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Mercedes-Benz of Rockville Centre
Rockville Centre, NY
1,610 Reviews
Mercedes-Benz of Rockville Centre has the new Mercedes-Benz sedan or Certified Pre-Owned Mercedes-Benz SUV you're searching for. Visit our Mercedes-Benz dealership in Rockville Centre, NY, for professional Mercedes-Benz service and financing.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,610 reviews
September 03, 2016
$2000 to repair a seat that I fixed myself in an hour This service center came recommended by a friend. I had bought a 2007 Mercedes from that friend that bad a minor problem with the seat. Someone had This service center came recommended by a friend. I had bought a 2007 Mercedes from that friend that bad a minor problem with the seat. Someone had pushed something under the front seat that dislodged one of the shafts from the motor that drives the seats forward and back. When I took it in I explained clearly what had happened to the service manager who told me "it happens all the time". I expecting to pay a few hundred for the service tech to re-engage the shaft and leave happy. A few days later I get a call from the service manager "The seat frame is bent. We're going to need to replace the entire frame." I explained that I knew exactly what the problem was and he should talk again to Tech to verify. After that call I expected to hear from them in a few days. NOPE. A week later I get a hangup on my cell from the service center. NO MESSAGE. 3 WEEKS later I reach the service manager who informs me the repair will cost $2000!!!! Needless to say I go and pick up the car. I look around a few of the MB forums and find this is a common problem and has an easy: 1) Remove the seat bottom that is held in by 2 screws on the front of the seat. 2) Reinsert the flexible metal shaft going from the seat motor back into the seat track 3) Replace the seat bottom and tighten screws holding it in. The ONLY thing I needed to buy was the Torx screwdrivers to remove the screws on the seat. TOTAL COST $30 on Amazon. Simple repair. Total time 1 hour for a inexperienced noob. I guess that is why the service manager said "it happens all the time" They must fix this all the time for $2000!! I currently own 3 cars that have all their service done at dealerships and have never experienced something like this. I am a retired broadcast industry executive in my late 40's and have purchased new many luxury class vechicles like Infiniti and Audi. I had been considering a new high end Mercedes like the E550 or E63 AMG since my $60K Infiniti M45x was nearing retirement. However, after this experience, I have sworn to never buy a Mercedes have been relating my experience at RVC Mercedes to everyone I know. More
by AlmostRippedOff
Employees Worked With
John something. Don't remember last name.
August 17, 2016
anthony anyhony was kind efficient experienced and knowledgable and he made me feel special and welcomed my vehicle was taken care of in record time and retur anyhony was kind efficient experienced and knowledgable and he made me feel special and welcomed my vehicle was taken care of in record time and returned to me promptly anthony is a gentleman and i am proud to have him in my corner and as my service manager More
by ssavy33
Employees Worked With
June 29, 2016
God bless, peace. I bought my first new car in 2013 and it's an S Class thanks To Mr. Chase, he even has a good sense of humor, he helped me with my trade and my extend I bought my first new car in 2013 and it's an S Class thanks To Mr. Chase, he even has a good sense of humor, he helped me with my trade and my extended warranties, Mr Krul seems nice too. More
by MrDanaShamellFolks
Employees Worked With
John Kerl, Michael Chase
June 23, 2016
NEVER REPLIED TO MY EMAILS. Went in to buy a gle 450 amg but due to shortage and not having the right color options which I liked,I shifted towards a s class or gls.While inquiri Went in to buy a gle 450 amg but due to shortage and not having the right color options which I liked,I shifted towards a s class or gls.While inquiring about prices and asking for best offers on there vehicles,sales rep didn't seem interested in making the sale and never even bothered to reply to my emails.Bought a brand new gls from helmes bro got a amazing deal was also given 2k more on trade in then mbrvc. More
by ravipal1993
Employees Worked With
Alix Plaster
May 31, 2016
Exceptional Ease, with No Compromise on Exception Service I have had the pleasure of working with George Glier since 2011. Most recently was the third time George has assisted me. But more than assist, George I have had the pleasure of working with George Glier since 2011. Most recently was the third time George has assisted me. But more than assist, George is a great partner. He made the process easy and secured a great deal for me once again. The whole team at MB RVC provides great service, but for me it all starts with George. He is exceptional! More
by bman33
Employees Worked With
George Glier, John Kerl, Michael DeCandia
April 29, 2016
excellent I just leased my 3rd car.Once again George Glier made it a very pleasant and easy process.He not only gives you a great deal, he handles everything a I just leased my 3rd car.Once again George Glier made it a very pleasant and easy process.He not only gives you a great deal, he handles everything and answers all your questions.When the time comes to get your car just show up and get it.As long as George is at the dealership i will continue to get my cars there. More
by adnaps
Employees Worked With
George Glier
April 01, 2016
George you did it again! This was George's second time helping me find a car. Just like last time, he was extremely professional, helpful and kept my best interests in mind. I This was George's second time helping me find a car. Just like last time, he was extremely professional, helpful and kept my best interests in mind. It really is because of him that I decided to stay with Benz and I plan on coming back as well as referring friends/family. Love the new C450 car! More
by Gavrin1
Employees Worked With
George Glier
March 26, 2016
George you did it again! George wanted to say thank you on the easy smooth transaction on my second lease with you. Love the new car just like you said. George wanted to say thank you on the easy smooth transaction on my second lease with you. Love the new car just like you said. More
by Gel925
Employees Worked With
George Glier
February 19, 2016
MBRVC and George Glier did it again Just purchased my third MB from MB in Rockville Centre. As always, George went above and beyond to find and deliver exactly what I was looking for. Wi Just purchased my third MB from MB in Rockville Centre. As always, George went above and beyond to find and deliver exactly what I was looking for. With this purchase and my last, George takes a genuine interest in getting to know me (and my family) to ensure I'm getting exactly what I wanted and made it happen - twice! I truly have enjoyed my MBs and wouldn't go anywhere before reaching out to George for the next one. More
by Slam0714
Employees Worked With
George Glier
February 06, 2016
Over the Top Quality!! Jason Ferrara took ownership of my problem and was determined to find a solution. He demonstrated a terrific breadth of knowledge and enthusiasm as he Jason Ferrara took ownership of my problem and was determined to find a solution. He demonstrated a terrific breadth of knowledge and enthusiasm as he successfully resolved my concerns and solved the problem. More
by PMS1938
Employees Worked With
Jason Ferrara
