Mercedes-Benz of Seattle

I had no choice I have a 2004 Mercedes SLK320 that is in a good shape, and I use it only in summer. I usually service it in a small garage that is quick, reliable and I have a 2004 Mercedes SLK320 that is in a good shape, and I use it only in summer. I usually service it in a small garage that is quick, reliable and inexpensive. But this time it was an ant-theft system, and because the MB does not share their codes with others, I had to go to a certified dealership. The staff member Stori that took care of me was very nice and approachable, she answered all my questions. Regretfully the answers were not that satisfying. Can we disable the immobilizer? - No Are the parts that we need here? - No, we need to wait for them. The repair was very expensive (which was expected), and it exceeded my expectations about 30% (which is nobody to blame). The car was washed when I received it which was nice, but it was full of trash inside which was really surprising - plastic wrap, pieces of paper wrap, lose screws. Even the floor may was unlocked and not locked back. That did not stand for the expected level. I will not recommend this place mostly because of the price, but garbage inside the car was really shocking. Once again, Stori Haug was really nice. More

Brian Nelson delivers superior service Brian Nelson has been my service adviser for several years. He is always prompt in returning my calls, schedules a loaner car for me (as I live almos Brian Nelson has been my service adviser for several years. He is always prompt in returning my calls, schedules a loaner car for me (as I live almost two hours away- which itself is a testament to my satisfaction with him and Mercedes Benz of Seattle), and coordinates with the shop foreman to deliver the service I need. I will continue to do business with MB Seattle and refer my friends there as well. More

Excellent Service! Samantha provided great customer service. I received text updates while work was being done throughout the day. She was able to answer a number of a Samantha provided great customer service. I received text updates while work was being done throughout the day. She was able to answer a number of additional questions I had on maintaining my car as well. More

Mercedes Benz of Seattle is awesome! From start to finish, the service at Mercedes Benz Seattle is top notch. Everyone is so friendly and tries to make your experience seamless and easy! From start to finish, the service at Mercedes Benz Seattle is top notch. Everyone is so friendly and tries to make your experience seamless and easy! More

Great speedy service! Love the very convenient shuttle back and forth to service center. Clean and vacuumed car bonus is awesome. Great customer service and turnaround ti Love the very convenient shuttle back and forth to service center. Clean and vacuumed car bonus is awesome. Great customer service and turnaround time. Always a pleasure to visit. More

Great It was easy to schedule a service appointment,. All of the work was done on time and under the estimate! Liz is a great service advisor. It was easy to schedule a service appointment,. All of the work was done on time and under the estimate! Liz is a great service advisor. More

Like being helped by friends The service and knowledge of staff here is just great. Always a pleasant experience every time I come here. Samantha in service is very helpful and The service and knowledge of staff here is just great. Always a pleasant experience every time I come here. Samantha in service is very helpful and great to work with, More

Customer Service Mercedes-Benz of Seattle resolved a service problem for me, that could have very easily become a very costly project. They have answered every questi Mercedes-Benz of Seattle resolved a service problem for me, that could have very easily become a very costly project. They have answered every question that I have asked them regarding the operation and performance of this vehicle quickly and professionally. I would not hesitate to recommend them to anyone. More

Auxilliary Battery Malfunction Mercedes offered an out-of-warranty free replacement for a defective auxiliary battery. Second fried aux b battery in three years. Happy at the conc Mercedes offered an out-of-warranty free replacement for a defective auxiliary battery. Second fried aux b battery in three years. Happy at the concession. More

Service advisor appeared too busy to give undivided attentio Was unable to provide personal attention, too busy late in completing the service had to wait a half-hour, they couldn't locate the key for the car. Was unable to provide personal attention, too busy late in completing the service had to wait a half-hour, they couldn't locate the key for the car. Considering returning to Bellevue Mercedes for future service work. More