Mercedes-Benz of Rocklin

scheduled an appointment for 10:15am and didn’t get out til 5:15pm for a recall that is only suppose to take 1 hour. heard there was only 4 staff workers on saturday which backed up everything. heard there til 5:15pm for a recall that is only suppose to take 1 hour. heard there was only 4 staff workers on saturday which backed up everything. heard there are 3 ways to schedule an appointment which doesn’t connect the three together. usually, when i book an appointment now for a service it usually takes 6-8 hours. wish i could write down the disappointment i have but the staff are nice. would be hard for me to refer others to your business but the service piece has been hard digest. More

I bought the car from out of state and it took a week to get the vehicle. It's sitting in my garage however because the paperwork has taken two weeks (and counting) to come to me so I can register the car get the vehicle. It's sitting in my garage however because the paperwork has taken two weeks (and counting) to come to me so I can register the car in my home state. After paying for the car, the follow-up has been poor and there has been little sense of urgency to make sure I'm getting what I need. Further, I purchased the car based on the advertised price for it only to find out during the purchase process that I was being forced to pay for Zurich Shield treatment, which I didn't want (but had already been applied without my consent). To me this was false advertising and I was prepared to not follow through with the purchase if the charges had not been removed. Now having the car I am questioning what the benefit of it is as there's no visible evidence on the exterior that water sheds easier. I'm also seeing light scratches in the clear coat and I've not yet washed the car after having received it, so I question the benefit of the product at all. More

This was the quickest transaction I have ever had buying a car. Thomas Lee is great! Ask for him and he will take excellent care of you. a car. Thomas Lee is great! Ask for him and he will take excellent care of you. More

My salesperson, Julio Sop is the commensurate professional. I found him to be most personable, polite and extremely knowledgeable. He is a superb and valuable team member. My past experiences professional. I found him to be most personable, polite and extremely knowledgeable. He is a superb and valuable team member. My past experiences with other dealerships has been less than optimal. Julio made this experience great! He has my highest recommendation. In addition, Wayne was my service advisor for my SL550. I look forward to working with him for my CLE53. More

?? The service agents are friendly, the technician did excellent job. ?? I was shocked by the billing of $2,627.77 which is to expansive excellent job. ?? I was shocked by the billing of $2,627.77 which is to expansive More

Service person who assisted me was Amazing! I had a camera replaced due to error message regarding stop assist inoperable, but still have the error message. I had a camera replaced due to error message regarding stop assist inoperable, but still have the error message. More

Teddy and staff took care of me when I was in an emergency with my sux. emergency with my sux. More

The employees especially my advisor, Wayne, are professional and the dealership itself ihas a pleasant atmosphere and clean. The donuts are a nice morning welcome, too. professional and the dealership itself ihas a pleasant atmosphere and clean. The donuts are a nice morning welcome, too. More

Gave Wayne a phone call that I needed a new tire and the problem I was having with my tire sensor. He got a new tire order got my car in. Also replace my auxiliary battery that I was getting intermittent fa problem I was having with my tire sensor. He got a new tire order got my car in. Also replace my auxiliary battery that I was getting intermittent failures on the following day and I was out and running errands. Excellent customer service thank you very much Wayne Rodney More

People were very friendly and helpful. I was able to schedule the service I needed without any problems. I was able to schedule the service I needed without any problems. More