Mercedes-Benz of Salem

Sprinter cargo van purchase from Brian Merrell We recently ordered a Sprinter cargo van from Brian Merrell at MB Salem and agree with the other reviewers that he provides exceptional customer servi We recently ordered a Sprinter cargo van from Brian Merrell at MB Salem and agree with the other reviewers that he provides exceptional customer service. He spent several hours in person and over the phone answering all of our questions, and really helped us dial in what we needed (and didn't) for our planned conversion. As well, he quickly coordinated a change for us when we decided to make a modification. Overall a very pleasant experience and we highly recommend Brian for those like us who are new to the Sprinter conversion game. More

Donavan It is always unpleasant when your car needs repair. Since our car is a Mercedes we felt it would be best to take it to people who would be experts i It is always unpleasant when your car needs repair. Since our car is a Mercedes we felt it would be best to take it to people who would be experts in the repair of Mercedes Benz 's. During the time in which our car was being repaired, Donavan, made sure we were updated continously during the process of repair as well as all costs. Thanks to Donavan and his great communication ability we were very pleased with our experience with Mercedes in Salem,Or. More

My visit to Valley Motors service department Of course Mike Schmidt is the best but I have to say Donovan greeted me by name when I took my car in..was very efficient in getting me set up and to Of course Mike Schmidt is the best but I have to say Donovan greeted me by name when I took my car in..was very efficient in getting me set up and to work by 7:30 am...I am very pleased and impressed with the customer service..and it is very pleasant and courteous dealing with Valley Motors Service Dept. More

Sprinter Worker Brian Merrell goes above and beyond! One of a kind! No BS, super pro! Sharp shooter What can I say he's the MAN. No need to look elsewhere Brian Merrell goes above and beyond! One of a kind! No BS, super pro! Sharp shooter What can I say he's the MAN. No need to look elsewhere More

we were impressed Donovan was great about getting our car in with the right service person and kept us informed about the service that was needed. Mike our service t Donovan was great about getting our car in with the right service person and kept us informed about the service that was needed. Mike our service technician, did a great job tracking down the problem with our alarm on the car, and so far we couldn't be more pleased with the results. Thanks guys!!! More

My Sprinter Search I've began my Sprinter search several months ago and have spoken to several sales reps at several dealerships. Brian by far is the most personable and I've began my Sprinter search several months ago and have spoken to several sales reps at several dealerships. Brian by far is the most personable and professional. He took the time to understand my needs and wants. I was referred to Brian by a mutual friend who purchased a Sprinter from Brian several years ago. He has been patient and took the time to understand my needs and is constantly making recommendations. Unfortunately I've not been able to finalize an order for a Sprinter yet but this is not Brian's fault as MB is having difficulty fulfilling the build out I need. I will continue to work with Brian as my MB contact of choice. I'm sure he will be able to make this happen in the near future. More

Sprinter whisperer Brian Merrell The man, the myth, the legend that is Brian Merrell. Foresight beyond foresight. The ability to make a Sprinter appear with a single click. A kind g The man, the myth, the legend that is Brian Merrell. Foresight beyond foresight. The ability to make a Sprinter appear with a single click. A kind gentle man with an understanding ear and supreme knowledge of the system. More

Excellent! I have been into the dealership twice in the last few weeks. Both times Donovan took care of the issues I had with a smile and great customer service I have been into the dealership twice in the last few weeks. Both times Donovan took care of the issues I had with a smile and great customer service. He went above and beyond normal customer service. to be sure that everything was taken care of. The level of good customer service far exceeds the norm for other dealerships I have dealt with in the past. More

Brian rocks Brian helped my family get an awesome van that I'm super excited to tour in. Sprinters are amazing and navigating the nuances of the vehicle to get th Brian helped my family get an awesome van that I'm super excited to tour in. Sprinters are amazing and navigating the nuances of the vehicle to get the perfect fit is challenging. Brian made it easy and we've got the best ride for us. More

Brian's the man with the vans I have been working with Brian on a custom build for my future van conversion. The experience has been painless and I'm excited to get our new van. T I have been working with Brian on a custom build for my future van conversion. The experience has been painless and I'm excited to get our new van. Thank you Brian! More