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Mercedes-Benz of Richmond
Henrico, VA
895 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 895 reviews
March 21, 2023
Drive in, immediately seen by service rep - timing explained. When one add'l thing required, provided loaner car and told when my car would be ready, which it was. explained. When one add'l thing required, provided loaner car and told when my car would be ready, which it was. More
by dreavis
Employees Worked With
Tyler Peay
Helpful March 16, 2023
very responsive & customer first mentality! He D a very good experience with Tim & all others i dealt with on my k ast visit. All staff went out of their way to go above & beyond!! He D a very good experience with Tim & all others i dealt with on my k ast visit. All staff went out of their way to go above & beyond!! More
by marydba
Employees Worked With
Tim etc..
March 16, 2023
I was very pleased and appreciative of the thoughtful and efficient service provided by both Cheryl Bowman (Sales) and Steven Hunnewell (Service). They were very professional and helpful. Overall it was on efficient service provided by both Cheryl Bowman (Sales) and Steven Hunnewell (Service). They were very professional and helpful. Overall it was one of the best car buying experiences that I have ever had! More
by rockaway140
Employees Worked With
Steven Hunnewell and Cheryl Bowman
March 04, 2023
Very professional and knowledgeable about Mercedes products and services. Mr. Irvin Rich was very helpful with all our needs on making a purchase. products and services. Mr. Irvin Rich was very helpful with all our needs on making a purchase. More
by Mholloway10
Employees Worked With
Mr. Irvin Rich
March 03, 2023
Did my recall 1/2 hour early and finished in ten minutes. MBZ of Hampton wanted to keep my car for three days and quoted me 3 hours to do the inspection! as the raven said: Never more. You guys were wonderfu MBZ of Hampton wanted to keep my car for three days and quoted me 3 hours to do the inspection! as the raven said: Never more. You guys were wonderful. More
by grimo1
Employees Worked With
Check in and appointment secretary
February 11, 2023
I am satisfied with my experience. My only disappointment was that I had a 9:40 appointment but had to wait 20 minutes to meet with service representative. The rep was very polite and My only disappointment was that I had a 9:40 appointment but had to wait 20 minutes to meet with service representative. The rep was very polite and processed my request promptly. More
by barbarabane
Employees Worked With
Do not recall
