Mercedes-Benz of Seattle

Incompetence in every aspect Incorrect diagnosis, complete lack of internal communication, incompetent service advisor, multiple missed commitments - my worst service experience 3 Incorrect diagnosis, complete lack of internal communication, incompetent service advisor, multiple missed commitments - my worst service experience 35 years. This July visit was fixing what they did wrong in May. Authorization for repair was given on Friday and was told the following Wednesday they were waiting for authorization for repair. Was told the vehicle had been test driven, was ready and all paperwork was complete. When arriving at the dealer, the vehicle was being test driven, they had no idea which employee was test driving it or when it would return, and the paperwork had not been started. I fired the service advisor. More

Recall work It did take a while to get the parts in for my recall (almost a year!), but once they had the parts, it was scheduled quickly and handled fast. Shuttl It did take a while to get the parts in for my recall (almost a year!), but once they had the parts, it was scheduled quickly and handled fast. Shuttle service is always great at this location as well. All the staff are very nice here. More

Always an easy, pleasant experience Every time I come in to have my car serviced it is always a pleasant experience. The process is easy, the employees are so nice to deal with, the buil Every time I come in to have my car serviced it is always a pleasant experience. The process is easy, the employees are so nice to deal with, the building is so clean and modern, and my car is always so clean when it is returned. Not to mention any problem I am having is fixed in a very timely manner and with the transportation options wether it be an Uber, Mercedes van, or a loaner car it is so convenient. More

Great experience Everyone at this dealership was amazing. They were helpful, informative, and easy to work with. After test driving my car, I was able to purchase/fina Everyone at this dealership was amazing. They were helpful, informative, and easy to work with. After test driving my car, I was able to purchase/finance car over the phone. They even drove my new car out to my house (which included a 2 hour ferry wait and another 1 1/2 hour drive). The salesman, Josiah, promptly followed up with all my phone calls/emails/questions. More

Everything went great The service department handled everything in excellent fashion and within the time frame that they estimated upon my arrival. Everyone was very courte The service department handled everything in excellent fashion and within the time frame that they estimated upon my arrival. Everyone was very courteous and focused on doing the best job possible. More

What happened to a fast and easy oil change ? The lady in the AM wasn’t very friendly and didn’t even attempt to get my name after i scheduled an appointment . I guess she was assuming I’d just sh The lady in the AM wasn’t very friendly and didn’t even attempt to get my name after i scheduled an appointment . I guess she was assuming I’d just show up for the 1 apt? Then once I got there and pulled into service the guy asked my name and said he couldn’t find it and I said I made the appointment this morning in which he replied well then it’s not on my list. Look buddy I’m not sure how you do things but don’t look at me like I’m ridiculous after telling you my name and appointment time and not having it on the list. I am not the one that is supposed to tell you why my name isn’t on the list. Then, after I specifically said to contact me, the daughter because my parents were in Alaska and didn’t have good service and I would be taking care of everything, they kept getting missed called for them. I saw the guy specifically write down my number after he asked who he is supposed to call about status and questions. Seemed very unorganized, and other than Brian our representative there, not one other person was friendly to me the entire time. Is this how they treat everyone? It was my third time taking it in for my parents and I always leave with this impression. More

Great people & Service Very High Level of Customers Service with detail explanation on Technology, Options and Capabilities of cars, Positive atmosphere and easy work with p Very High Level of Customers Service with detail explanation on Technology, Options and Capabilities of cars, Positive atmosphere and easy work with professional Sales and Financing employers, Good way to present Mercedes Product. More

Annual service under warranty Did a good job with a recall item (wire) and annual check. Had to replace an oil filter and had tot order the filter parts fro afar. Had alone C300 f Did a good job with a recall item (wire) and annual check. Had to replace an oil filter and had tot order the filter parts fro afar. Had alone C300 for the duration. Nice car! jb More

Sprinter Sales You can't find a friendlier and more knowledgeable sales staff in the NW when buying a Sprinter. They own and drive what they sell. You can't find a friendlier and more knowledgeable sales staff in the NW when buying a Sprinter. They own and drive what they sell. More

Excellent and Quick! I came in for a problem that I thought I had - turns out it was passenger error and was corrected immediately. The small recall replacement was done q I came in for a problem that I thought I had - turns out it was passenger error and was corrected immediately. The small recall replacement was done quicker than they estimated. Great service! More