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Mercedes-Benz of Sacramento
Sacramento, CA
2,810 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,810 reviews
April 10, 2017
Second car purchased from Steve Tracy We recently purchased our second car from Steve Tracy at Mercedes Benz of Sacramento. Once again it was a great experience and I would recommend usin We recently purchased our second car from Steve Tracy at Mercedes Benz of Sacramento. Once again it was a great experience and I would recommend using Steve and MB of S for your car purchase. More
by john
Verified CustomerEmployees Worked With
Steve Tracy, Jason Bryner, Julie Garcia
Helpful April 10, 2017
Horrible service Flew in to buy the vehicle and the word of the salesman that the car was in great shape. I have had to take the vehicle in 4 times to get it fixed. Th Flew in to buy the vehicle and the word of the salesman that the car was in great shape. I have had to take the vehicle in 4 times to get it fixed. These issues should have been done at the dealership. Brett the sales rep was good. There was no vehicle prep done. If there had, they would have caught all the issues the vehicle . The vehicle was advertised as certified and I was notified when I got there that it was a typo. I would never recommend this dealership. Horrible experience. I lost out on warranty coverage due to their negligence. More
by bclanton0
Employees Worked With
Brett Kellner, Loren Wilson
April 07, 2017
Outstanding Service From the minute I pull into the service area to the time I pick up my car, the experience is always top notch. Keep it up! From the minute I pull into the service area to the time I pick up my car, the experience is always top notch. Keep it up! More
by KATE5
Employees Worked With
Austin Chao, Jason Harber
April 07, 2017
Helpful I found that when I arrived at my scheduled appointment I received Courteous treatment, waited in comfortable surroundings, and my car was finished in I found that when I arrived at my scheduled appointment I received Courteous treatment, waited in comfortable surroundings, and my car was finished in a timely manner. More
by carlbrown3
Employees Worked With
Jason Bryner
April 06, 2017
Prompt Service we were leaving on a trip to Palm Springs and were anxious to get on the road. We had an early appointment and our car was quickly serviced we were leaving on a trip to Palm Springs and were anxious to get on the road. We had an early appointment and our car was quickly serviced More
by landjruss
Employees Worked With
Jason Harber
April 06, 2017
30k standard service Excellence customer service. I have considered purchasing another car (not MBZ), but the service levels are superior here. It is the primary reason Excellence customer service. I have considered purchasing another car (not MBZ), but the service levels are superior here. It is the primary reason I stay with MBZ. More
by DAVEMENDOZA8577
Employees Worked With
Brett Kellner, Jason Harber
April 06, 2017
Easy. in-out, then in & out The service tech was very friendly and listened well. I felt he understood the problem and gave me confidence that it would be resolved. I was provide The service tech was very friendly and listened well. I felt he understood the problem and gave me confidence that it would be resolved. I was provided a comfortable loaner car. The next day I got a call when the car was ready. I stopped by at a convenient time to drop off the loaner and pick up my car. The diagnosis was explained clearly and the resolution was effective. More
by jim53
Employees Worked With
Jason Harber
April 04, 2017
Excellent customer service! This dealership always provides excellent customer service. They always go above and beyond in their customer service whether it is purchasing a vehi This dealership always provides excellent customer service. They always go above and beyond in their customer service whether it is purchasing a vehicle or having it serviced. More
by LASOOHOO
Employees Worked With
Efrain Vasquez
April 04, 2017
Above and Beyond This dealership went above and beyond to help us find just the right certified pre-owned vehicle and get it all cleaned up and delivered to us. This dealership went above and beyond to help us find just the right certified pre-owned vehicle and get it all cleaned up and delivered to us. More
by Nina W.
Employees Worked With
Tristan Regnani, Brian Lonchar
April 01, 2017
efficient and helpful Jack Manikoth, the service writer, takes care of me like a member of the family and provides a loaner car. The shop foreman took a ride with us to ex Jack Manikoth, the service writer, takes care of me like a member of the family and provides a loaner car. The shop foreman took a ride with us to explain a function of the vehicle which we were incapable of using. More
by lbiren
Employees Worked With
Shop foreman, Jack Manikoth
