Mercedes-Benz of Seattle

We just bought our second vehicle from MB Seattle, and the process was smooth. They were very helpful, and gave us a fair value on our trade-in after minimal negotiations. We've had our original serviced the process was smooth. They were very helpful, and gave us a fair value on our trade-in after minimal negotiations. We've had our original serviced there (2019 CLA250) since purchase, and have appreciated their professional, courteous service. Prior to buying again, I compared their prices (knowing Seattle can be 'overpriced' compared to other places). I was surprised to see that MB Seattle prices were not only competitive, but often slightly better than other MB dealerships (looking at certified pre-owned inventory). No qualms about highly recommending this dealership for both purchase and service. More

Be wary of working with floor manager Lenny Lesser! - 6 PM test drive appointment, walked in and still waited about 30 mins for the car to be pulled out. This is on a Wednesday evening, not more tha - 6 PM test drive appointment, walked in and still waited about 30 mins for the car to be pulled out. This is on a Wednesday evening, not more than one other customer in store so I don't know what sales was up to. Had to wait flag someone down initially as well after standing in the store for 10 mins. - Asked to do a hard credit pull before doing a test drive. Car in question is a 2016 Porsche GT4 with 14k miles on it. I told Lenny I drove my $70k BMW M3 to the store. If it was a brand new G wagon or any other AMG I would understand the credit check requirement. Not on a 7 year old GT Porsche with 14k miles. Bottomline, I don't appreciate being profiled with the insinuation that I might not be able to afford the car. Most buyers looking for a GT Porsche are hard-core car guys and know what they want if everything checks out. I expect this kind of treatment at a buy here pay here lot, not from a well known reputed auto group like Swickard's. Oh fwiw, the store management received an email from Joe Swickard to address this and not a single peep from them. GM is sleeping at the wheel of this dealership so use your best judgement when working with them. More

Bought our car from this dealership and had a terrible experience. Their team is very salesy which is ok but after a point it is annoying. Sat here for hours - they kept negotiating and wasting our time. experience. Their team is very salesy which is ok but after a point it is annoying. Sat here for hours - they kept negotiating and wasting our time. Also do not trust them even after you have negotiated the final price. The slyly put in an extra $1000 on our bill without informing us. Luckily we caught it (much later) but if we would have trusted them then we would be paying an extra $1K for no reason after we clearly mentioned we did not need any extras. Stay away from this dealership. Over all experience was very poor for what should have been a really good experience buying our car. More

Spent 5 hours with a very young guy called Arrington. I wanted to be patient to help the guy who was clearly unexperienced. After 5 hours of test-driving, negotiating (and they also tested the Mercedes I I wanted to be patient to help the guy who was clearly unexperienced. After 5 hours of test-driving, negotiating (and they also tested the Mercedes I was leaving) he came to me and said “these are your keys, congratulations“. His boss came minutes later to say the car couldn’t be sold as it had just been sold to somebody in Oregon. Well - what a pity for that Oregon buyer as they are still taking his cars for test drives. Leave alone the waste of time, I can’t tell you how angry and disappointed this made me. I contacted MB USA and Germany HQ to share my experience and how nobody could help me in any way. More

Our sales person was nice,still waiting for management to return our calls regarding our purchase, also have some concerns about the truthfulness of statements made about vehicles condition by employees. return our calls regarding our purchase, also have some concerns about the truthfulness of statements made about vehicles condition by employees. Cannot recommend this dealership based on our experience purchasing a used vehicle More

I have been searching for a new to us car for a while and had spoken to this dealership a few times by email and phone. I went in yesterday not expecting to make a purchase but just do a test drive. The deal had spoken to this dealership a few times by email and phone. I went in yesterday not expecting to make a purchase but just do a test drive. The dealership itself is very clean in meat and they have a nice little Area to hang out and wait and get some free beverages which was a nice touch. I was not able to meet the sales person I had made the appointment with, but they put me with another salesman who was very nice. We did a nice long test drive and I really like the car , we had to negotiate for a while, which was par for the course and finally settled on some numbers we could both live with. The paperwork took quite a while to complete and a couple of times I was about read this say forget it and get in my car and go . But in the end it was about getting a new car and they delivered it freshly washed and a full tank of gas. More

Riki Smart was my sales woman. Rikki showed me exemplary customer service and made me feel like family from the second I called. There isn’t enough words to describe how please I a Rikki showed me exemplary customer service and made me feel like family from the second I called. There isn’t enough words to describe how please I am with her and the rest of the crew from Mercedes Benz of Seattle. I will definitely be back in a few years to upgrade. More