Mercedes-Benz of Rocklin

very well organized fast and efficient, a comfortable environment to relax during the new car buying process Aneesa was great and Roman made quick work of the financial paper work. I liked the tech environment to relax during the new car buying process Aneesa was great and Roman made quick work of the financial paper work. I liked the tech More

The dealership was a feat experience. The personnel was professional cordial and pleasant to talk to. The personnel was professional cordial and pleasant to talk to. More

Price of battery replacement was too expensive. Wayne was kind, informative & understanding. I miss being driven home & having to wait several hours even with an appointment. That service fee for u Wayne was kind, informative & understanding. I miss being driven home & having to wait several hours even with an appointment. That service fee for use of Visa is poor customer service More

Great service! ! Fair price communicates incredibly well and hit the timeframes for service. Great pre and post follow up. Jason is terrific, easy to get a hold of a ! Fair price communicates incredibly well and hit the timeframes for service. Great pre and post follow up. Jason is terrific, easy to get a hold of and very pleasant to deal with. I recently switched my service on two cars to Jason and they’re fantastic. More

Teddy Mui was a great service advisor. Very thorough, concise, and helpful. The videos and service explanations were great Very thorough, concise, and helpful. The videos and service explanations were great More

Jason Harbour was over the top wonderful I give them five stars or 10 stars whatever is the highest rating and he made me feel like I was important and listened and everything got done with perfection stars or 10 stars whatever is the highest rating and he made me feel like I was important and listened and everything got done with perfection More

Responsive and courteous staff. Appointments are easy to schedule and flexible to pick up and drop off. Appointments are easy to schedule and flexible to pick up and drop off. More

We had new tires put on the car and a complete alignment. They claimed that the wheels were bent and that there was a vibration in the front end. There was no vibration before we bought it in and had to ta They claimed that the wheels were bent and that there was a vibration in the front end. There was no vibration before we bought it in and had to take the car back to get them to fix the balance on the tires and stop the vibrations. I won’t have them do a tire service again More

scheduled an appointment for 10:15am and didn’t get out til 5:15pm for a recall that is only suppose to take 1 hour. heard there was only 4 staff workers on saturday which backed up everything. heard there til 5:15pm for a recall that is only suppose to take 1 hour. heard there was only 4 staff workers on saturday which backed up everything. heard there are 3 ways to schedule an appointment which doesn’t connect the three together. usually, when i book an appointment now for a service it usually takes 6-8 hours. wish i could write down the disappointment i have but the staff are nice. would be hard for me to refer others to your business but the service piece has been hard digest. More

I bought the car from out of state and it took a week to get the vehicle. It's sitting in my garage however because the paperwork has taken two weeks (and counting) to come to me so I can register the car get the vehicle. It's sitting in my garage however because the paperwork has taken two weeks (and counting) to come to me so I can register the car in my home state. After paying for the car, the follow-up has been poor and there has been little sense of urgency to make sure I'm getting what I need. Further, I purchased the car based on the advertised price for it only to find out during the purchase process that I was being forced to pay for Zurich Shield treatment, which I didn't want (but had already been applied without my consent). To me this was false advertising and I was prepared to not follow through with the purchase if the charges had not been removed. Now having the car I am questioning what the benefit of it is as there's no visible evidence on the exterior that water sheds easier. I'm also seeing light scratches in the clear coat and I've not yet washed the car after having received it, so I question the benefit of the product at all. More