Mercedes-Benz of Seattle

Great customer service I had an appointment to get a recall done on my Smart car and John was so helpful. I asked them to see if they could find the cause of a rattle as wel I had an appointment to get a recall done on my Smart car and John was so helpful. I asked them to see if they could find the cause of a rattle as well and he called with two evident issues that they were able to squeeze in to prevent me having to come back. I appreciated it since I live 5 hours away! More

Service Recall work was completed the day I brought it in, and the vehicle had been washed when returned to me. I was pleased with what was done. Recall work was completed the day I brought it in, and the vehicle had been washed when returned to me. I was pleased with what was done. More

Meh, which is much less than Iexpect from MB When I checked in, I was waiting for Liz, who had someone in front of her who had an issue and another car that had keys missing (I think, some issue) When I checked in, I was waiting for Liz, who had someone in front of her who had an issue and another car that had keys missing (I think, some issue). There were several other people who certainly appeared to have the same job as Liz, but no one even looked up or acknowledged me, let alone said "Oh, Liz is busy, can I help you?" Seriously, is everyone there //so// specialized? The morning of my appointment, I got 1 email and 2 texts saying m,y appointment had been 'updated', but the time and date were exactly the same. So (1) confusion and (2) overkill on the notifications. Liz said the scheduling system doesn't talk to something else, but (a) it should know the difference between 'confirmation' and 'updated' and (b) //three// messages? two to the same phone? I told Liz my phone lives in the car, so don't bother texting me when the car is ready. I actually had to argue with her to get my cell phone number removed from my information. I could have (maybe should have) lied and said I no longer had it, but seriously, if a customer says don't text my cell phone, it shouldn't be a discussion, let alone a refusal that has to be overcome. Something happened to your customer service about the time your moved from Southcenter to your current place. Or maybe it's my imagination and your staff were always difficult. But really, MB has a reputation, and my last 3 experiences with you have trashed that reputation. Oh, also maybe put a little description on the key tag for people who are waiting, clothing, hair color, glasses - doesn't have to be sexist or racist. One of your people came up to me because he was looking for another asian. Bad form. More

Good experience All around fairly good experience. I wish there was more communication with regard to the location and timing of the delivery but that’s minor. Everyt All around fairly good experience. I wish there was more communication with regard to the location and timing of the delivery but that’s minor. Everything else was good. More

Warranty Work The car was brought in for warranty recall repairs. The work was quick, accurate and completely hassle-free. I would recommend this service department The car was brought in for warranty recall repairs. The work was quick, accurate and completely hassle-free. I would recommend this service department to everyone. More

FAST, CURTEOUS, AND EFFICIENT! As always, Mercedes-Benz of Seattle got me in, serviced and out in no time at all. They are very respectful of the fact that I travel down from Anacor As always, Mercedes-Benz of Seattle got me in, serviced and out in no time at all. They are very respectful of the fact that I travel down from Anacortes for service...although I SEE all their customers receiving the same care and consideration as I wait for my service. THANK YOU MERCEDES-BENZ OF SEATTLE! (Liz YOU are the Bomb!) More

Helpful, courteous, and excellent service Extremely helpful in insuring a "loaner" was available due to distance and personal situation and work was excellent as always. Have tried alternative Extremely helpful in insuring a "loaner" was available due to distance and personal situation and work was excellent as always. Have tried alternatives but always return as others don't measure. More

smart car recall well done My wife's smart car recall was scheduled in a timely fashion. The job was done quickly. The car was clean as new when I got it back. All the servic My wife's smart car recall was scheduled in a timely fashion. The job was done quickly. The car was clean as new when I got it back. All the service folks I dealt with were very professional More

Recall Experience The dealership service department is always friendly and efficient. My car is serviced and returned to me in a minimum amount of time. Great dealersh The dealership service department is always friendly and efficient. My car is serviced and returned to me in a minimum amount of time. Great dealership More

An Awesome Experience This purchase was my sixth Mercedes since 2008. George Keys, went above and beyond to make this experience exceed my expectations and he now holds th This purchase was my sixth Mercedes since 2008. George Keys, went above and beyond to make this experience exceed my expectations and he now holds the record, in my book for quick and efficient service. All I can say is "awesome experience". More