Mercedes-Benz of Seattle

Stori was awesome! The only reason why I'm not giving 5 stars is due to the rude courtesy driver. He was an older African/American man. He was not pleasant while he wa The only reason why I'm not giving 5 stars is due to the rude courtesy driver. He was an older African/American man. He was not pleasant while he was dropping me off in the morning, he started to drive when my door wasn't even shut, no greeting and not friendly. When he picked me up that afternoon he was even worse. My pick up time was scheduled for 4pm. He called me 3:45pm asking if Cherry St was right after Yesler, I told him it two blocks away. He argued that it wasn't, and just said fine and hung up. He then called me about 5mins later saying that he was outside. I told him that I would be out asap. He replied "yeah" and hung up. When I got in the car about 3:52pm the first thing he started to mumble that if off work at 4pm. And then started to talk about where Yesler street was, at that point I had not intention of speaking to him further. I said nothing. As we were arriving to the dealership, the driver got a call from a "friend" asking if his shift was over and etc etc. He stopped the car and i walked out. "Have a nice day" might have been appropriate. On the other hard, Stori who assisted me was FANTASTIC! She was very polite, friendly and informative. She provided the service that you would expect from a Mercedes service dept. Thank you Stori! I too am in a business where i manage a large group of people and know that it isn't easy to More

Easy and efficient I take my vehicle to MB of Seattle for regularly scheduled services and they are always fast, efficient, and pleasant. Will continue using their serv I take my vehicle to MB of Seattle for regularly scheduled services and they are always fast, efficient, and pleasant. Will continue using their services going forward without hesitation. More

Seamless. Fixed everything I asked for at below the estimated price. Finished when they said they would. Car now runs like dream. Fast, Friendly, Perfect, Fixed everything I asked for at below the estimated price. Finished when they said they would. Car now runs like dream. Fast, Friendly, Perfect, Knowledgeable service. More

Tire pressure issue While driving to work, all four tire pressure warning lights came on. I work near the dealership so I drove in. I was greeted immediately and quizzed While driving to work, all four tire pressure warning lights came on. I work near the dealership so I drove in. I was greeted immediately and quizzed about the problem. I was offered a cup of coffee while the car was taken to the shop. In less than ten minutes I was on my way, problem solved More

Honest and excellent service. I went for a service A and wanted to change some bulbs that were out on my E350. I only drive about 4000 miles/year. Liz did not overall upcoming main I went for a service A and wanted to change some bulbs that were out on my E350. I only drive about 4000 miles/year. Liz did not overall upcoming maintenance as it could wait. Dealership provided drop off and pickup service as well. More

Excellent staff and great service experience Mercedes of Seattle staff is great in customer service, from getting an appointment that works for your schedule, if applicable booking a loaner if jo Mercedes of Seattle staff is great in customer service, from getting an appointment that works for your schedule, if applicable booking a loaner if job needs longer work is very easy. My service advisor Brian is awesome, very timely follow-ups on status or repair/service. And gives genuine advice on what may or may not need a change as part of given service. More

Great experience It was a great experience. Michael was professional and helpful. We settled on a price within a hour or so. All the other services are great as well. It was a great experience. Michael was professional and helpful. We settled on a price within a hour or so. All the other services are great as well. More

Purchase i Recently purchased 2 vehicles from Anetha at Mercedes of Seattle and her expertise and customer service is impeccable. We have bought numerous vehic i Recently purchased 2 vehicles from Anetha at Mercedes of Seattle and her expertise and customer service is impeccable. We have bought numerous vehicles from the Seattle store and would recommend to anyone to go there and use Anetha. More

Service on transmission mount I trust this dealership and the workers who provide service on my vehicle. I’ve been going to this dealer when it was Phil Smart’s. John Glover is ver I trust this dealership and the workers who provide service on my vehicle. I’ve been going to this dealer when it was Phil Smart’s. John Glover is very friendly and conscientious. He has been my technician for many years and I appreciate his professionalism. He is easy to talk to and very knowledgeable of his job. He takes extra time to explain what is being done on my vehicle. More

Repair, complex issue Service tech, Brian Nelson, excellent again! Brian listens, communicates between mechanic /customer. Loaner interior not detailed, last customer's pa Service tech, Brian Nelson, excellent again! Brian listens, communicates between mechanic /customer. Loaner interior not detailed, last customer's paperwork left behind with personal info. More