Mercedes-Benz of Richmond

Excellent Experience This dealership responds to your service needs with established experience personnel with a friendly and clean environment. I really love this dealer This dealership responds to your service needs with established experience personnel with a friendly and clean environment. I really love this dealership. My service representative, Steven Hunnewell, kept me informed while my car was in for service and informed me of other things that were needed for the vehicle...I really thank him a lot. More

Good experience I had experienced a problem with my car the night before and arrived without an appointment but the staff were very nice and accommodating. They compl I had experienced a problem with my car the night before and arrived without an appointment but the staff were very nice and accommodating. They completed all the work needed earlier than expected. I was very pleased with my new service advisor Gary Biunno, he explained things and called promptly when the car was ready. More

The emergency road service The employee Carl Nelson was very prompt courteous efficient and within minutes identified the problem and fixed it . Please forward my appreciation The employee Carl Nelson was very prompt courteous efficient and within minutes identified the problem and fixed it . Please forward my appreciation to Mr. Nelson great employee More

Great Service! Purchased a pre-owned Mercedes convertible and Joey the salesman went over everything and answered all my questions. He was very helpful as we spoke Purchased a pre-owned Mercedes convertible and Joey the salesman went over everything and answered all my questions. He was very helpful as we spoke via email and eventually in person. I never felt pressured or hassled. It was a great experience! The car did most of the convincing for me. I have looked and looked at cars and this was just the one for me. Loved working with Joey; he made it easy. Christine helped make it fit my budget so I was VERY happy! I'm looking forward to good times with the car and feel assured that I can still ask Joey anything at anytime about the car and he will respond gladly - that is service. More

Car Inspection Mr. Garland was professional and kind. Her saw to it that I did not have wait long, there was no need for a loaner car. Mr. Garland was professional and kind. Her saw to it that I did not have wait long, there was no need for a loaner car. More

great really great- were able to get my car inspected even though I did not have an appointment. always easy to work with and always friendly really great- were able to get my car inspected even though I did not have an appointment. always easy to work with and always friendly More

Great experience! I purchased a used vehicle from Mercedes Benz of Richmond, and they went above and beyond to help make the deal happen. Special thanks to Joey Harris I purchased a used vehicle from Mercedes Benz of Richmond, and they went above and beyond to help make the deal happen. Special thanks to Joey Harris for his hard work! More

First Class & Amazing Service Every Time!! Scheduling service has never been easier! I'm in and out quickly and the staff is over-the-top friendly. Everyone seems to focus on giving great ser Scheduling service has never been easier! I'm in and out quickly and the staff is over-the-top friendly. Everyone seems to focus on giving great service! More

General Service I was completely satisfied with Chris Garland customer service. As always he demonstrated professionalism courtesy and friendliness. I was a pleasure I was completely satisfied with Chris Garland customer service. As always he demonstrated professionalism courtesy and friendliness. I was a pleasure working with him. Great job! More

State inspection and review of minor damage I was impressed by the quality and througness of the service provided, which included a referral to the dealership body shop.The timely of the service I was impressed by the quality and througness of the service provided, which included a referral to the dealership body shop.The timely of the service wa particulary impress More