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Mercedes-Benz of Salt Lake City - Service Center

Salt Lake City, UT

4.5
232 Reviews

232 Reviews of Mercedes-Benz of Salt Lake City - Service Center

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May 12, 2024

As always the service and support at Ken Garff Mercedes is second to none. Always a customer, always a friend. More

by Domn8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Bennion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Keddington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rossi Yerage
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

May 12, 2024

The service was great! Braiden was very helpful and addressed all our needs in a very kind way! We received our car on time and they washed it before we picked it up. Thank More

by MAISAGOMEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

May 11, 2024

I have never taken a survey where I can’t move on until I write 15 words. Ridiculous. More

by LCHOLMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024

Vivian was great and the work was done quickly. Very appreciated! Again, Vivian was fantastic. More

by Amy Betancourt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

May 10, 2024

Things have improved immensely since my last visit. I was given a loaner car for my 3 hour wait time. Star went above and beyond to help with my concerns. More

by COOKINSTEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Star Castenada
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

May 09, 2024

Highly recommended dealership that takes the customer care to the next level. They were very considerate of my time and getting the vehicle ready to go as quick as possible. More

by tstewartg5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Estrella
May 10, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

May 09, 2024

Their service department staff, particularly Vivian, is outstanding. Always looking out for us and getting us in whenever necessary. Can’t express how happy I am to have Vivian as our service contact. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

May 08, 2024

The were able to schedule my repairs as they promised and they provided transportation to and from my place of employment. More

by AYAROBOROUGH2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret Garret
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

May 06, 2024

The dealership staff was kind and friendly. They were on top of their communications and the problem I was having with my car was fixed promptly. More

by mlgard93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret Garret
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

May 05, 2024

All good Was very satisfied with the service Braiden did a great job! He helped a lot More

by StavrosDrakos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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