Mercedes-Benz of San Juan

Excellent service from Humberto Maldonado I have a 2015 C-300 Mercedes, and received a recall notice on the car. I called to make an appointment to get the issue resolved. When I checked in I have a 2015 C-300 Mercedes, and received a recall notice on the car. I called to make an appointment to get the issue resolved. When I checked in at the service desk, Humberto Maldonado Was assigned to be my service advisor. After checking in with him about the recall, I had a couple Of questions about my car which he answered and resolved immediately. When I picked up the car later in the afternoon, the car was cleaned up spotless and ready to go. Humberto drove the car around to the service area, and noticed a spot on the carpeted floor mat On the drivers side. He took it out and cleaned the spot completely. GREAT attention To detail. I always recommend Mercedes- Benz of San Jual to friends and coworkers! More

Excellent service From the time that I got my car, and the time that I had to take it in for service, everything was smooth and I did not experience any problem.Everyth From the time that I got my car, and the time that I had to take it in for service, everything was smooth and I did not experience any problem.Everything was on time. Brandon Dahlman had been very helpful (awesome guy right there). Juan Hernandez was also great.No time wasted. Everything was taken care of. This dealership is a place where I am sure that I will be taken good care of. More

MBSJ Does a great job...AGAIN! Modesto Montemayor did an incredible job helping us purchase our second vehicle from MBSJ. Fastest, easiest, most accommodating process ever. Thank yo Modesto Montemayor did an incredible job helping us purchase our second vehicle from MBSJ. Fastest, easiest, most accommodating process ever. Thank you Modesto for making our buying experience do painless. Looking forward to our next deal!! More

Beto Maldonado is our Service Advisor Beto Maldonado is our MBSJ Service Advisor and Beto has always gone that additional step to 1) fully understand the service issues we are encounterin Beto Maldonado is our MBSJ Service Advisor and Beto has always gone that additional step to 1) fully understand the service issues we are encountering with our Smart Car 2) ensure the service technician keeps him informed on the status of all service/repairs being done on our Smart Car so that he can keep us informed 3) ensure there is a loaner car available for me to use 4) make sure each of our service issues are completely addressed before contacting us to pick up our Smart Car 5) explain what the service technician did on the Smart Car and each of the billable charged In short, Beto provided 10 Gold Star Customer Service that Mercedes Benz is known for More

Service I could not express the very moment you arrive there all the staff is so friendly and make one feel right at home not to mention the exceptional servi I could not express the very moment you arrive there all the staff is so friendly and make one feel right at home not to mention the exceptional service that I always get from Mike Santos, service advisor he really take time to explain in detail what is going to be done on your vehicle such as all the maintence that is needed from oil change to tire rotation,or whatever it may be I had my windshield replaced and it needed to be calibrated Mike Santis explained the details of it which I did not know. I highly recommend More

Nora Cortez So happy that we stopped by Mercedes Benz of San Juan. The dealership staff was king and welcoming to us upon our arrival and our overall buying exper So happy that we stopped by Mercedes Benz of San Juan. The dealership staff was king and welcoming to us upon our arrival and our overall buying experience was excellent with salesman Joe Trevino. He pointed us to where we wanted to go and satisfied our needs as customers. I am the new proud owner of a GLC 300 which I absolutely love to drive. Thanks again Joe and the staff of Mercedes Benz of San Juan. More

Michael Chavez experience Over all it was very good very respectful very helpful and answered all of are questions put up with are kids that are a handful I will tell all my fr Over all it was very good very respectful very helpful and answered all of are questions put up with are kids that are a handful I will tell all my friends thank u More

Exceptional customer service! This was our first experience with a luxury vehicle and the customer service that Modesto Montemayor provided was exceptional. Modesto went above and This was our first experience with a luxury vehicle and the customer service that Modesto Montemayor provided was exceptional. Modesto went above and beyond in providing us with all the information we needed to purchase a vehicle that met our needs. Once again great job Mercedes Benz of San Juan!!! More

Smooth experience It was a smooth buying experience, not unlike me buying something from HEB (express). Roberto Ponce was very helpful and professional. Just keep an us It was a smooth buying experience, not unlike me buying something from HEB (express). Roberto Ponce was very helpful and professional. Just keep an usher upfront always. Thanks More

Mercedes Benz of San Juan has service above the rest This is my third Mercedes, second that I have purchased at Mercedes Benz of San Juan. From the moment that my husband and myself were met by our sales This is my third Mercedes, second that I have purchased at Mercedes Benz of San Juan. From the moment that my husband and myself were met by our salesman, Brandon Dahlman, I felt like a VIP customer. No other dealership has the courtesy and finesse that Mercedes Benz of San Juan has. My whole experience from beginning to end is always a wonderful one! More