Mercedes-Benz of Sacramento

Customer Service My experience with Mercedes-Benz has always been pleasant. Sean and the staff I have come in contact with many years now, have provided me with exc My experience with Mercedes-Benz has always been pleasant. Sean and the staff I have come in contact with many years now, have provided me with excellent customer service. Thank you so much! Katrina More

Repairs Very good experience except that the car wash job was bad. Only had one side of windshield cleaned and I Don't know how it was missed because it was D Very good experience except that the car wash job was bad. Only had one side of windshield cleaned and I Don't know how it was missed because it was DIRTY!!!!!! More

Engine light I was able to get a quick appointment and have my concern resolved within the same day along with additional preventative measures. Very pleased with I was able to get a quick appointment and have my concern resolved within the same day along with additional preventative measures. Very pleased with the service. More

Service Advisor Jason is the best! Jason has been my service advisor for both of my cars for years. I trust him and his advice and hope MB never loses him Jason has been my service advisor for both of my cars for years. I trust him and his advice and hope MB never loses him More

Online purchase of a 2014 SLK Tim was easy to work with, answered all of my questions and facilitated the transaction. This was my first vehicle that was purchased on line and i wo Tim was easy to work with, answered all of my questions and facilitated the transaction. This was my first vehicle that was purchased on line and i would do it again. Vehicle was delivered to Las Vegas without a hitch. More

Exceed Expectations One expects great, attentive service from MB. Recently moved to Sacramento and needed some warranty work. Jack was very responsive and kept me appris One expects great, attentive service from MB. Recently moved to Sacramento and needed some warranty work. Jack was very responsive and kept me apprised at all times. Work was done promptly and solved the issue. When a MB dealership exceeds expectations that is saying something. More

customer service was great Had panel replaced now I'm having problems with A/C unit going off and on; some times it works than it won't work with next use; also vehicle keeps di Had panel replaced now I'm having problems with A/C unit going off and on; some times it works than it won't work with next use; also vehicle keeps displaying rear light and brake light not working I have checked and both are in working order. I feel that I was charged quite a bit of money and it seems that the workman ship was errant; I've had all my service of this vehicle with you and this problem should not be happening; the fast repair work caused the installation of panel to cause these problems look forward to your dealership to check and repair at your cost. More

Do yourself a favor and drive to Fairfield to buy a Benz The entire process of purchasing a vehicle here was a nightmare. I would give a zero but that isn't an option. I traded in my old Mercedes and acciden The entire process of purchasing a vehicle here was a nightmare. I would give a zero but that isn't an option. I traded in my old Mercedes and accidently left my newborn's back seat headrest mirror in the car, but did anyone at Mercedes notice this? No. Not even when they decided to get in the car and send it to a detailer and then immediately put the car up for sale. Where is the high touch, high class service that one expects? On top of that, it took them longer than promised to deliver my purchased vehicle and even then, after they told me they could deliver it to my address, I had to receive a "special" request from the actual manager in order for them to deliver it. Afterwards, it took nearly 2 months to receive any documents from the DMV and they forgot to give me a temporary registration and when I called to ask them about it, they said they could try to reach out to the DMV to expedite it, only for me to go home and see a letter in my mailbox from the dealership with my registration, postmarked 2 days prior to my phone call; they didn't even look in their system to tell me that it was on the way! I purchased my previous Mercedes from Fairfield and would go back there with zero hesitation for my next purchase. Do yourself a favor, skip Van Housen Group's Sacramento Mercedes dealerships and just go to Fairfield to get the world-class service you deserve and expect from the Mercedes brand. By the way, I've never had any issues with the Service dept here, just the sales staff and process. More

Battery dead Sean is so helpful and provides excellent customer service :) he makes my experience less stressful and keeps me updated and makes sure i have a loane Sean is so helpful and provides excellent customer service :) he makes my experience less stressful and keeps me updated and makes sure i have a loaner car at the time I arrive. More

Great Service! Jack Manikoth provided great service two days in a row when we had problems with our tires. He is truly a professional in dealing with stressful aut Jack Manikoth provided great service two days in a row when we had problems with our tires. He is truly a professional in dealing with stressful auto problems, and had them repaired in a timely manner. More