Mercedes-Benz of Seattle

Very disappointing experience. Purchased a car in June 2021, was told that second key has been misplaced but they would order it and mail to us within 2 weeks..After not getting a key, about three months 2021, was told that second key has been misplaced but they would order it and mail to us within 2 weeks..After not getting a key, about three months later we started calling to ask about it. Transfer, after transfer into a cyber space..leaving messages for a manager ( over 10 msgs), them ( people that answer the main number), purposely hanging up on me...fast forward additional 2 months, still don't have a key!! They appear to be nice when you need to buy a car but once you get it.. the customer service is non existent..I'm very disappointed More

The service advisor listened to my concerns. Service advisor communicated solutions and expectations in a timely manner. advisor communicated solutions and expectations in a timely manner. More

Prompt customer service. Staff very pleasant made my visit comfortable. It was a pleasure working with Arbie visit comfortable. It was a pleasure working with Arbie More

Great service ,nice atmosphere , nice showroom nice people and friendly after all everything looks very good people and friendly after all everything looks very good More

Promised what I was told, on time, pleasent. Jason Whatmore went out of his to help. Whatmore went out of his to help. More

Mercedes of Seattle got my Sprinter in and out quickly. Great service when others couldn't get me in for months! Great service when others couldn't get me in for months! More

Service writer dropped the ball time after time on numerous issues and required my daily follow up and prodding to get everything done. Still took almost 3 weeks with vehicle at dealer. numerous issues and required my daily follow up and prodding to get everything done. Still took almost 3 weeks with vehicle at dealer. More

Competent, reliable and good value. Work completed in a timely manner. Easy to work with under demanding circumstances. timely manner. Easy to work with under demanding circumstances. More

Bill is an excellent adviser and very honest & trustworthy. I will continue to bring my Mercedes E350 there for service trustworthy. I will continue to bring my Mercedes E350 there for service More

We enjoyed the car buying experience working with Michael Zheng. He was very helpful. He was well prepared, and he had the cars ready for us to test drive when we arrived at the dealership. Thank you. Zheng. He was very helpful. He was well prepared, and he had the cars ready for us to test drive when we arrived at the dealership. Thank you. More