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Mercedes-Benz of San Antonio - Service Center

San Antonio, TX

4.4
145 Reviews

145 Reviews of Mercedes-Benz of San Antonio - Service Center

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May 15, 2024

Great services accommodations. Picked up my car & brought back next morning. Used a coupon for the needed service More

by KATHYMPEREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cotto
May 15, 2024 -

Mercedes-Benz of San Antonio responded

Thank you, Kathy! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of San Antonio; we look forward to having you as one of our valued customers for many more years! Chris Martinez General Manager

May 15, 2024

The problem was intermittent but Meghan was able to get replacement parts authorized. One replacements were installed they found the extended issue. If she hadn’t gotten the parts replacement authorized, t More

by bpvoip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan oliver
May 15, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for the kind words for Meghan and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist. Chris Martinez General Manager

May 14, 2024

Great customer service. My service rep is professional and very helpful. I won’t take my car anywhere else for service. More

by SAENUNEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
May 14, 2024 -

Mercedes-Benz of San Antonio responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Chris Martinez General Manager

May 14, 2024

Martin Flores is so great! was able to see me and get me in and out on the same day! exceptional service! All paperwork was taken care of and all i had to do was sign and drive More

by meccabeautyservice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Flores
May 15, 2024 -

Mercedes-Benz of San Antonio responded

We are very happy to hear that Martin provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Chris Martinez General Manager

May 12, 2024

Gary is a wonderful adviser! He is professional, knowledgeable and honest. My car is always fix correctly and on time. All the intake personel is also very friendly and helpful. More

by MARZECANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
May 12, 2024 -

Mercedes-Benz of San Antonio responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of San Antonio. Chris Martinez General Manager

May 12, 2024

MB of San Antonio does the brand right from start to finish. Friendly and professional staff, quality work, and top notch customer waiting area. I should know as I spent a full day there for service r More

by SHANEMONSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Kahlil
May 12, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for choosing Mercedes-Benz of San Antonio. Your feedback and rating mean a lot to us. We're glad we were able to help, Shane, and we hope to see you again! Chris Martinez General Manager

May 12, 2024

Tyler is always very helpful and friendly. I had my air conditioning repaired at another repair shop, but it was not done correctly and I needed to get it fixed right. Lesson learned. More

by SLKAPOOR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
May 12, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Chris Martinez General Manager

May 11, 2024

Excellent customer service extremely professional. I would highly recommend their services. They also do a wonderful job cleaning the after any service free of charge. More

by jara5458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Flores
May 12, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of San Antonio. Chris Martinez General Manager

May 11, 2024

My car was not properly serviced on my first three visits. However, the work was excellent on my last visit. Mr Perez did a very solid job. More

by BUD.NORMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Perez
May 12, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Chris Martinez General Manager

May 11, 2024

Very courteous and worked and got my car done within the time frame he find me while providing excellent service and updating me the entire time More

by salam.rafati
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Waleed Al Qahtani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco Gonzalez, Crystal
May 12, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Chris Martinez General Manager

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