Mercedes-Benz of Sacramento

One thing after another I brought in my 2000 3CLK 500, to purchase a new key. My key didn't work because I needed a new ECU, so I left my car there to be diagnosed so I coul I brought in my 2000 3CLK 500, to purchase a new key. My key didn't work because I needed a new ECU, so I left my car there to be diagnosed so I could figure out what the problem was. When I returned a few days later to receive my car, my car was not put back together. My car was then told to my house, with pieces still not put back together correctly. Today I went out to my car to put a new ECU in, and the box that houses the ECU didn't have its cover replaced correctly and now the box has 6 inches of water in it. If my car would have been put back in its correct place from the start, I would not have this issue. Now I'm forced to possibly get rid of the car and I will never purchase another Mercedes again because I don't want to have to bring my car to Mercedes to fix. The individual who helped me Brian and a friend, we're very polite and they did everything they possibly could to fix the situation. Unfortunately for me, I am now without a car, I'm in my last semester of college, so I don't have the money or the credit to purchase a new car. I don't know what to do More

Great dealership! Everything was fast and great! I bought 2017 GLA 250. Excellent experience. Great salesman Robby Cochran is easy to work with and a real good person. The best communication ever. Tr I bought 2017 GLA 250. Excellent experience. Great salesman Robby Cochran is easy to work with and a real good person. The best communication ever. Tremendous service honest with excellent customer care, no hidden agenda. Love the car! It was exactly what I was expecting! Awesome car at a great price. Highly recommended. Thank you Robby! More

Excellent Service Brian had been great work with. Genuine guy with our best interests at heart. I would definitely go back to this dealership based on the service Brian Brian had been great work with. Genuine guy with our best interests at heart. I would definitely go back to this dealership based on the service Brian provided. More

Great experience as first-time Mercedes buyer Impressed with knowledge of all safety features and comparison to other vehicles I was considering. Great selection of vehicles. They valued our tim Impressed with knowledge of all safety features and comparison to other vehicles I was considering. Great selection of vehicles. They valued our time and worked hard to earn our business. More

Disappointed with our experience I purchased a CPO ML350 from MB of Sacramento. I came in with a limited amount of time and they had a ML350 at another dealership that had all of the I purchased a CPO ML350 from MB of Sacramento. I came in with a limited amount of time and they had a ML350 at another dealership that had all of the options that we were looking for. We sat down, knocked out an agreeable price then they were going to bring the vehicle over for me to inspect. I was then told that the windshield was out for replacement so they could not bring it over but that if it wasn't as represented I could back away from the deal. It was delivered to Reno 4 days later and when I saw it, I realized that it didn't have running boards on it which were listed. These were one of our "have to have" items so I spoke with Mike in sales as our sales person was not able to be contacted. Mike got back to me shortly afterwards to tell me that he had looked out our contract and decided that there was "not enough room in the deal for them" to be able to install the running boards as contracted for. Three hours of arguing on the phone in a parking lot in Reno finally got him to agree to having the boards installed for us as promised. We arrived in Arizona and went to license the vehicle and discovered that we didn't have the title to the vehicle. We were told that it would be sent out shortly. We were in a time crunch to try and get it registered/licensed in AZ so we pushed for a time frame. I sent an email expressing my disappointment with my experience and got no reply. Only after being contacted by MBUSA asking about our experience did I get a response from MB of Sacramento. I was told that the title had been mailed out on the 21st and that they would make arrangements for our running boards to be installed. On the 6th of March I contacted them again to let them know that I still had not received the title that was supposedly sent over two weeks previously and got no response. Four days later, FedEx delivered the title, a month after the date of purchase. The dealership was nice, the people were friendly, but when it came time to deliver what was contracted for, they failed miserably. Even though we eventually got what we contracted for, it was a fight every step of the way. More