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Mercedes-Benz of Salem
Salem, OR
340 Reviews
Welcome to Mercedes-Benz of Salem -- The Northwest's oldest Mercedes-Benz dealership for a reason!
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
Mercedes-Benz of Salem is owned and operated by our family, the Donofrio's, and has been a longstanding part of the Salem and Willamette Valley community since opening its doors in the late 1980's. Our dealership has grown with the community, building lasting relationships with community members and providing high quality Mercedes-Benz products and services.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Customer Service
Friendliness
Pricing
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 340 reviews
August 14, 2022
The Service has always been on time and easy to schedule and follow through. We have been very satisfied with the Service every single time and follow through. We have been very satisfied with the Service every single time More
by ASAPH7
Verified Customer
Helpful August 14, 2022
Really well run place. Friendly and respectful folks, and the techs get.it fixed the right way. Friendly and respectful folks, and the techs get.it fixed the right way. More
by 1956PRATT
Employees Worked With
August 13, 2022
I took my Sprinter to the dealership two times. Both times I was told that it was repaired. Both times my AC stopped to work after about 20-25 minutes. At the third visit I was told that they can Both times I was told that it was repaired. Both times my AC stopped to work after about 20-25 minutes. At the third visit I was told that they can not fix the problem! The van came with a defective "panel of sensors" from the factory" Well, the Mercedes company will stay behind their product and immediately replace the defective panel? I bought a brand new van, not a lemon, I expect a fast answer! Laszlo Sandor Mushroom World 503-428-6445 More
by LASZLO.G
Employees Worked With
August 13, 2022
outstanding service team ! Example for all business. professional and quick with good communication! Again.... outstanding Example for all business. professional and quick with good communication! Again.... outstanding More
by ron.loe
August 13, 2022
As always, Don provides the best service. Always accurate timing of when the car will be finished and price given upfront. Pleasant driver for taking me to and from the dealership. Always accurate timing of when the car will be finished and price given upfront. Pleasant driver for taking me to and from the dealership. More
by PATZILL
Employees Worked With
August 13, 2022
Great dealership with great people and service! Have always been treated well! I highly recommend this dealership. Have always been treated well! I highly recommend this dealership. More
by M.FERRIES
August 13, 2022
I thought it was a great experience I enjoyed the free sodas and snacks while I was waiting sodas and snacks while I was waiting More
by MIKEPLASKETT78
August 13, 2022
Fast, friendly, professional. They took care of me better than any other Mercedes Sprinter dealer! They took care of me better than any other Mercedes Sprinter dealer! More
by MEALDELSOL
Employees Worked With
August 02, 2022
Our friend sent us to Brian Merrell, the Sprinter Brand Manager, at Mercedes Benz of Salem, OR after we got the runaround from California dealerships. We called and spoke with Eli Guevara. It was our lucky Manager, at Mercedes Benz of Salem, OR after we got the runaround from California dealerships. We called and spoke with Eli Guevara. It was our lucky day!! A 144” 4 x 4 had become available. Brian is a seasoned pro and his build was perfect down to every last detail, so no changes were needed on the order. Eli was very professional and attentive from start to finish. He gave us personalized, un-rushed attention. He went out of his way to answer all of our questions, provided build updates, and followed up with us after we drove the sprinter home. Our sprinter van purchase was a very positive experience thanks to Eli, Brian, Mike (General Sales Manager) and Tiffani (Finance Manager). This is the perfect team! More
by RKoff
