Mercedes-Benz of San Antonio - Service Center

Terrible stay away they didn't not do as I asked and left my car in pieces appon pick up. my car in pieces appon pick up. More

Well that was disappointing. I called last week to set up an appointment to have a service on my S550 and was assured that it could be done in a 2 hour window. Today I showed up I called last week to set up an appointment to have a service on my S550 and was assured that it could be done in a 2 hour window. Today I showed up for my 11am appointment, checked in and was told to wait at my advisor's desk, Jeff Beecroft, and he would be with me shortly. 30 minutes later no Jeff, I went back out to the check in desk, they called another advisor and I was told they wouldn't have enough time to complete service. Wasted an hour out of my day. I guess I'll have to drive up to Selma. Call me foolish, but I expected more from Mercedes-Benz. More

Worst customer service ever on top of that my husband drove my car to the dealer only to be towed back, my car shut off not even a block away was pretty much told it was my problem. Bad part my car onl drove my car to the dealer only to be towed back, my car shut off not even a block away was pretty much told it was my problem. Bad part my car only went for a tail light and heater issue. Poot business ethics☹️☹️ More

3rd service appointment and very dissatisfied with the lack of communication, long time frame, and lack of good service. Every time my vehicle was returned it always had some sort of damage. lack of communication, long time frame, and lack of good service. Every time my vehicle was returned it always had some sort of damage. More

Extremely disappointed yet again! I’ve taken my 2018 E400 in for the 3rd time for service and have yet to have a positive experience.. This time I was adamant about getting a loaner car due to extremely long in for the 3rd time for service and have yet to have a positive experience.. This time I was adamant about getting a loaner car due to extremely long wait times previously. They kept my car over 8 hours for basically a simple oil change. I pick up my car and realize that the air pressure in the tires had not been checked or reset. And then when I get home in my garage and walk in front of my car I realize that there are greasy fingerprints all over the hood of my beautiful white baby even though Tyler kept telling me that my car was CLEAN and ready to go. I took the loaner back clean and with a full tank of gas which was more than I received it.. The service department here definitely needs attention.. I never had this issue with my BMW, I thought MB was a step above. Oh boy, I have never been more WRONG!!! More

This dealership has the worst customer service I have ever had at any car dealer. I bought a used 2016 Smart car from them and took it in for service. They damaged my door, hood, windshield wipers an ever had at any car dealer. I bought a used 2016 Smart car from them and took it in for service. They damaged my door, hood, windshield wipers and broke the windshield. They also had my car for 8 weeks in the shop to try and repair the damage their service department caused. I was driving down the road at 70mph and the sun visor fell off and lodged in the Steering wheel and almost cause me to have an accident. After all of that I had asked them about canceling my extended warranty due to my lack of confidence in their service department and Daniel the service manager said I’d get back the $2000 I paid. Now Alejandro Sandoval in the finance cancelled it and said I would only be getting back $380. This is not acceptable. This is the worst dealership I’ve ever encountered in my life. More

Unsatisfied customer I recently had my vehicle serviced at Mercedes-Benz of San Antonio on San Pedro Ave and my Service Advisor was Cory Blocker. He was very unprofession I recently had my vehicle serviced at Mercedes-Benz of San Antonio on San Pedro Ave and my Service Advisor was Cory Blocker. He was very unprofessional and clearly lacked training in Customer Service and Customer’s Satisfaction. At first I thought he was having an unpleasant morning, but when I returned several hours later to pick-up my vehicle, his behavior was persistent. When I arrived for my appointment, he approached me and said, “YOUR SERVICE WILL BE $550” without even first greeting me or even looking at my paperwork. When I corrected him and told him my service was covered under my maintenance plan, he did not even apologize for his oversight. He informed me I should have seen a light appear on my dashboard to indicate the “Service B” was due. Instead, when I start my vehicle it says, “key battery low” not “Service B due”. After several times telling him I did not notice the light, he firmly looked me in my eyes as he pointed to the indicator saying, “IT IS RIGHT HERE”! I told him again I did not notice it. He continued to firmly point several times and talked to me as if he was suggesting I was incompetent of operating my vehicle. After serval times, I was becoming very intimidated by his behavior. When I arrived to picked-up my vehicle, I read over my maintenance evaluation and saw he wrote I had a cracked washer fluid reservoir. When I went back inside to ask for clarification, he pretended like he did not hear another representative looking for him. He was sitting in his cubicle ignoring us. When I asked for clarification, he looked at me with a creepy smirk and in a very sarcastic voice, “I do not know what happened, maybe a rock hit it”. At that point, I felt he may lack integrity and the technician he assigned to my vehicle. I left feeling embarrassed and insulted in many ways. As a business owner, I would not allow an employee like Cory to represent my company and tarnish the reputation or the Mercedes-Benz prestigious brand. Every customer should be respected and treated like a valued customer. I give my experience a “0”due to the poor quality of service. This was the WORST experience I have ever encountered in such an establishment! More