Mercedes-Benz of Seattle

Usually a Great Experience, But This Time Not So Great I have had my Smart Car for 5 years, bought it at this dealership and have taken it only here for service. This time I had a "check engine" light come I have had my Smart Car for 5 years, bought it at this dealership and have taken it only here for service. This time I had a "check engine" light come on just a few days before my annual service. When I arrived, we talked about the annual service and the cost for that. We also talked about "running the diagnostic for the check engine light." The person helping asked if I had recently filled my tank with gas. I had, and she suggested that maybe it was because the gas cap was loose and that was why the check engine light came on. I said I could run out and screw my gas cap back on to see if that was actually the problem. When I told her I'd filled the tank 3 days ago, she said not to bother because it would only cause the engine light to come on within an hour of getting gas. So, she discouraged me from checking the cap. The cost to run the check engine light diagnostic was $165. At the end of my service, she said it actually was an issue with the gas cap. I feel cheated by this charge, because we had a conversation about the gas cap and the woman from service helping me discouraged me from checking it. It's a very expensive charge for such a minor issue, especially because we actually discussed it before hand. More

Mercedes Benz of Seattle is the best. Highly recommended. I have leased and purchased cars with MB of Seattle and highly recommend them for their excellent service, expertise and overall friendly attitude. Th I have leased and purchased cars with MB of Seattle and highly recommend them for their excellent service, expertise and overall friendly attitude. They are a joy to work with, and I can't imagine buying a car anywhere else. More

Service for sprinter Excellent service and advice and forecast for the future. I delivered our Sprinter, my request was understood, we spoke about the problem and I was i Excellent service and advice and forecast for the future. I delivered our Sprinter, my request was understood, we spoke about the problem and I was informed about future maintenance. More

Friendly, and prompt I was helped by Bill Bellecourt, he is always very friendly, willing to explain parts and service. Feel like he is looking out me. He does a good job I was helped by Bill Bellecourt, he is always very friendly, willing to explain parts and service. Feel like he is looking out me. He does a good job of recommending things for my GLK without going overboard. More

Experience was great, as usual My experience with the service advisor, Bill Bellecourt, and his tecnicians has been excellent for the past 5 or more years. I have been a regular cus My experience with the service advisor, Bill Bellecourt, and his tecnicians has been excellent for the past 5 or more years. I have been a regular customer for 24 years and have alwys been very happy. More

Overnight Stay My engine light came on just before a road trip of about two hours. I called and was told that as long as the light was yellow, I'd be OK. I made an My engine light came on just before a road trip of about two hours. I called and was told that as long as the light was yellow, I'd be OK. I made an appointment for the next day. I made it to my destination and back - but on the way back, just pulled into the dealership and left my car. I got a ride home (Charles is the best) and got a call the next morning to tell me my car was ready. Was picked up (Charles again) and delivered to my sparkling fixed car. Everyone at MB of Seattle is outstanding. More

Outstanding customer service Sam created an exceptional customer service experience for me. I recently relocated to Seattle a few months ago. The best part of owning a Mercedes-Be Sam created an exceptional customer service experience for me. I recently relocated to Seattle a few months ago. The best part of owning a Mercedes-Benz is no matter where you live; each dealership provides their clientele with first-class service. Thank you. More

Vehicle recall The friendly service staff at Mercedes of Seattle took care of my recall issue professionally and timely.I would recommend this service department to The friendly service staff at Mercedes of Seattle took care of my recall issue professionally and timely.I would recommend this service department to anyone needing repairs or service for a Mercedes. More

Great experience In & out in less than 2 hours (no trade/cash deal). Michael was very accommodating & had the vehicle ready for us when we arrived. Paperwork was draf In & out in less than 2 hours (no trade/cash deal). Michael was very accommodating & had the vehicle ready for us when we arrived. Paperwork was drafted quickly with everything thoroughly explained. Effortless transaction! Thank you! More

Love Mercedes of Seattle! As always Stori is the best rep and service was quick and professional. I would highly recommend Mercedes of Seattle for any all your service needs. As always Stori is the best rep and service was quick and professional. I would highly recommend Mercedes of Seattle for any all your service needs. More