Lance Mitchell

This has been such a bad experience with Wagner Motors. From the auto body shop to the overall service of the car dealership. From The Body Shop not being honest with what needed to be done and the time fr From the auto body shop to the overall service of the car dealership. From The Body Shop not being honest with what needed to be done and the time frame that the car would be ready. To the dealership not disclosing that the car had 2 accident claims on it. I have since traded in the car and I have been waiting seven weeks for a refund of my extended warranty and when I contacted the warranty company myself, the contract was still active. . The car was lovely except it needed to be babied and I had asked that question prior to purchasing and was told no. It just seems that customer service was a really bad issue for me with this dealership and for being a Mercedes dealer it was not worth the time and money to have the experience of owning a Mercedes. More

Helpful 3

Report | Print

THIS is the place to purchase your vehicle! One word describes this dealership... WONDERFUL!! We have bought many vehicles from this dealership. Arthur Gordon, our salesman, is outstanding. Fro One word describes this dealership... WONDERFUL!! We have bought many vehicles from this dealership. Arthur Gordon, our salesman, is outstanding. From the very start, he has been beyond professional, helpful, honest, and very patient. Arthur never hesitated to go the extra mile in order to accommodate us. I could go on and on, but just saying that he is a great example of the type of salesperson anyone would want, really says it all! More

Helpful 0

Report | Print

Thank you everyone of helping me. They were very informative helpful polite. And happy to help me. Arthur is very nice. I am very grateful to him for helping me to solve a big problem They were very informative helpful polite. And happy to help me. Arthur is very nice. I am very grateful to him for helping me to solve a big problem about my insurance claim . Although the new second-hand car has some disadvantages , it is generally acceptable. More

Helpful 0

Report | Print

Great Salesperson and staff It was a great experience dealing with Mercedes Benz of Shrewsbury, more so my sales person Andrzej who took the time offering road tests etc.helping It was a great experience dealing with Mercedes Benz of Shrewsbury, more so my sales person Andrzej who took the time offering road tests etc.helping me finalize the choice of vehicle that suited me best. The finance team Tonia and Paul made the closing simple and swift and provided additional options for my vehicle. I was also introduced to the very courteous service team, Rebecca handling my call needs and Ryan who assured me that anything I needed would be taken care of promptly. This is the second new Mercedes Benz purchased by my family in the last two years and they really rolled out the red carpet for me, it was great to be treated so well. More

Helpful 0

Report | Print

Excellent services! Recently bought my first Mercedes and I was very nervous. As soon as my husband and I met Artie our concerns were all answered and more. Can not say Recently bought my first Mercedes and I was very nervous. As soon as my husband and I met Artie our concerns were all answered and more. Can not say enough about the entire staff to saleman, managers, finance, and service Dept. This has been the best experience we’ve had. Top notch service and genuinely caring people. Thank you all for our amazing experience! More

Helpful 0

Report | Print

Great Servcie We had a major warranty issue and Dustin managed the entire process l. Excellent communication and just a great friendly chap. Also, the Service Manag We had a major warranty issue and Dustin managed the entire process l. Excellent communication and just a great friendly chap. Also, the Service Manager, Lance was involved, again, just a great experience. Been serving my cars there for 9 years and will keep doing so in the future. More

Helpful 0

Report | Print