Mercedes-Benz of Seattle

Will Not Return Had. Recall item on my GLC 300 and it took 4 visits to figure it out, order parts. And to finally get the job done. I live on Bainbridge and therefore Had. Recall item on my GLC 300 and it took 4 visits to figure it out, order parts. And to finally get the job done. I live on Bainbridge and therefore had 8 ferry rides to fix what could easily have been 2 trips if they had their ducks in a row. Throughout I had terrible follow up. This place really needs to look at their customer service systemically. My cs rep was friendly but you call tell that they need to really focus on their systems and incentives. I had conversations with reps their saying they really needed to get good reviews. What kind of luxury car dealerships asks their customers for good reviews? How about good service and then the reviews will take care of themselves. At least they are using an independent survey group... kudos to them. I wrote a lengthy email to head of this branch and service manager and never heard a word in reply. I assume they are getting lots of feedback from their servers ce cutoners. Hope it will inform their business and service. I will be spending my dollars elsewhere. Sean M More

Outstanding My service advisor, Liz Davis, is fantastic. She is very knowledgable, efficient, and personable. As a customer she made me feel cared for and value My service advisor, Liz Davis, is fantastic. She is very knowledgable, efficient, and personable. As a customer she made me feel cared for and valued. Ms Davis and her exceptional service is the reason I will remain a loyal customer to this particular dealership and service department. Many thanks to Liz! More

I was treated with respect & importance Top rate service. Friendly & trustworthy. I would recommend Emi to a friend looking to buy a Mercedes. He is very knowledgeable about Mercedes & the Top rate service. Friendly & trustworthy. I would recommend Emi to a friend looking to buy a Mercedes. He is very knowledgeable about Mercedes & the most humble person. More

Car purchase Great sales and service team, would recommend to friends and family. The team stayed late to assist me and it is greatly appreciated. Thank you. Great sales and service team, would recommend to friends and family. The team stayed late to assist me and it is greatly appreciated. Thank you. More

You Guys Are Great!!!!! Mercedes Benz of Seattle has a dedicated and expert crew. I drive a fairly long distance, oftentimes in bad traffic, and I think, "maybe I should Mercedes Benz of Seattle has a dedicated and expert crew. I drive a fairly long distance, oftentimes in bad traffic, and I think, "maybe I should go to a closer MB Dealer". And then I ask myself, "what are you crazy?" MB of Seattle is worth the drive and the time. More

Impeccable customer service From start to finish the entire service team was customer focused and ready to help. Highly recommended for your Mercedes car service. Pickup and drop From start to finish the entire service team was customer focused and ready to help. Highly recommended for your Mercedes car service. Pickup and drop off service was awesome More

Trustworthy Advisor Bill is the best Service Advisor! I trust his advice and recommendations to keep my car running at its best. I will always prefer to work with Bill b Bill is the best Service Advisor! I trust his advice and recommendations to keep my car running at its best. I will always prefer to work with Bill because he is a true professional and knows these vehicles so well. He always provides the very best service! More

nice people at location very kind Feel like i could have got a better deal for my trade in but over all it was i like it overall. thank you, donald Feel like i could have got a better deal for my trade in but over all it was i like it overall. thank you, donald More

Very high level of knowledge and customer service We appreciate the high knowledge and customer service that is given to us. We have 4 sprinters in our company and we would never consider going to any We appreciate the high knowledge and customer service that is given to us. We have 4 sprinters in our company and we would never consider going to anyone but Seattle Mercedes the sales manager is the very best. More

Excellent Service My rating is based primarily on the quality service, prompt attention, and care that my service advisor, Samantha Mountha, provides. Samantha is very My rating is based primarily on the quality service, prompt attention, and care that my service advisor, Samantha Mountha, provides. Samantha is very responsive to any questions and provides honest explanations to any concerns I have. She truly exemplifies exceptional customer service! In addition, I appreciate the prompt attention and service provided by Charles Boba to assist me in getting checked in for my vehicle service. More