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Mercedes-Benz of Rockville Centre
Rockville Centre, NY
1,594 Reviews
Mercedes-Benz of Rockville Centre has the new Mercedes-Benz sedan or Certified Pre-Owned Mercedes-Benz SUV you're searching for. Visit our Mercedes-Benz dealership in Rockville Centre, NY, for professional Mercedes-Benz service and financing.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,594 reviews
November 28, 2016
Stressfree Experience I’d like to take a moment to express my appreciation and experience with George Glier. I was looking to upgrade from my CLA to a different class. With I’d like to take a moment to express my appreciation and experience with George Glier. I was looking to upgrade from my CLA to a different class. Within a week, George had me driving out of the dealership the day before Thanksgiving. George was more than helpful, he went above and beyond with his time and patience. He was 100% real with me about everything prior to leasing the car. He knew everything and even more about the car, however it wasn’t just about the sale. Every feature and option I was looking to have, he made possible in choosing the right car. Additionally, he was always there to answer my call or to call me back when needed. I would highly recommend working with George, as well as the team at Mercedes Benz of Rockville Centre. Many thanks to them all! More
by Stephen_913
Employees Worked With
George Glier, John Kerl, MBRVC Management
November 22, 2016
SERVICE Thank God for Vinny Ruggieri and Anthony Angelo they make service a pleasure. They go above and beyond to help you they real are sinsere. Thank God for Vinny Ruggieri and Anthony Angelo they make service a pleasure. They go above and beyond to help you they real are sinsere. More
by alex maio
November 10, 2016
Thank you I'd like to express my appreciation to George Glier and to the rest of the team. My previous car was claimed as a total loss, and I had to get "new wh I'd like to express my appreciation to George Glier and to the rest of the team. My previous car was claimed as a total loss, and I had to get "new wheels" in a quick manner. George located a desirable vehicle and assisted greatly through the whole process. Thank you for the unparalleled customer service! More
by MB
Employees Worked With
George Glier
September 10, 2016
Wreckless, dishonest, unprofessional service and management I purchased my car June 2015 from MBRVC I took it to MBRVC service center in September 2015 to have a concerned addressed. The concerned was repaired I purchased my car June 2015 from MBRVC I took it to MBRVC service center in September 2015 to have a concerned addressed. The concerned was repaired and upon picking up my car I discovered my front bumper was damaged causing me to leave my car to have it repaired. May 2016 I returned to have vehicle maintenance upon completion and picking up my vehicle I discovered my vehicle again was damaged this causing my car to remain there well into June 2016. I have tried in every way to resolve the wreckless, dishonest and poor service I received not only from the technicians/vendors but from Vinny Ruggeri the manager. I have documented my concerns/complaints as well as photos and correspondence with corporate who has tried to assist in this matter as well. But not only has Vinny lied to me he has lied to them as well. This is not what I expected from the Mercedes Benz brand and it doesn't seem to be represent the values and core belief of what this dealership and service center was built on by Fred Meyers. My concerns and complaints have yet to be resolved although Vinny and I agreed on a way to resolve it. I will end my review with "Vinny, I'm still waiting" maybe David Meyers needs to know what his fathers hard work, beliefs and legacy are becoming under your supervision. I have since returned to Mercedes Benz of Manhattan where customers are a priority and when there is a problem Caused by them they address it. All information listed can be verified through Mercedes Benz corporate office and incident numbers. More
by Dissatisfied
Employees Worked With
September 03, 2016
