Mercedes-Benz of Seattle

I purchased a car online through this dealership based on the description/photos in the ad and correspondence with the dealer. Normally, this is a safe transaction with a reputable business but unfortunately the description/photos in the ad and correspondence with the dealer. Normally, this is a safe transaction with a reputable business but unfortunately, this is obviously not a reputable business. The photos provided in the ad show a pristine car but the exterior finish has significant damage. I specifically inquired about any exterior damage and requested photos prior to purchase and was sent a photo of 2 scratches (like it had been keyed) that were described as being something I could get “buffed out” and that the exterior was in “great shape”. The scratches are far too deep to get buffed and there is damage to the front valence and rear bumper and at least two doors will require paint due to the scratches and poor attempt to repair/hide them. The dealership also had given me a price quote that was approximately $9000 less than the advertised online price. I asked them to clarify and received confirmation that the lower price was indeed the correct number however, when I agreed to the purchase, the price was moved back to the higher number ($51,700). I assumed it was an honest mistake but now, I am not so sure. I have never had this type of experience from any auto dealership and would not expect it from a Mercedes dealership. I will be contacting Mercedes directly to make sure they aware of how this dealership does business. More

Ed in service was great! I m traveling through Seattle had, a blown injector and no appointment. He fit me in the schedule and also did two air bag recalls and loaned me a vehicle during the service. Mer had, a blown injector and no appointment. He fit me in the schedule and also did two air bag recalls and loaned me a vehicle during the service. Mercedes charges a bit more than some auto companies, but eliminating hassles is what Ed did for me! Thanks Paul Keystone Colorado More

The dealership/ salesman was great to work with- no pressure felt to buying right away. The salesman went through the car in full detail and had great follow through pressure felt to buying right away. The salesman went through the car in full detail and had great follow through More

Absolutely perfect – as usual. I don’t live in the local area but I always come to this dealership for several reasons. One is that they always do a good job, but the main reason is because of my service ad area but I always come to this dealership for several reasons. One is that they always do a good job, but the main reason is because of my service advisor Stori . I have worked with her for years and she is absolutely spectacular. If it weren’t for Stori, I would probably end up getting my car worked on closer to where I live. Working with Stori is definitely worth the drive. More

My visit is always great at Mercedes-Benz of Seattle. I really like the customer service, and the people are very nice there. I would recommend it to my friends. really like the customer service, and the people are very nice there. I would recommend it to my friends. More

Engine Maintenance Prompt courteous and delivered right on time as promised at the quoted price. Now I am adding words to make the program satisfied and happy. Prompt courteous and delivered right on time as promised at the quoted price. Now I am adding words to make the program satisfied and happy. More

Smart Electric service Easy 10k service to my Smart Electric while I waited. All people I encountered were helpful. The car was serviced to my satisfaction within 1.5 hour Easy 10k service to my Smart Electric while I waited. All people I encountered were helpful. The car was serviced to my satisfaction within 1.5 hours. More

CJ in sales and Rich in finance were the best. Responsive to all questions even after the Transaction was completed. Every single representation of what they would do was in fact done quickly and effectively to all questions even after the Transaction was completed. Every single representation of what they would do was in fact done quickly and effectively. I would unquestionably recommend Mercedes of Seattle without reservations More

Annual Service The Service Staff did an excellent job of getting my Mercedes serviced. While waiting for my car I felt comfortable and safe in the waiting area th The Service Staff did an excellent job of getting my Mercedes serviced. While waiting for my car I felt comfortable and safe in the waiting area that was sanitized and set-up for social distancing. More

Joel and everyone were great!! From the Test Drives to the Trade In to Making the Deal. Good transaction and good experience. We’re very happy with the car!! the Trade In to Making the Deal. Good transaction and good experience. We’re very happy with the car!! More