Mercedes-Benz of Seattle

Bill is the best Bill, my service advisor deserves double pay for the Proffessional work and service, thank you bill for all The good work and service you’ve provided Bill, my service advisor deserves double pay for the Proffessional work and service, thank you bill for all The good work and service you’ve provided me and my family for many years More

Excellent service as always! Thorough evaluation of the symptom I reported concerning a power steering leak. Service Advisor John Glover gave me helpful advice once again and was Thorough evaluation of the symptom I reported concerning a power steering leak. Service Advisor John Glover gave me helpful advice once again and was clearly not trying to foist an expensive, non-critical, procedure upon me. More

First time at your dealership/service center I am always uncomfortable going somewhere for the first time, but that feeling quickly dissipated when I got to your dealership. Everyone in every de I am always uncomfortable going somewhere for the first time, but that feeling quickly dissipated when I got to your dealership. Everyone in every department was so kind and friendly and really down to earth. I interacted with the front desk, the gift shop area staff and the service dept and every single person was kind and welcoming. My service adviser Brian was the best and made the first repair to my new car feel like I really pleasant day! More

ML350 BlueTec Redactant Heater Repair We had a check engine light that kept recurring even after being cleared numerous times. I arrived, slight late and Bill had me all set to go with a l We had a check engine light that kept recurring even after being cleared numerous times. I arrived, slight late and Bill had me all set to go with a loaner car. He kept me up to date with what was happening throughout the day and had everything set to go by 4pm. Couldn't have worked out better. Thanks Bill! More

super fast and efficient could not have been any faster! Bill ordered the part on Monday via phone call made an appointment for Wed. at 10 AM dropped car off and service was c could not have been any faster! Bill ordered the part on Monday via phone call made an appointment for Wed. at 10 AM dropped car off and service was complete by 12:30! Wow! Great job guys! More

Always great service We bring both of our cars in for service and everyone is always upbeat and the experience we have with your service team is great. We bring both of our cars in for service and everyone is always upbeat and the experience we have with your service team is great. More

Review 2018 work done quickly with no hassles, very pleased with service rep called with estimate and pride for the repair and repaired in a timely manner. work done quickly with no hassles, very pleased with service rep called with estimate and pride for the repair and repaired in a timely manner. More

Replaced a damaged seat belt Usual great and efficient service. But please note this is the last time I will be submitting a review because of your annoying (very nice word vs wha Usual great and efficient service. But please note this is the last time I will be submitting a review because of your annoying (very nice word vs what I was going to use) 25 word minimum. More

Airbag Recall service Mercedes-Benz of Seattle was easy and pleasant to work with on this - to finally get the Takata airbags replaced on my car after not being available f Mercedes-Benz of Seattle was easy and pleasant to work with on this - to finally get the Takata airbags replaced on my car after not being available for a couple of years! They even washed and cleaned my car out - at no charge. Thank you! More

Second time I've had issues First I want to say that Samantha, my advisor, has always been very professional and someone I can count on. I have nothing but good things to say abo First I want to say that Samantha, my advisor, has always been very professional and someone I can count on. I have nothing but good things to say about her! The issue that I've had is with the person who handles the loaner cars. A couple of months ago I went in and stood at the desk for at least a minute or two before he acknowledged me, he was staring at his computer. He is not very personable and doesn't match the customer service I have had with anyone else there. I specifically requested a sedan and was given a GLA250, the car was dirty and the tank was not full. I passed that off as a one-time thing but it happened again this last week. The car I was given had trash in it which I had to ask him to remove, there were scratches on the outside which he insisted was tape (it was not) and again the gas tank was not full. Since I am charged $6 per gallon if I don't return it with a full tank I had to take a photo of the gas meter so I was not charged when I brought it back. I normally don't write bad reviews but I feel like this particular person is the missing link in an otherwise great establishment. More