Mercedes-Benz of Sacramento

Professional Service and staff All employees were very professional and provided excellent customer service. I arrived on time and my vehicle was serviced timely. I used the courtes All employees were very professional and provided excellent customer service. I arrived on time and my vehicle was serviced timely. I used the courtesy vehicle service. Driver was courteous and professional. More

Feel like Family With MBS Hello, I gave 5 stars because the service is great and fast. Also, after my service my car was very shining like new. Every service member want t Hello, I gave 5 stars because the service is great and fast. Also, after my service my car was very shining like new. Every service member want to make sure that you already got help from one of their staff. Most important thing, I never had an issue with my car and I will always drive to Sacramento even if I live right now in Pittsburg, California. Thanks, Roland C. More

No AC after Service After over a thousand dollars for routine service of our motor home, we discover that we do not have AC now, it worked before taking it in, so back to After over a thousand dollars for routine service of our motor home, we discover that we do not have AC now, it worked before taking it in, so back to some dealer to fix. Second time we have had to take our unit in after it was serviced. More

Customer Friendly Buying my pre-owned Mercedes-benz at the Sacramento dealership was such a pleasure. All of the staff with whom I interacted were very knowledgeable, a Buying my pre-owned Mercedes-benz at the Sacramento dealership was such a pleasure. All of the staff with whom I interacted were very knowledgeable, accommodating, and without pressure. They all gave me the impression that finding the right car for me was more important than making the sale. I highly recommend the Sacramento dealership! More

It was nice I led four stars because we signed a contract for a GLC 2017 and after signing the agreement I was notified that by financial policies I did not quali I led four stars because we signed a contract for a GLC 2017 and after signing the agreement I was notified that by financial policies I did not qualify. I had to be notified before was given the keys and then picked up back. But in the end I had a GLA 2017 it was not so bad. More

Wham bam, thank you ma'am I bring my car in every year for its annual maintenance. This year, was different. I paid more than usual and was called to say my car was ready and t I bring my car in every year for its annual maintenance. This year, was different. I paid more than usual and was called to say my car was ready and they were washing it. When I arrived, it took them 25 minutes to bring my DIRTY car around! A few days later, my car wouldn't start. I brought it back and after another day in your care, I was told the battery needed to be replaced for an additional charge. Why couldn't you say that a few days ago? Perhaps another labor charge? I said no. They said ok, your car is ready we will wash it for you. Again when I arrived, it took them over 20 minutes to bring my DIRTY car AGAIN!!! What terrible customer service. I won't be back! More

Another great experience Based on previous experience with both sales and service we felt comfortable in seeking another car. From the beginning I test driving a new car unti Based on previous experience with both sales and service we felt comfortable in seeking another car. From the beginning I test driving a new car until signing the final purchase papers we were treated well and process was comfortable and easy to understand. We had several employees assist us to expedite the process as it always involves a ton of paperwork but the process went smooth. More

Defective car Was sold a defective car. It makes noises when I drive it. Already took the car back multiple times so they can try to fix it. At one point the whole Was sold a defective car. It makes noises when I drive it. Already took the car back multiple times so they can try to fix it. At one point the whole dashboard was shaking and the dealership had to fix it. The car still makes noise and the dealership tells me I can come back and get it fixed. I don't hang out at home all day so I can come by multiple times. Everyone has a job they need to go to. Will never trust a Mercedes car again and I suggest people test drive a car multiple times before they purchase it from Mercedes benz. NOT WORTH THE MONEY! More

Unprofessional Misdiagnosis Nothing worse than being quoted one price. Then being informed the vehicle is ready for pick up. Only to receive a call an hour later to be told, ' So Nothing worse than being quoted one price. Then being informed the vehicle is ready for pick up. Only to receive a call an hour later to be told, ' Sorry, but this didn't fix your vehicle. We'll charge an additional X amount to actually find what we know to be the problem!' This was the second such incident at this dealership. Lost a client in me. More