Mercedes-Benz of Richmond

Tire repair The customer service was very good.. the rep (Patrick) assigned to me was very helpful and kept me informed, however the length of time it took to The customer service was very good.. the rep (Patrick) assigned to me was very helpful and kept me informed, however the length of time it took to repair my tire was a little too long for my liking ( 5 days) More

Life Long Customers The service we recieved during our visit was nothing short of amazing! We worked with Joey, Joe, and Christine to close the deal on our C300 and th The service we recieved during our visit was nothing short of amazing! We worked with Joey, Joe, and Christine to close the deal on our C300 and they were extremely transparent and helpful throughout the entire process. The C300 we took home was different than the one we initially intended on purchasing due to a minor mix up. Although, we ultimately feel that Joey and team did everything they could to make us whole and ensure we left satisfied. Also, the entire process took just a bit longer than we had anticipated; however, the staff was extremely hospitable while we waited. Mike came over and spent time with us while we waited in the lounge area and even offered to order us lunch. We were asked by Gloria at the front desk to bring our Pup inside while we waited and the hospitality was extended to him as well (i.e water bowl, etc.). We will definitely recommend Mercedes-Benz Richmond to our friends/family and will be purchasing our next vehicle here. More

Great Service Everyone we dealt with at Mercedes-Benz of Richmond was professional, courteous, efficient and friendly. All this plus reasonable prices. What more c Everyone we dealt with at Mercedes-Benz of Richmond was professional, courteous, efficient and friendly. All this plus reasonable prices. What more could you want from a dealership? More

Impromptu visit, was in and out. Issue with tire. Thank you! See above. Problem with tire pressure. Dropped in on lunch break. Problem solved quickly. I have been pleased with sales and service thus far in my ex See above. Problem with tire pressure. Dropped in on lunch break. Problem solved quickly. I have been pleased with sales and service thus far in my experience with this sales/service center. Staff is pleasant, efficient and accommodating. More

Excellent Service. My husband and i brought my Mecedes in for routine service. Mr. Patrick Thompson is our service advisor. He is very professional and knowledgeable. My husband and i brought my Mecedes in for routine service. Mr. Patrick Thompson is our service advisor. He is very professional and knowledgeable. Highly recommend him. He is an asset to your dealership. More

Flawless execution! Extremely professional and courteous personnel. Flawless execution of preparation and delivery of vehicle. The vehicle was perfectly detailed, the gas Extremely professional and courteous personnel. Flawless execution of preparation and delivery of vehicle. The vehicle was perfectly detailed, the gas tank was filled, license plates were installed by the time the paperwork was finished with no waiting! More

My Service Went in for a routine service and left w/a new Sence of a job well done by everyone involved. And I’m not associated w/anyone at the dealership. And I Went in for a routine service and left w/a new Sence of a job well done by everyone involved. And I’m not associated w/anyone at the dealership. And I will always return to this dealership for service. More

A very nice purchase experience Fadil Pehlic was great to work with and the rest of the team there was very nice and accommodating. I am very pleased with the purchase thus far. Fadil Pehlic was great to work with and the rest of the team there was very nice and accommodating. I am very pleased with the purchase thus far. More

Exceptioal treatment Chris Garland takes care of me exceptionally well EVERY time I have my car serviced at McGeorge Mercedes and he is always there to be of assistance to Chris Garland takes care of me exceptionally well EVERY time I have my car serviced at McGeorge Mercedes and he is always there to be of assistance to me. More

Another purchase from MB of Richmond Overall experience is most acceptable. This not first new car from MB of Richmond!!! People are quite helpful and I will obviously consider them agai Overall experience is most acceptable. This not first new car from MB of Richmond!!! People are quite helpful and I will obviously consider them again next time. More