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Mercedes-Benz of Richmond
Henrico, VA
990 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 990 reviews
June 11, 2025
Irvin and whole staff are fantastic and went above to make us feel comfortable and valued as a customer. make us feel comfortable and valued as a customer. More
by jy9177
Employees Worked With
June 08, 2025
I drove into dealership about tire sounding like going flat but display not showing that a tire was losing air. Come to find out there was screw in tire & needed to be replaced. Still don’t know why displ flat but display not showing that a tire was losing air. Come to find out there was screw in tire & needed to be replaced. Still don’t know why display didn’t show low air so Dealership offered free alignment next visit so I could pick up same day. Good service so far. Hope it continues. More
by Rivahvw
Employees Worked With
Grant, service writer
May 31, 2025
The dealership expedited the delivery of my 2025 GLC300. The sales person Armani Masud set up my iPhone on blue tooth and when over the operation of my display screen. The sales person Armani Masud set up my iPhone on blue tooth and when over the operation of my display screen. More
by Jjpjlp
Employees Worked With
Midhat Masud (sales), Midhat Efendic( Finance)
May 30, 2025
The service was excellent. Prompt diagnosis of my problem (bad spark plug, replaced coil and all spark plugs). Service was finished in under 24 hrs. Prompt diagnosis of my problem (bad spark plug, replaced coil and all spark plugs). Service was finished in under 24 hrs. More
by russ
Employees Worked With
Tavaras
May 21, 2025
Very professional staff with excellent customer service. The diagnostic service for my “check engine” light was done in. A timely manner. The problem was explained clearly along with the cost estimate The diagnostic service for my “check engine” light was done in. A timely manner. The problem was explained clearly along with the cost estimate More
by Alucier
Employees Worked With
Service
May 17, 2025
It’s first time for me and its Very bad customer service, no feedback and no internal communication between team working inside the same branch. I dropped off my car in service center Friday night for B1 ser no feedback and no internal communication between team working inside the same branch. I dropped off my car in service center Friday night for B1 service and in Saturday morning no feedback I called service center at 10:00 am to check what happen they leave message for internal service team to call me but no one called me, after that I went to branch and service closed at 2:00 pm and no one inside branch know what happen in car and I have to wait until Monday morning. More
by Salib
May 15, 2025
Great customer service! The facility is very well maintained even through the renovations. the mechanical staff was great as well as they fully explained what was needed The facility is very well maintained even through the renovations. the mechanical staff was great as well as they fully explained what was needed More
by GByrd1906
Employees Worked With
Mario Murgado
May 04, 2025
Courteous and helpful service - easy to arrange appointments for services and loaner vehicles. Steven Hunnewell made it all happen without hassle. appointments for services and loaner vehicles. Steven Hunnewell made it all happen without hassle. More
by Erisaacs22
Employees Worked With