$2000 to repair a seat that I fixed myself in an hour This service center came recommended by a friend. I had bought a 2007 Mercedes from that friend that bad a minor problem with the seat. Someone had This service center came recommended by a friend. I had bought a 2007 Mercedes from that friend that bad a minor problem with the seat. Someone had pushed something under the front seat that dislodged one of the shafts from the motor that drives the seats forward and back. When I took it in I explained clearly what had happened to the service manager who told me "it happens all the time". I expecting to pay a few hundred for the service tech to re-engage the shaft and leave happy. A few days later I get a call from the service manager "The seat frame is bent. We're going to need to replace the entire frame." I explained that I knew exactly what the problem was and he should talk again to Tech to verify. After that call I expected to hear from them in a few days. NOPE. A week later I get a hangup on my cell from the service center. NO MESSAGE. 3 WEEKS later I reach the service manager who informs me the repair will cost $2000!!!! Needless to say I go and pick up the car. I look around a few of the MB forums and find this is a common problem and has an easy: 1) Remove the seat bottom that is held in by 2 screws on the front of the seat. 2) Reinsert the flexible metal shaft going from the seat motor back into the seat track 3) Replace the seat bottom and tighten screws holding it in. The ONLY thing I needed to buy was the Torx screwdrivers to remove the screws on the seat. TOTAL COST $30 on Amazon. Simple repair. Total time 1 hour for a inexperienced noob. I guess that is why the service manager said "it happens all the time" They must fix this all the time for $2000!! I currently own 3 cars that have all their service done at dealerships and have never experienced something like this. I am a retired broadcast industry executive in my late 40's and have purchased new many luxury class vechicles like Infiniti and Audi. I had been considering a new high end Mercedes like the E550 or E63 AMG since my $60K Infiniti M45x was nearing retirement. However, after this experience, I have sworn to never buy a Mercedes have been relating my experience at RVC Mercedes to everyone I know. More
by AlmostRippedOff
Employees Worked With
John something. Don't remember last name.
August 17, 2016
anthony anyhony was kind efficient experienced and knowledgable and he made me feel special and welcomed my vehicle was taken care of in record time and retur anyhony was kind efficient experienced and knowledgable and he made me feel special and welcomed my vehicle was taken care of in record time and returned to me promptly anthony is a gentleman and i am proud to have him in my corner and as my service manager More
by ssavy33
Employees Worked With
June 29, 2016
God bless, peace. I bought my first new car in 2013 and it's an S Class thanks To Mr. Chase, he even has a good sense of humor, he helped me with my trade and my extend I bought my first new car in 2013 and it's an S Class thanks To Mr. Chase, he even has a good sense of humor, he helped me with my trade and my extended warranties, Mr Krul seems nice too. More
by MrDanaShamellFolks
Employees Worked With
John Kerl, Michael Chase
June 23, 2016
NEVER REPLIED TO MY EMAILS. Went in to buy a gle 450 amg but due to shortage and not having the right color options which I liked,I shifted towards a s class or gls.While inquiri Went in to buy a gle 450 amg but due to shortage and not having the right color options which I liked,I shifted towards a s class or gls.While inquiring about prices and asking for best offers on there vehicles,sales rep didn't seem interested in making the sale and never even bothered to reply to my emails.Bought a brand new gls from helmes bro got a amazing deal was also given 2k more on trade in then mbrvc. More
by ravipal1993
Employees Worked With
Alix Plaster
May 31, 2016
Exceptional Ease, with No Compromise on Exception Service I have had the pleasure of working with George Glier since 2011. Most recently was the third time George has assisted me. But more than assist, George I have had the pleasure of working with George Glier since 2011. Most recently was the third time George has assisted me. But more than assist, George is a great partner. He made the process easy and secured a great deal for me once again. The whole team at MB RVC provides great service, but for me it all starts with George. He is exceptional! More
by bman33
Employees Worked With
George Glier, John Kerl, Michael DeCandia
April 29, 2016
excellent I just leased my 3rd car.Once again George Glier made it a very pleasant and easy process.He not only gives you a great deal, he handles everything a I just leased my 3rd car.Once again George Glier made it a very pleasant and easy process.He not only gives you a great deal, he handles everything and answers all your questions.When the time comes to get your car just show up and get it.As long as George is at the dealership i will continue to get my cars there. More
by adnaps
Employees Worked With
George Glier
