Mercedes-Benz of Rocklin

Extreme lack of customer service! I would never buy a car from them again. First they lied about how much my new lease payments would be. Plus I know they sold my 2022 trade in for an I would never buy a car from them again. First they lied about how much my new lease payments would be. Plus I know they sold my 2022 trade in for an extreme premium after telling me I’m so upside down on my loan. Usual bait and switch tactics. I drive over two hours and they had already ran my credit and told me how much I would be paying. I get there and the whole deal is different. It’s been close to a month and I couldn’t get a call back or any help setting up the Mercedes apps. Usually that’s all done before you leave the dealership. This isn’t my first Mercedes. Overall a bad experience and not a trustworthy dealership. I doubt I’ll keep the car long as I don’t love it. I’ll stick to where I’m from SF or Oakland Mercedes. When it’s time to trade up. More

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Nice and professional. Helpful Calling for appt was challenging but service dept was great once we got in for service Helpful Calling for appt was challenging but service dept was great once we got in for service More

Ronnie was extremely helpful. He made my car buying experience seamless, was very transparent, excellent customer service, and managed to get me in my car very quickly. If you’re He made my car buying experience seamless, was very transparent, excellent customer service, and managed to get me in my car very quickly. If you’re looking for your next car, give Ronnie a call you will not be disappointed! More

Caused more problems, than solved! Brought car in for 50000 mile service. Went to pick it up and they still cant get it started! Brought car in for 50000 mile service. Went to pick it up and they still cant get it started! More

It is s beautiful store. Was comfortable but took quite a bit of time to arrange the sale. Was comfortable but took quite a bit of time to arrange the sale. More

Completely satisfied with the communication and transparency throughout the simple process as I believe the purchase of a car should not be a difficult process. transparency throughout the simple process as I believe the purchase of a car should not be a difficult process. More

It is a good dealership. I bought my car at Rocklin. Mike Lazara is professional and very patient to customer. I bought my car at Rocklin. Mike Lazara is professional and very patient to customer. More

Very nice dealership with great staff and good inventory of new and used vehicles available!! of new and used vehicles available!! More

Very easy experience and knowledgeable staff. Customer service is a top priority and it shows. Customer service is a top priority and it shows. More