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Mercedes-Benz of Rockville Centre - Service Center
Rockville Centre, NY
118 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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118 Reviews of Mercedes-Benz of Rockville Centre - Service Center
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September 10, 2016
Wreckless, dishonest, unprofessional service and management I purchased my car June 2015 from MBRVC I took it to MBRVC service center in September 2015 to have a concerned addressed. The concerned was repaired I purchased my car June 2015 from MBRVC I took it to MBRVC service center in September 2015 to have a concerned addressed. The concerned was repaired and upon picking up my car I discovered my front bumper was damaged causing me to leave my car to have it repaired. May 2016 I returned to have vehicle maintenance upon completion and picking up my vehicle I discovered my vehicle again was damaged this causing my car to remain there well into June 2016. I have tried in every way to resolve the wreckless, dishonest and poor service I received not only from the technicians/vendors but from Vinny Ruggeri the manager. I have documented my concerns/complaints as well as photos and correspondence with corporate who has tried to assist in this matter as well. But not only has Vinny lied to me he has lied to them as well. This is not what I expected from the Mercedes Benz brand and it doesn't seem to be represent the values and core belief of what this dealership and service center was built on by Fred Meyers. My concerns and complaints have yet to be resolved although Vinny and I agreed on a way to resolve it. I will end my review with "Vinny, I'm still waiting" maybe David Meyers needs to know what his fathers hard work, beliefs and legacy are becoming under your supervision. I have since returned to Mercedes Benz of Manhattan where customers are a priority and when there is a problem Caused by them they address it. All information listed can be verified through Mercedes Benz corporate office and incident numbers. More
by Dissatisfied
Employees Worked With
Helpful September 03, 2016
$2000 to repair a seat that I fixed myself in an hour This service center came recommended by a friend. I had bought a 2007 Mercedes from that friend that bad a minor problem with the seat. Someone had This service center came recommended by a friend. I had bought a 2007 Mercedes from that friend that bad a minor problem with the seat. Someone had pushed something under the front seat that dislodged one of the shafts from the motor that drives the seats forward and back. When I took it in I explained clearly what had happened to the service manager who told me "it happens all the time". I expecting to pay a few hundred for the service tech to re-engage the shaft and leave happy. A few days later I get a call from the service manager "The seat frame is bent. We're going to need to replace the entire frame." I explained that I knew exactly what the problem was and he should talk again to Tech to verify. After that call I expected to hear from them in a few days. NOPE. A week later I get a hangup on my cell from the service center. NO MESSAGE. 3 WEEKS later I reach the service manager who informs me the repair will cost $2000!!!! Needless to say I go and pick up the car. I look around a few of the MB forums and find this is a common problem and has an easy: 1) Remove the seat bottom that is held in by 2 screws on the front of the seat. 2) Reinsert the flexible metal shaft going from the seat motor back into the seat track 3) Replace the seat bottom and tighten screws holding it in. The ONLY thing I needed to buy was the Torx screwdrivers to remove the screws on the seat. TOTAL COST $30 on Amazon. Simple repair. Total time 1 hour for a inexperienced noob. I guess that is why the service manager said "it happens all the time" They must fix this all the time for $2000!! I currently own 3 cars that have all their service done at dealerships and have never experienced something like this. I am a retired broadcast industry executive in my late 40's and have purchased new many luxury class vechicles like Infiniti and Audi. I had been considering a new high end Mercedes like the E550 or E63 AMG since my $60K Infiniti M45x was nearing retirement. However, after this experience, I have sworn to never buy a Mercedes have been relating my experience at RVC Mercedes to everyone I know. More
by AlmostRippedOff
Employees Worked With
John something. Don't remember last name.
August 17, 2016
anthony anyhony was kind efficient experienced and knowledgable and he made me feel special and welcomed my vehicle was taken care of in record time and retur anyhony was kind efficient experienced and knowledgable and he made me feel special and welcomed my vehicle was taken care of in record time and returned to me promptly anthony is a gentleman and i am proud to have him in my corner and as my service manager More
by ssavy33
Employees Worked With
February 06, 2016
Over the Top Quality!! Jason Ferrara took ownership of my problem and was determined to find a solution. He demonstrated a terrific breadth of knowledge and enthusiasm as he Jason Ferrara took ownership of my problem and was determined to find a solution. He demonstrated a terrific breadth of knowledge and enthusiasm as he successfully resolved my concerns and solved the problem. More
by PMS1938
Employees Worked With
Jason Ferrara
December 19, 2015
Maintenance Dept. The care that I received from the Rockville Center Dealership far exceeded my expectations. Samantha Patti is my service representative and she excel The care that I received from the Rockville Center Dealership far exceeded my expectations. Samantha Patti is my service representative and she excels at her job. She is extremely competent at her job and she always treats you like family while addressing your maintenance issues. Samantha always advises you on the procedures and keeps you informed on the progress of the maintenance being performed on your vehicle. This service department has consistently performed their tasks in a professional accurate manner and Samantha follows the project from beginning to end. You are in good hands with these folks. I will continue to buy Mercedes at this dealership because of the excellent service department and staff. I highly recommend them anyone seeking sales or service on a Mercedes vehicle. More
by wlannon
Employees Worked With
Samantha Patti
December 18, 2015
Excellent service I love the crew at the Rockville service center. Starting with Anthony Angelo to receptionist and the guys who perform the work on your car. They trea I love the crew at the Rockville service center. Starting with Anthony Angelo to receptionist and the guys who perform the work on your car. They treat u with "A" Class service. Good job ! More
by Foxybrown
December 18, 2015
Feeling like a VIP! MB of RC always treats myself and family like VIP's. Service is great, staff is professional and very accommodating. Our Service Advisor, Samantha MB of RC always treats myself and family like VIP's. Service is great, staff is professional and very accommodating. Our Service Advisor, Samantha Patti treats us like family and is always available. More
by dac6
December 18, 2015
the best service experience! As a first time MB owner, I have had an amazing experience dealing with the service department. As soon as I pull my car up, someone is there to take As a first time MB owner, I have had an amazing experience dealing with the service department. As soon as I pull my car up, someone is there to take care of me immediately. I am always treated like the best. Anthony Angelo is so professional and always tries to get me in and out as quickly and efficiently as possible. I highly recommend using the service center in RVC! They are amazing! More
by Dambro27
Employees Worked With
December 17, 2015
A+ experience As an owner of multiple Mercedes vehicles past and present, I can honestly say that this dealership goes out of the way for customer service excellen As an owner of multiple Mercedes vehicles past and present, I can honestly say that this dealership goes out of the way for customer service excellence. Every time I have an appointment, I feel like I have been greeted and treated like a VIP. More
by MJ2008
December 17, 2015
Best service experience ever Always treated like the best as far as personal attention and quality plus dealing with Sam works for me ,have a few mb at this time Always treated like the best as far as personal attention and quality plus dealing with Sam works for me ,have a few mb at this time More
by Brandedmercedesguy
Employees Worked With
Norman Ducorsky, Samantha Patti
