IAN STAUFFER

Easy to set up appointment and they got me in and out in a short time a short time More

by JBWRITE Verified Customer Verified Customer

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I purchased a brand new 2025 C Class C300 4matic on 08/15/2026. 1). The wheel sensor on the driver side is not operational. Seems like vehicle was not properly inspected before it was handed over to 08/15/2026. 1). The wheel sensor on the driver side is not operational. Seems like vehicle was not properly inspected before it was handed over to me. It was 9:30PM when the vehicle was handed to me and none of the service staff was available at that time. I drove all the way from San Jose for this vehicle. 2). Out of 25 digital extras only 12 are active as of now and 13 extras are still pending to be activated. If you are reading this, please help to resolve these issues. I am depending a better customer service from Mercedes Benz. More

by Shivanshu Mishra Verified Customer Verified Customer

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My experience at the dealership was quite amazing with a top-dog level of service from staff and specifically from Ian Stauffer who works in respect of the buyer with a grand tenacity. top-dog level of service from staff and specifically from Ian Stauffer who works in respect of the buyer with a grand tenacity. More

by ROBBIEDAVIDSON2007 Verified Customer Verified Customer

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Ian was very knowledgeable and straight forward and a good communicator. I really Enjoyed working with him. good communicator. I really Enjoyed working with him. More

by johnazzo100 Verified Customer Verified Customer

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Mercedes Benz has a Star in Ian. He was very professional thru out and should be considered a valuable asset to the company. We had too much pressure to purchase the warranty in fi He was very professional thru out and should be considered a valuable asset to the company. We had too much pressure to purchase the warranty in finance dept, which was discussed over and over and over again. It got to the point of frustration and anger but we tried to be as respectful as possible. More

by ESH Verified Customer Verified Customer

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I felt very positive about the experience with the salesman, people I spoke with on the phone & the finance manager. I thought it was an upgraded & courteous experience. I did not feel positively w salesman, people I spoke with on the phone & the finance manager. I thought it was an upgraded & courteous experience. I did not feel positively when I didn't receive any email or phone response about my two emails, one phone call & letter I mailed about cancelling the Zurich Extended Warranty. I finally called Zurich. The representative I spoke with told me the extended warranty had been cancelled. No one from Mercedes-Benz of Rocklin let me know it was cancelled! I was stressing about getting it cancelled within 30 days. I felt disappointed that the Finance Manger did not respond to the 2 emails, letter or return the phone call. I liked him & appreciated my interaction with him. The Zurich rep told me the cancellation was handled by the Accounting Dept. Not the Finance Manager. The Accounting Dept. really left me hanging there, wondering what was going on! Plus, they compromised the trust I experienced with the Finance Manager. The Accounting Dept. needs to recognize the importance of communicating to the customer they received my cancellation letter & cancelled the extended warranty. They also should have informed me about the process of my refund. Instead, I had to call Zurich for the information. More

by CYNTHIAMARTZ Verified Customer Verified Customer

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AMAZING CUSTOMER SERVICE GREAT DEAL. AMAZING SALESPEOPLE TOP NOTCH FINANCE QUICK EASY OVERALL BEST EXPERIENCE IVE EVER HAD AT A DEALERSHIP AMAZING SALESPEOPLE TOP NOTCH FINANCE QUICK EASY OVERALL BEST EXPERIENCE IVE EVER HAD AT A DEALERSHIP More

by williams134 Verified Customer Verified Customer

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Very good experience. No pressure. Very knowledgeable of used vehicles and new vehicles. Very patient with me. Professional. No pressure. Very knowledgeable of used vehicles and new vehicles. Very patient with me. Professional. More

by Gmundmeister2 Verified Customer Verified Customer

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Quick and efficient. There was no hassle. I went in with what I was looking for and my price range and found what I wanted without trying to sell me a bunch of other cars There was no hassle. I went in with what I was looking for and my price range and found what I wanted without trying to sell me a bunch of other cars like other dealerships have done to me. Definitely would recommend Mercedes- Benz of Rocklin More

by bev Verified Customer Verified Customer

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Don’t pick up calls when needed. Sometimes no communication at all. Service takes long Sometimes no communication at all. Service takes long More

by Nan Verified Customer Verified Customer

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