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Mercedes-Benz of Richmond
Henrico, VA
904 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 904 reviews
February 11, 2023
Everybody is friendly and helpful and genuinely want to please. The lounge is nice too. I drive 85 miles to get to this dealership. I ordered my AMG from this dealership. please. The lounge is nice too. I drive 85 miles to get to this dealership. I ordered my AMG from this dealership. More
by burnette464
Employees Worked With
Fadil Pehlic
Helpful February 04, 2023
Logan was awesome! He makes the entire experience so easy and stress free. He always strives to make me happy. He also communicates everything that is going on with my He makes the entire experience so easy and stress free. He always strives to make me happy. He also communicates everything that is going on with my vehicle! Thank you! More
by Alexa
Employees Worked With
Logan
December 26, 2022
they are dishonest,they charge for time that they do not work on your car,service manager is very disrespectful,and they'll do things to your car so that you have to bring it back for service and then they work on your car,service manager is very disrespectful,and they'll do things to your car so that you have to bring it back for service and then they will give you an outrageous quote to repair the problem they created. More
by rodgerrod2
Employees Worked With
Summer
December 09, 2022
Scheduling was very easy and the customer service was commendable. I was kept abreast on progress towards completing service required. The courtesy inspection was a most pleasant surprise. I all was appr commendable. I was kept abreast on progress towards completing service required. The courtesy inspection was a most pleasant surprise. I all was appreciate the courtesy car was as well. My Benz always looks like new when I pick it up. Thank you! More
by Bleneva
Employees Worked With
Uncertain of name
