Mercedes-Benz of Shrewsbury

VIP Service from Anjula Amarasinghe My husband and I were waiting for our Mercedes to be serviced when a nice young gentleman approached us and offered us some coffee. We happily accepte My husband and I were waiting for our Mercedes to be serviced when a nice young gentleman approached us and offered us some coffee. We happily accepted and started engaging in conversation with this young lad only to find out that his father received his Ph D from the same school as my husband . We were instant friends. Anjula then showed us a newer version of our Mercedes, and we ended up trading it in . We drove home that day in our brand new Mercedes. Our adult children were shocked but happy for us. We are sending our adult children in to meet Anjula too as they all own Mercedes. Thank you again, Anjula. We love you and want to adopt you! More

VIP Account Manager: Anjula Amarasinghe Great team. Able to close the deal within couple of hours. Anjula assisted me to select the car and explains the benefits and advantages of Mercedes Great team. Able to close the deal within couple of hours. Anjula assisted me to select the car and explains the benefits and advantages of Mercedes ownership. Also Tim was very helpful. Friendly environment, no pressure. More

Love VIP Service By VIP Account Manager Long life Lexus Customer became a Now Mercedes-Benz Customer.... 2018 GLE AMG 43 I bought from Anjula Amarasinghe and Love the car and Service He prov Long life Lexus Customer became a Now Mercedes-Benz Customer.... 2018 GLE AMG 43 I bought from Anjula Amarasinghe and Love the car and Service He proved me and Thank you ... More

Our VIP Account Manager Anjula Amarasinghe Anjula was great! I am fairly new Mercedes owner having just purchased my second one today. Anjula and all the people at Mercedes-Benz of Shrewsbury a Anjula was great! I am fairly new Mercedes owner having just purchased my second one today. Anjula and all the people at Mercedes-Benz of Shrewsbury are a pleasure to deal with. My previous experience with service and the staff plus their reputation was the reason I looked there for my new vehicle. More

Service is Great. Dustin and Lance awesome I have been taking my cars here in the summer and get excellent service. The same quality that I get in Palm Beach Florida. The Wagner family trea I have been taking my cars here in the summer and get excellent service. The same quality that I get in Palm Beach Florida. The Wagner family treats us like family at both MB and BMW where I first met Lance the Service Manager. Dustin is truthful and caring and knows my needs. More

Very Poor Service by Mercedez Shrewsbury non professional, non cooperative, rude, no customer service Just care about charging money and no frienfliness. I am disappointed overall with Merce non professional, non cooperative, rude, no customer service Just care about charging money and no frienfliness. I am disappointed overall with Mercedez Benz Sevice department. More

Skip's Hvac I purchased a new Sprinter Van for my business a while ago with Joe Casey as my Salesman! It was a very good experience from the beginning to the I purchased a new Sprinter Van for my business a while ago with Joe Casey as my Salesman! It was a very good experience from the beginning to the end! A few weeks ago I had some problem with the back camera and called Joe. He stepped up and made sure that my problem was solved right away without me losing time on the job. I would recommend that anyone who needs a van for work go see Joe. He was great and will not forget you! More

Mike Lemming review Mike was courteous, helpful and knowledgeable about the car. He really went above and beyond for us. Would definitely do business here again. Lloyd an Mike was courteous, helpful and knowledgeable about the car. He really went above and beyond for us. Would definitely do business here again. Lloyd and Louise Johnson More

Worst customer service stay away from BEN BOOMER Let's just say if you want to be belittled, talked down to and treated like a child go and see BEN BOOMER. Very UNPROFESSIONAL the worst experience wi Let's just say if you want to be belittled, talked down to and treated like a child go and see BEN BOOMER. Very UNPROFESSIONAL the worst experience with a sales associate. I just purchased a Mercedes Benz C300 $40,000 +and I am wishing I spent my money elsewhere. I am satisfied with the vehicle, but my experience with Ben BOOMER was horrible I asked Ben to explain some numbers and he exploded stating "I'm DONE with you, I came In on my day off, I don't have time to explain things to you." PLEASE if you want to be treated with respect don't go to Ben Boomer. Ben needs a course in customer service. Don't spend your money here.... do your self a favor and drive down the street to Foley Motor Sports where they give great customer service. More

Stay Away "Last Warning" Bought a new 2015 C400 at this dealer. It was great. Love the car no issue utill went through three set of tires within a year and half. I purchase Bought a new 2015 C400 at this dealer. It was great. Love the car no issue utill went through three set of tires within a year and half. I purchased two set of tire within 7 mounts. I also paid for alignment each times. I'm currently driving on the third set of tires that I just put it on in May. I notice the tire not worn evenly. The outside is bald and the inside look fine. I called the Shewbury Mercedes Benz Service to discuss about it. They agreed to take a look and comeback and said. Oh yeah! definitely your alignment off and fix it for free of charge.. Duhh.!,, I know that, but how and why? Last time I got new tires and paid for alignment now my car out of alignment within 6 month? So, they fix the alignment this time. Did they? I don't know. All I know because they did not do good job now I have to buy another set of tire which is four now. Ya all know costly every time these Mercedes need service, but not the point. The point is how the xxxx I went through four set of tires since I own the car in June 2015? Let start with sell departments. They was supper nice with us. Got a bunch of service. Includes two drive axel under warranty that broke. Rattle noise from the engine that they could not fix. They told me there is rattle snake live inside the engine. Jk! They could not tell me what it is. It so anoiring. Three of door led is dead. Ask for map update three time. Never got done. Now went through tires issue. I think the car is great, but it having issue. It need someone really know how to fix these issue. That why I paid high price for service. Not like an Toyota. This dealer nothing but give me a excuse and not give me correct answer. Not not tell people stop buy car here especially MERCEDES. Buy car here go somewhere else to service the car. They will screw up you car even more. One more thing. My wife affair to call up these people. I love to call them to scream their ear up. I asked my wife why you so affair to call them? She said they not very nice. That's a true. I think my wife feel not welcome and not being honest. So, it your choice to make not my. Just stay out of this service department. Go somewhere else, but if you do just keep one thing in mind. Those people in that service department need to paid their bill too. You the one will help them paid for it. My experience with this dealer is done. Now I drive my xxx to Norwood every time I need service. Good Luck people hope you still love your Benz, because I still do. Peace More