Mercedes-Benz of Richmond

Friendly My welcome was warm and friendly. The personnel were courteous, and dedicated to giving my car the service and care it should have. They went above a My welcome was warm and friendly. The personnel were courteous, and dedicated to giving my car the service and care it should have. They went above and beyond to meet my needs and the needs of my car. I could not ask for better service. The waiting area is immaculate and offers amenities not found in other dealerships. I am very pleased with my experience. More

True Professionals I drove from Suffolk, Va to buy a S550. Mike Rosen took my car buying experience to another level. He has gain customer for life. Richmond Mercedes I drove from Suffolk, Va to buy a S550. Mike Rosen took my car buying experience to another level. He has gain customer for life. Richmond Mercedes-Benz is truly Awesome. Go there and ask for Mike Rosen!!! More

Fast and effective service department My E350 had an auxiliary battery failure and the dealer got me in the same day and replaced it within two hours. I also appreciate that they filled th My E350 had an auxiliary battery failure and the dealer got me in the same day and replaced it within two hours. I also appreciate that they filled the tires with air and gave it the once over to make sure there were no other issues. Price was fair and people at McGeorge are always friendly. More

Great Service in the Service Department I can count on Consistency, Professionalism and Great Service in the Service Department. Thanks to Logan and the Team! Your labor is not in vain. Than I can count on Consistency, Professionalism and Great Service in the Service Department. Thanks to Logan and the Team! Your labor is not in vain. Thank you all, and Happy New Year! More

problem solved I want to commend Chris and the service dept. for figuring out the problem with my rattling sunroof and getting it fixed in an expedient fashion. I want to commend Chris and the service dept. for figuring out the problem with my rattling sunroof and getting it fixed in an expedient fashion. More

Efficient and friendly I had a scheduled maintenance scheduled..my loaner car was immediately available, the service manager , Greg, went over the recommended services..I wa I had a scheduled maintenance scheduled..my loaner car was immediately available, the service manager , Greg, went over the recommended services..I was in and out in minutes! Everyone was happy and filled with seasonal spirit..I actually enjoy getting my car serviced! Rita Earl More

Always Great Sevice I am never disappointed when I deal with the group at MB of Richmond. Their service employees are top notch and always keep you informed of the progr I am never disappointed when I deal with the group at MB of Richmond. Their service employees are top notch and always keep you informed of the progress of the service. More

Friendly customer service I needed to replace the auxiliary battery on my 2014 S Class. I called on a Saturday and got an appointment on Tuesday at a time convenient to me. I needed to replace the auxiliary battery on my 2014 S Class. I called on a Saturday and got an appointment on Tuesday at a time convenient to me. Since I was waiting on the car, the Service Department got on it right away and finished the job within an hour. Everyone was knowledgeable and friendly. More

Our second new Mercedes from this dealership This is easily the most pleasant car dealership to do business with. We returned when we were in the market for a new car because of our previous expe This is easily the most pleasant car dealership to do business with. We returned when we were in the market for a new car because of our previous experience. Cheryl Bowman went out of her way to make sure we could see all the variations available before we made a decision and made sure we were satisfied. From sales manager to finance office, the process was smooth and easy. More

The dealership has customer oriented personnel Excellent customer service by all personnel and all are professional. The parts department personnel are also great and knowledgeable. The General Man Excellent customer service by all personnel and all are professional. The parts department personnel are also great and knowledgeable. The General Manager - Keith is excellent. More