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Mercedes-Benz of Rockville Centre - Service Center

Rockville Centre, NY

3.6
92 Lifetime Reviews Review Dealership

92 Reviews of Mercedes-Benz of Rockville Centre - Service Center

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April 29, 2021

"Bill Mehrkens is a superstar!! He goes above and beyond..."

- rferrucci

Bill Mehrkens is a superstar!! He goes above and beyond to assist with all my questions and always available post sale as well. Sam Patti

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Recommend Dealer
Yes
Employees Worked With
February 28, 2021

"He’s very respectful and professional. I’m happy that my..."

- Anthony Green

He’s very respectful and professional. I’m happy that my brother Allen brought me to this dealership, because he’s been very great and solid. I truly appreciate how he’s been handling my situation.,I’ve couldn’t have dealt with better person. He deserves a raise👍

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Recommend Dealer
Yes
Employees Worked With
January 10, 2021

"My husband has nothing but issues with our GLE and the..."

- GD

My husband has nothing but issues with our GLE and the service center is not to the standards of Mercedes. This is our 3 Mercedes and the first and last with this outfit. The service manager named Ruggieri is dismissive and hostile. Antoine will reply to this review to fake an interest to help you but it’s not genuine. Please go to another Mercedes dealer.

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Recommend Dealer
No
Employees Worked With
December 20, 2020

"Most incompetent service center. Service manager Vinny..."

- Columbia001

Most incompetent service center. Service manager Vinny and his staff defines incompetence. Stay away from this dealer, if you encounter a problem your vehicle go to another Service Center. If you want an oil change or brake job, these are your guys, anything more technical go elsewhere. They are plug and play technicians anytime requiring common sense, they are clueless. Run don’t walk away from Rockville Mercedes!!!!!!

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Recommend Dealer
No
Employees Worked With
October 09, 2020

"I am sooo grateful to Antoinette of Rockville Centre..."

- ssavy33

I am sooo grateful to Antoinette of Rockville Centre Service. She helped me w all my little n big concerns. She is wonderful n kind

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Antoinette
September 05, 2020

"Just had my 10 month old 2020 GLE450 DuPont Protection..."

- PMS1938

Just had my 10 month old 2020 GLE450 DuPont Protection coated inside and out. The SUV looks FABULOUS! The detailing and coating make it 1000% better!! Edwin and the Service Staff couldn't have been nicer. As always, Samantha Patti looked after everything ... she's the best! I had a great experience buying the GLE, but the real value is the ongoing relationship with the Service Department. They are really fantastic!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jonathan Strahl
August 13, 2020

"Great job by MB of RVC Service. In for an A service on..."

- gtg6088

Great job by MB of RVC Service. In for an A service on both my cars. Great job by Samantha and Vinnie. Was in and out quickly.

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Recommend Dealer
Yes
Employees Worked With
July 24, 2020

"Poor customer service. They sold me the wrong tire. He..."

- QGTM6

Poor customer service. They sold me the wrong tire. He didn't care about my inconvenience.Failed to show interest in resolving issue. Poorly trained.

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Recommend Dealer
No
Employees Worked With
Other Employees : Gerry
July 09, 2020

"Accommodation in time of need"

- heplimack

It is hard to express one's appreciation during the current pandemic when everything is challenging to find a company capable of accommodating a customer unable to appear for an annual maintenance. However, MBRVC lived up to the challenge. Unable to get into the dealership, the dealership came to me. Through the very considerate offices of the dealership, including David, Vinny, and Antoinette, and the able-bodied assistance of Brandon who actually drove the car for my service and George who oversaw that B-service, it could not have been done any better. Comments about the appearance of the dealership and the variety of cars available in Sales and work in Service and availability of parts, but the actual people enabling all this prove the be the dealership's best asset. Clearly, my circumstances this time were unique, but in the past, it was no different. All in the service facility have one thing in mind, get your car fixed and you back on the road. Yes, there are newspapers, coffee, water, and other amenities but the value is in the people doing the work - in all departments. Since 1986 I have had no reason to look anywhere else. Neither will you.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Antoinette Gordon-Hessing, George Jimenez, Mike Kircher, Gerry Sinclair, and in memoriam Kevin Dancher., MBRVC Management
April 08, 2020

"Anthony Angelo is Tops!"

- jman7

Terrific customer service. I have been going to them for years and always get the white glove treatment!!! They are 5 Stars all the way!

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Recommend Dealer
Yes
Employees Worked With
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