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Mercedes-Benz of Richmond
Henrico, VA
895 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 895 reviews
September 18, 2021
Friendly and professional people that really strive to help and satisfy the customer. I had a wonderful experience and my vehicle was serviced in a timely manner. help and satisfy the customer. I had a wonderful experience and my vehicle was serviced in a timely manner. More
by Fdbc
Employees Worked With
Patrick Thompson
Helpful September 14, 2021
Exceptional service provided only issues contact warranty @ Silver rock and no loaner cars. Had to extend irental. Also cleaning of vehicle. Inside drivers side door. @ Silver rock and no loaner cars. Had to extend irental. Also cleaning of vehicle. Inside drivers side door. More
by jgholson925
Employees Worked With
Logan
September 09, 2021
Great purchase experience and great vehicle! This is our fourth Mercedes purchased from Fadil at MB of Richmond and we've always been more than satisfied!! fourth Mercedes purchased from Fadil at MB of Richmond and we've always been more than satisfied!! More
by Mike
Employees Worked With
Fadid Pehlic and Keith Reddy
September 04, 2021
Fast, professional service. Transparent analysis with no "Mark ups" to increase your invoice. Great experience, flexible loaner car program and Steven Hunnewell was fantastic! Customer for life. "Mark ups" to increase your invoice. Great experience, flexible loaner car program and Steven Hunnewell was fantastic! Customer for life. More
by Sandy
Employees Worked With
Steven Hunnewell
September 03, 2021
Best automobile detail service ever! The detail shop performed well beyond my expectations. My five year old car looks like it just came from the factory! performed well beyond my expectations. My five year old car looks like it just came from the factory! More
by jon arnold
Employees Worked With
Logan Bunger
August 31, 2021
Fast and great customer service. Patrick Thompson was awesome, very professional and kept me informed and up to date on the status of my car. awesome, very professional and kept me informed and up to date on the status of my car. More
by V W Liggins
Employees Worked With
Patrick Thompson
August 31, 2021
Excellent customer service, thank you, Steven, and I appreciate it. The dealership was also great. Yes, I would recommend this service center to any friends. appreciate it. The dealership was also great. Yes, I would recommend this service center to any friends. More
by gesinacharles
Employees Worked With
Steven Hunnewell
August 27, 2021
Everything was great. professional, courteous. Simplified the process and saved me another trip there for the year. They answered my questions and was attentive to any concerns the process and saved me another trip there for the year. They answered my questions and was attentive to any concerns More
by jazziebb
Employees Worked With
Alan
