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Mercedes-Benz of San Antonio - Service Center

San Antonio, TX

4.7
342 Reviews

342 Reviews of Mercedes-Benz of San Antonio - Service Center

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June 19, 2024

I never feel pushed into doing anything extra nor do I feel they haven't been upfront with me about things that might be a safety issue if I don't take care of them in the near future.soon. More

by susanbedd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for the kind words for our service department, Susan! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Chris Martinez General Manager

June 18, 2024

Michael was very helpful, he kept me updated and answered my questions promptly. I paid my bill on line and that made it faster for me to get in and out. More

by trishyhoover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie in Parts was helpful in getting my windshield ordered and delivered promptly!
Jun 19, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Chris Martinez General Manager

June 16, 2024

Tyler your service advisor knowledge of service has been wonderful. He was very patient in explaining service problems. More

by CBOSCHU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Earl Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Mercedes-Benz of San Antonio responded

Thanks for sharing your thoughts about your experience with Tyler here at Mercedes-Benz of San Antonio. We appreciate your business and hope to see you again soon! Chris Martinez General Manager

June 16, 2024

First time working with Bryce because had had fantastic experience with Gary for years but he's retired. Have to say Bryce was just as good so very glad to deal with him & anticipate continued high satisfa More

by rickbeckersatx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce
Jun 17, 2024 -

Mercedes-Benz of San Antonio responded

Thank you, Rick, for choosing Mercedes-Benz of San Antonio. Your feedback and rating mean a lot to us. We're glad Bryce was able to help, and we hope to see you again! Chris Martinez General Manager

June 16, 2024

Tyler is great. Expectations exceeded. Great communication. Car ready to go when time to pick up. More

by 2695000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Jun 17, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for the kind words for Tyler and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of San Antonio. Chris Martinez General Manager

June 16, 2024

Welcoming atmosphere and staff. Knowledgeable and courteous people. Very clean customer lounge and restrooms Prompt service and also communication More

by AMIN.SULEIMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Gonzalez of the service department
Jun 17, 2024 -

Mercedes-Benz of San Antonio responded

Thank you, Amin, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and look forward to working with you again. Chris Martinez General Manager

June 16, 2024

Attentive and thorough service. Friendly, responsive and efficient coordinator. I trust in the technicians' competence. Cleanup went WAY above and beyond, to the level of detailing. More

by Service Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Crawford
Jun 17, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of San Antonio. Chris Martinez General Manager

June 16, 2024

Excellent customer service. Service representative professional and approachable. I am very happy with my interactions with the representative. More

by DNMORELADN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco D Gonzalez
Jun 17, 2024 -

Mercedes-Benz of San Antonio responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Chris Martinez General Manager

June 15, 2024

Mercedes Benz of San Antonio always takes great care of me and my car. Tyler Jordan went above and beyond to make it great experience while my car was being repaired! More

by Monique Fajardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jordan from the Service Department
Jun 17, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for choosing Mercedes-Benz of San Antonio. Your feedback and rating mean a lot to us. We're glad Tyler was able to help, and we hope to see you again! Chris Martinez General Manager

June 15, 2024

everyone was very professional and accommodating. I was very happy. Representative was very supportive and made me feel comfortable. More

by PHOEFL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Castro
Jun 17, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Chris Martinez General Manager

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