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Mercedes-Benz of Richmond
Henrico, VA
900 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 900 reviews
November 05, 2021
Making this a mandatory field isn't necessary. Especially when there is a minimum word count. I had my car serviced there and and bought a car for my wife the same day. That should be enoug Especially when there is a minimum word count. I had my car serviced there and and bought a car for my wife the same day. That should be enough! More
by morriscolq
Employees Worked With
Cheryl Bowman, Patrick Thompson
Helpful October 29, 2021
Logan and the entire team did a great job. I went in for a B Service and asked them to look into a couple of things. Very pleased with the level of service and commitment to satisfying the customer. Thank y a B Service and asked them to look into a couple of things. Very pleased with the level of service and commitment to satisfying the customer. Thank you! More
by Mehrubon
Employees Worked With
Logan
October 19, 2021
Purchase process was okay. Delivery wasn’t as smooth as it should have been. Poor communication. I had to call to get a delivery time. Salesman wasn’t there. Manager had to finish up it should have been. Poor communication. I had to call to get a delivery time. Salesman wasn’t there. Manager had to finish up More
by Haig
Employees Worked With
Two
October 07, 2021
The service technicians did an outstanding job of identifying major problems with my vehicle and effectively communicated the concerns identified with my warranty company. identifying major problems with my vehicle and effectively communicated the concerns identified with my warranty company. More
by Tawana C.
Employees Worked With
Steve
