Mercedes-Benz of Seattle

Very disappointed in their customer service. Never return I've been taking my car to this location for the last 5 years and I will never come back. I received a discount code for $130 off my service which I I've been taking my car to this location for the last 5 years and I will never come back. I received a discount code for $130 off my service which I forgot to present at the time of service. I called less than 24hrs later requesting to apply the discount but the service manager refused to accommodate. Furthermore, the service agent never took the time to explain what was done on my car, although he was very quick to take my money. Extremely poor customer service. I will not return to this place. More

Good Experrience THE REVIEW IS BASED ON EXPERIENCE AS THE DEALERSHIP INTERACTS WITH YOU AND SEE HOW THEY CAN RESOVLE THE ISSUE WITH YOUR VEHICLE. WISH IT WAS COVERED THE REVIEW IS BASED ON EXPERIENCE AS THE DEALERSHIP INTERACTS WITH YOU AND SEE HOW THEY CAN RESOVLE THE ISSUE WITH YOUR VEHICLE. WISH IT WAS COVERED UNDER WARRANTY More

Service E The service department tried hard to accommodate a schedyle that works for me. So far they have been able to fit me in, in a few days’ notice and eve The service department tried hard to accommodate a schedyle that works for me. So far they have been able to fit me in, in a few days’ notice and even with cancellation and rescheduling. Stori sends me a text message updating me with the car and informing me of any additional work necessary, if applicable. Stori has always been a wonderful service associate to work with, always friendly and approachable but also professional. More

First Class I sopped in to purchase a new car, which I did. Emi was very helpful as was everyone I worked with. I wasn’t overly comfortable with the deal making p I sopped in to purchase a new car, which I did. Emi was very helpful as was everyone I worked with. I wasn’t overly comfortable with the deal making process and I feel the process could be improved considerably with less smoke and mirrors more education and forthrightness. I had to go home and build a spreadsheet to determine whether or not I’d gotten a good deal. I got an OK deal, not a great deal. The service, however, was and is impeccable. More

Key Fob malfunction I described the problem in an email to my service advisor. He suggested I bring in the car and both key fobs, at my convenience. I brought the car i I described the problem in an email to my service advisor. He suggested I bring in the car and both key fobs, at my convenience. I brought the car in the next morning. By that afternoon, the problem was resolved and I got my car (now clean) and two working key fobs. More

Reviewed All Options Michael was extremely helpful is getting me a great deal and working with my approval as a first time car buyer. He was enthusiastic, but very genuine Michael was extremely helpful is getting me a great deal and working with my approval as a first time car buyer. He was enthusiastic, but very genuine. I met with several team members and they were all very professional and respectful. In a stressful decision making process, I felt comforted with how Michael broke down the details in terms I could understand as I am a novice in the car buying world. More

Routine maintenance It didn't takes as long as expected which was great. Entire team was friendly and helpful. I appreciated that Charles ( the shuttle van driver) was It didn't takes as long as expected which was great. Entire team was friendly and helpful. I appreciated that Charles ( the shuttle van driver) was so accomodating and was able to pick me up a little sooner than we had agreed upon. More

Lease return Came in for service, lease return, and to talk about cpo inventory. Everyone was very helpful and professional. Service staff had great communication Came in for service, lease return, and to talk about cpo inventory. Everyone was very helpful and professional. Service staff had great communication and speed. John in sales was very helpful. It felt more like I was talking to a friend that knew a lot about mercedes, than a sales person. Mercedes service is definitely one of the benefits of ownership. More

Great service Very good service by the team at MB of Seattle. Went out of their way to meet our needs. Thank you for all your help! Very good service by the team at MB of Seattle. Went out of their way to meet our needs. Thank you for all your help! More

Recall installation This service was due to airbag grounding issue on steering column. MB of Seattle was very accomodating, performed my service quickly and were able to This service was due to airbag grounding issue on steering column. MB of Seattle was very accomodating, performed my service quickly and were able to schedule my appointment on short notice. More