Mercedes-Benz of Seattle

I ordered my car from Kathy Walton at Phil Smart and she I ordered my car from Kathy Walton at Phil Smart and she was always helpful throughout the process, she is a professional at what she does. The sales I ordered my car from Kathy Walton at Phil Smart and she was always helpful throughout the process, she is a professional at what she does. The sales experience was great, I made it through the process quickly and the finance piece was a breeze. The service department got me in quickly for a few of the extras I purchased. Best of all I really like the car! More

Best in all areas Been with them for over 25 years Best in all areas Been with them for over 25 years The family atmosphere is one of a kind I am looking to buy my 7 th car from them December. Best in all areas Been with them for over 25 years The family atmosphere is one of a kind I am looking to buy my 7 th car from them December. Mark Campbell More

Great experience. Every friendly staff and no pressure. The sales person guided me through the whole process and let me have a look on the car. Very enjoyable experience. The sales person guided me through the whole process and let me have a look on the car. Very enjoyable experience. More

Very, very poor customer service since dealership switched to new ownership. Dealership had ample opportunity to make a bad situation better but chose to use threats to coerce. Salesman was overly ea switched to new ownership. Dealership had ample opportunity to make a bad situation better but chose to use threats to coerce. Salesman was overly eager to close but ultimately jettisoned good customer sales principal to placate new owner. Completely abandoned his customer. Never in my life have I been so disappointed during a buying experience. Needless to say, I will never positively refer Mercedes-Benz of Seattle to anyone. I have taken up the issue with Mercedes-Benz, USA. I will most likely never own a Mercedes-Benz again. Personally, very sad for me since I dreamt of owning one since I was a child. I will be trading my Mercedes Benz in for another brand, who knows which, as soon as possible. Truly a horrible experience. I think you'll be seeing more and more negative reviews. I wish I had known before I went there. More

We've bought several cars through Phil Smart which is now Seattle Mercedes Benz and each experience is always top notch. Sergey as well as all the people that work for the dealership are great to do busines Seattle Mercedes Benz and each experience is always top notch. Sergey as well as all the people that work for the dealership are great to do business with. An excellent car buying experience. More

My Car buying experience at Phil Smart Mercedes was great! The salesman Sergey Makhanov was fantastic and I would highly recommend buying a car from him. The transaction went very smooth and was flawle great! The salesman Sergey Makhanov was fantastic and I would highly recommend buying a car from him. The transaction went very smooth and was flawless. I left a very happy customer and not to mention I love my new Mercedes! Thanks Sergey and Phil Smart Mercedes for changing the way I view buying a new car and for really putting effort into your customer service. It truly makes a difference! I will be buying another car from you in the future. More

From the first phone call I felt like I was not only a customer, but that I was someone that mattered. Phil Smart not only stands behind thier vehicles, they go out of thier way to do what it takes to mak customer, but that I was someone that mattered. Phil Smart not only stands behind thier vehicles, they go out of thier way to do what it takes to make you happy. It's like being a member of an exclusive club. Michael never pressured me or made me feel like I had to buy this vehicle. He knew it was the right one for me and let the car do the talking. Thank you Phil Smart. I will never buy a Mercedes from enyone else. More

Never got to the ordering process. I contacted the dealership to order/put a deposit on a 2012 AMG model still not yet in production. I had quite a bit of knowledge on this vehicle based on what I hav dealership to order/put a deposit on a 2012 AMG model still not yet in production. I had quite a bit of knowledge on this vehicle based on what I have read in several auto publications and via the MB German website, but was hoping to be provided information such as production date, as well as options, colors etc. I wasn't concerned with pricing, but one online review estimated the car to base price around $110,000, which I would be paying for with cash, no financing. Upon speaking to the internet manager, who I had left a message for and for some reason he never got, I immediately felt this dealership was not going to be able to help me. He was unconfident, not very friendly, and had no information about the car available. I understand they only have what they are given by corporate, but he knew nothing about the car and quoted me that it would cost around $200,000! I was fine with him not having knowledge about a production date or available options, but you would think that a sales manager would do a little bit of research once they received my email with my request...it's disconcerting that I had the specs and info. about this vehicle and that one of the managers had none, and to think you will hand a dealership a $5,000 deposit for a vehicle that they know absolutely nothing about. My biggest complaint is what happened after my initial telphone conversation. I was informed during the conversation that I would be required to submit a credit application even though I wouldn't be financing. I agreed to this. However, I received an email accompanying the credit application wanting copies of my driver's license and social security card, not to mention all of my personal financial information, previous addresses, employer etc. I have bought many many cars, and in fact my last purchase was a brand new Mercedes from a dealership in Boston. At no time in any car buying experience have I ever been asked to provide a dealership with financial records of any kind...and I have never financed a car, I have always bought them outright. I emailed the internet manager back asking him, mostly out of curiosity, why they needed this kind of information considering that this was going to be a cash deal. Three days later, and no reply to my email, no phone call, nothing. The lack of communication is inexcuseable to me, especially dealing with the amount of money that is at stake. One would think that a business, if nothing else, would be interested in making money. There are too many dealerships out there to deal with one that doesn't communicate with their potential customers, and bottom line is if I didn't have the funds to pay for the car the dealership would retain the $5,000 deposit, so why be concerned about making sure I have the money when you won't even be placing an order for several months anyhow? Just for some background, and in case the dealership does read this review, my family is VERY wealthy, and have owned several Mercedes-Benz models going back since the time they began importing them to the US. I myself have owned a model from nearly every luxury car manufacturer, and just took delivery of a 2011 Range Rover, and put an order on an as yet unrealeased Aston Martin, both cash deals. As a newcomer to the area from the East Coast, it's unfortunate that my first experience with a business in Seattle has gone this way, and hoping that this doesn't speak for my future car buying experiences here. More

We bought a GL350 Bluetec from Jimmy Davidson at Phil Smart in 2009. When we first met him, he searched the entire country to find us a car, but it was the end of the model year and there just weren't a Smart in 2009. When we first met him, he searched the entire country to find us a car, but it was the end of the model year and there just weren't any available. He is the best salesperson to work with - he works hard to find the vehicle you want with the features/colors/etc., that you want and doesn't pressure you settle for something the dealer has in stock. He has done an awesome job following up with us post-sale and always makes an effort to see us when we bring the vehicle into the dealership for service. If we were in the position to by another vehicle, we would not hesitate to call Jimmy, because he would find us the vehicle we want and get us a great deal in the process. If you live in the Puget Sound area and are thinking about a Mercedes Benz, Jimmy is your man! More

I have an ML with 297,000 miles on it and an E320 with 145,000 miles. Phil Smart has done all of the maintenance on the ML, and took on the E as a used car that hadn't received the TLC that the ML had rec 145,000 miles. Phil Smart has done all of the maintenance on the ML, and took on the E as a used car that hadn't received the TLC that the ML had received. Needless to say, I am extremely impressed with Phil Smart's service department. They've been very conscientious about cost, and always give me a realistic view of what I should, or shouldn't opt to fix. I've also found that they are very competitive, their prices are the same as smaller German mechanics, and their warranty is much better. I do want to call out Lisa and Les in the service department for saving us a couple of times when our cars had strange issues. They treat a car showing up on a tow truck exactly the same as one with an appointment. Their commitment to customer service, and general kindness is fantastic. I would also like to call out Kathy Walton in sales. She knows we need a new car, and yet she never pressures us, she simply lets us know when there are good opportunities. More