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Mercedes-Benz of Rockville Centre - Service Center

4.4

76 Lifetime Service Reviews

650 Sunrise Highway, Rockville Centre, New York 11570

76 Reviews of Mercedes-Benz of Rockville Centre - Service Center

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April 01, 2019

"Recommend sales dept,DONT recommended SERVICE DEPT"

- Timeline

Service dept of RVC leaves much ro be desired..unfortunately,my lease doesnt end for almost two yrs so im forced to deal with them.Not at all accomodating to their clients

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Recommend Dealer
No
Employees Worked With
Apr 09, 2019 -

Mercedes-Benz of Rockville Centre responded

Timeline, can we please discuss what happened? We want our clients to be happy when they choose to do business with our service as well as sales departments. I can be reached at 516-478-0419 and look forward to hearing from you.

January 29, 2019

"Wonderful service from Jennifer Romano"

- Jose’s review

Mrs jennefer Romano really was the best service Pearson I’ve ever had kind patient and Thorough she’s truly the best .aswell as manager Antionette Gordon -Hessing

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Antoinette Gordon- Hessing
December 31, 2018

"Service Rep. Jennifer Romano"

- David Nieves

Initially made an oil change appointment on Dec. 1, 2018 with Jennifer Romano all went very well, I left pretty impressed with the level of service and knowledge. Based on that experience on Dec. 27, 2018 I made and drove from the Bronx for my second appointment again with Jennifer Romano for new tires. Upon arrival I quickly noticed it was a very busy day. However, Jennifer greeted me very professionally and promised a quick turnaround so I decided to wait. I'm not sure how but Jennifer managed to get tires, wheel alignment, bulbs and my car washed in a surprisingly quick turnaround time. Highly recommend Jennifer Romano and her staff!

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Recommend Dealer
Yes
Employees Worked With
Jennifer, Romano
September 28, 2018

"Professional, yet personable!"

- gioiakate

Anthony Angelo is top-notch! He ensures that your car is well taken care of and that you as the customer are as well. He makes the service portion of Mercedes maintenance a breeze!

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Recommend Dealer
Yes
Employees Worked With
Oct 16, 2018 -

Mercedes-Benz of Rockville Centre responded

Anthony says thank you for the great review and promises t continue making your service visit a seamless one.

August 27, 2018

"LEMON/LEMON/LEMON!"

- MBRVCSUCKER

4 times my S550coupe has malfunctioned .After the 3rd time, they blamed me for getting into an accident.NOT FOR THEIR INABILITY TO FIX THE PROBLEM. But each time I get it back,while it's still not working, they wash the car,I guess that is $3075 per month for my lease

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Recommend Dealer
No
Employees Worked With
Other Employees : Michael Chase
Oct 16, 2018 -

Mercedes-Benz of Rockville Centre responded

Please contact me at the dealer at 516-478-0419. I work hard to ensure all clients are satisfied so I look forward to hearing from you. Thank you.

August 24, 2018

"ZERO CUSTOMER SATISFACTION!"

- frustrated

I have been a loyal customer of Mercedes Benz of RVC(purchasing 4 cars from them since 2009).Currently I have a C300 and S550coupe. After 9 months my lane assist features in my S550 stopped working. I brought in the car 2x times to have it fixed. The 3rd time I had it fixed for the same issue, I was asked if it was in an accident, WHICH IT WAS NOT, but they already knew this since they ran a CARFAX behind my back. At this point the car is still malfunctioning and needs to be"fixed" again a 4th time. I contacted their corporate office and was told there is nothing they could do but keep fixing it. They only care about selling you a car, not any sort of customer satisfaction. If you are having an issue, make sure to give them a bad review, that is all they care about. At this moment, I have a $140,000 car that is not being driven due to MERCEDES BENZ of ROCKVILLE CENTER inability help a loyal customer. They like to text you instead of speaking to you live on the phone, what a joke,stay away. Lastly, check out my Facebook post on Long Island Authentic Business Reviews, to see similar stories of unhappy clients

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Recommend Dealer
No
Employees Worked With
Oct 16, 2018 -

Mercedes-Benz of Rockville Centre responded

I hope that we have now found an amicable solution. Your satisfaction matters to us and that's how we hope to keep your business and keep you loyal. Regards Antoinette 516-478-0419

August 19, 2018

"Not too Shabby"

- factoryfast

Been going here for a couple of years. Ive had good experiences and bad ones. I would rate this dealership as average, with undertones of excellence shrouded by a few bad apples.

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Recommend Dealer
No
Employees Worked With
July 27, 2018

"Service"

- Tioga100

Samantha Patti makes my experience at mb service a pleasure. She is a true professional and cares about the customer. It’s been 13 years and She never disapoints.

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Recommend Dealer
Yes
Employees Worked With
June 28, 2018

"Terrible experience at the Service Facility/"

- Anatoly

BEWARE! I brought my Sprinter to MB of Rockville Center on February 12 for the rooftop A/C unit repairs. According to the estimate the repairs should take 3 days. In reality it took 57 — FIFTY SEVEN DAYS! I was leaving messages, sending e-mails. The service manager Jonathan did not return phone calls and replied to my e-mails a week later. Finally I got my van back – DIRTY inside and outside! Plastic vent of the A/C was put back USING CRAZY GLUE! Three out of five cabin lights don’t work! Some loose parts rumble in the roof, a screwdriver left under the hood! A day later I realize: one part (at least) in my van (unrelated to the area of repairs) was replaced with an old part of a different color!!! And now I am leaving messages again on the the voicemailboxes of Vinni Ruggieri and Antoinette. DO NOT TRUST THEM!

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Recommend Dealer
No
Employees Worked With
Other Employees : Jonathan, Antoinette.
May 09, 2018

"Came in for a service and was immediately given assistance"

- Jushigh1

The reason for my service visit was my car was shaking on bumps and uneven surfaces. Also my airbag was recalled by manufacturer, and my engine mounts needed replacing. With all these things they still got me in and out very efficiently and i feel comfortable knowing when i pick my car up it will be in great condition. The attention to detail is superb.

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Recommend Dealer
Yes
Employees Worked With
Jen Romano
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