Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Mercedes-Benz of Rocklin

Rocklin, CA

Overview
Employees
Reviews
Vehicles
4.4
3,565 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
Contact Dealership
View Awards

4747 Granite Dr

Rocklin, CA

95677

Directions

By Type

Showing 2,425 service reviews

July 25, 2026

The service adviser was very friendly and professional. .he called and kept me updated at all times! More

by DAVIDRIVERA0
Recommend Dealer
Yes
Employees Worked With
Not applicable
Report | Print
Jul 25, 2026 -

Mercedes-Benz of Rocklin responded

It’s great to hear our service advisor’s friendly professionalism and timely updates made your visit smooth. Thank you for sharing your experience. Enjoy your Mercedes-Benz GLE 350.

July 24, 2026

Awesome guy very personable and attentive He explains everything shows you details Highly recommended service advisor More

by Trofast1978
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
Report | Print
Jul 24, 2026 -

Mercedes-Benz of Rocklin responded

Hearing that your service experience was so positive is fantastic. We’re glad your advisor made the process clear and attentive for your Mercedes-Benz C-Class. We look forward to supporting you again.

July 24, 2026

Excellent! All was great and the man that helped us was so nice and helped us get out of there sooner than we expected! More

by Susoak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know which service guy helped us but they were all very nice!
Report | Print
Jul 24, 2026 -

Mercedes-Benz of Rocklin responded

How wonderful to hear that our team was both friendly and efficient, getting you out sooner than expected. Thank you for trusting us with your Mercedes-Benz. We look forward to serving you again.

July 20, 2026

Wayne is the best, we only scheduled our service with him! Our vehicle was clean upon return. More

by PBOYTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne in service
Report | Print
Jul 20, 2026 -

Mercedes-Benz of Rocklin responded

Thanks for choosing to schedule your service with our dedicated advisor for your Mercedes-Benz GLE 350. We’re delighted it was returned in pristine condition. We appreciate your feedback and look forward to assisting you again.

July 19, 2026

The cost for a diagnostic is not just putting food on the table, but it is also putting their kids through college as well. Their shop rates are the highest anywhere. The price of the parts is also high. The More

by ringsberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Teddy Mui
Report | Print
Jul 23, 2026 -

Mercedes-Benz of Rocklin responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 18, 2026

The personnel were professional, helpful, and very pleasant. My wait time was reasonable. I was given extra consideration which appreciated. Thank you. More

by ELIZABETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason in service. I don’t know other names
Report | Print
Jul 18, 2026 -

Mercedes-Benz of Rocklin responded

Thank you for highlighting our team’s professionalism and the efficient wait during your Mercedes-Benz service. We’re pleased that the extra attention made your visit more comfortable. We look forward to assisting you again.

July 18, 2026

Mediocre customer service. Kept me waiting. No sense of urgency. The feedback after the service was minimal and underwhelming More

by Darrin_bender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Jul 23, 2026 -

Mercedes-Benz of Rocklin responded

Thank you, Darrin, for this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 11, 2026

Zero follow up on text messages. Zero follow up from Mercedes USA as well. For a hot minute I contemplated buying a new Mercedes, but NOT with the lack of follow through! More

by STREETRODPAINTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eduardo Abundis
Report | Print
Jul 15, 2026 -

Mercedes-Benz of Rocklin responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 11, 2026

I cannot say enough nice things about Jason Harbor and the overall experience. We had a huge repair and he made it as smooth as possible. More

by JODEEHARRISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Harbor
Report | Print
Jul 11, 2026 -

Mercedes-Benz of Rocklin responded

We appreciate your feedback on the major repair of your Mercedes-Benz GLC-Class. We’re glad the process went smoothly for you. Thank you for trusting us with your service.

July 03, 2026

My service technician Jason Harbor was very professional and kept me informed about my vehicle. I like that they sent a video of my cars inspection it was very informative. However, upon its completion I wa More

by jcmassoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Jul 08, 2026 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority, and your feedback is greatly appreciated! All of us at Mercedes-Benz of Rocklin are glad to have you as a customer.

1
2
...
243