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Mercedes-Benz of Richmond
Henrico, VA
900 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 900 reviews
Helpful July 03, 2023
Michael Stotler was superb. Great customer service, professional, responsive, and gracious. Additionally, the entire team at MB of Richmond was fabulous. A seamless and simple p Great customer service, professional, responsive, and gracious. Additionally, the entire team at MB of Richmond was fabulous. A seamless and simple process! More
by ericcioffi
Employees Worked With
Michael Stotler
June 24, 2023
Price for installing battery insane even for a dealership. Have to bring vehicle back to get alignment fixed. Service writer professional and knowledgeable. dealership. Have to bring vehicle back to get alignment fixed. Service writer professional and knowledgeable. More
by tdaniel338
Employees Worked With
Steven Hunnewell
June 16, 2023
Set up an appointment and used the after hours drop. Worked great. Took it on for a recall and ended up getting a second recall fixed also. We had a problem with the transmission also and the recall wo Worked great. Took it on for a recall and ended up getting a second recall fixed also. We had a problem with the transmission also and the recall work fixed it so we drove away with no charge! More
by tbullockva
Employees Worked With
Don't remember any names
June 10, 2023
Clean, efficient, pleasant, helpful, i have no complaints. It was maintenance service and they repaired fuel tank cover with no issues and made recommendations for future tires complaints. It was maintenance service and they repaired fuel tank cover with no issues and made recommendations for future tires More
by TK
Employees Worked With
N/a
June 08, 2023
Our experience was awesome. Mike Stotler was wonderful to work with. He was knowledgeable and supported our decision making process. We were not sure what we wanted and he help Mike Stotler was wonderful to work with. He was knowledgeable and supported our decision making process. We were not sure what we wanted and he helped us navigate our choices. Kevin, Joey, and Gloria were very friendly and welcoming. We love our new Mercedes! Thank you! More
by VWhite
Employees Worked With
Mike Stotler, Kevin Reddy, Joey, Gloria
June 07, 2023
Overall outstanding car purchase experience! The salesman Kyle was friendly, knowledgeable and not overbearing. He helped negotiate a fair sales agreement. Financial documents were finalized The salesman Kyle was friendly, knowledgeable and not overbearing. He helped negotiate a fair sales agreement. Financial documents were finalized in an efficient manner. The most pleasant and stress free car purchase I have ever had. More
by JRR Williamsburg
Employees Worked With
Kyle
