Mercedes-Benz of Silver Spring

My experience at this dealership 8+ years ago was very poor, so I bought Lexus cars during those years. My recent experience was not just surprising, it was exceptional. From the initial on-line contact poor, so I bought Lexus cars during those years. My recent experience was not just surprising, it was exceptional. From the initial on-line contact with their eCommerce Manager (Pedro Delgado), Keith Nichols (Sales Manager) and the GM Kevin....my new experience was just outstanding. Everyone was cordial, very knowledgeable of their products, and price discussions were open and comfortable (that was new). My overall experience was excellent. My new purchase I'm excited about and look forward to dealing with this team for years to come. More

I like to go in a dealership without asking for a salesman. Jonathan came to help us so quickly before we even realized anyone noticed us and managed to provide us all information without having to salesman. Jonathan came to help us so quickly before we even realized anyone noticed us and managed to provide us all information without having to ask for it. He presented our options, worked with our target and gave us time to think through without pressure. JONATHAN's the BEST!!! Same goes with the manager, Keith, who came and dealt with us without being ntimidating. Awesome! Hamed helped us through financing without a lot of stress. Loved that! Overall, our experience was fast, painless & the BEST ever!!! More

This is definitely the worst dealership to go for service. They scheduled to pick up my car at my office at 8:30a.m and promised to call at least 30 minutes earlier. Of course, they never called and service. They scheduled to pick up my car at my office at 8:30a.m and promised to call at least 30 minutes earlier. Of course, they never called and when the time came, nobody showed up either. I called the main line and was told that no pickup was scheduled and they would never offer a pickup for a car not bought from the dealer and they would never offer a pick up at a specific time. So it seems to me that the person I was making the appointment with was not even a person should be working there. Is this WERID? How can I trust a dealership when one person told you one thing and the next person told you that he is totally wrong? I flee as fast as I can More

The only problem my wife and I had with the dealership was that they were so friendly, we felt we had to do business with them. Johnathan Logue was very straightforward and honest. He really got the veh was that they were so friendly, we felt we had to do business with them. Johnathan Logue was very straightforward and honest. He really got the vehicle ready and programmed everything for us. Everyone at the dealership--Jonathan, Steve Gluck, Tony,Hosje, etc. are all good. This is the fourth Mercedes I have bought from them, and will continue to do business with them in the future. More

I can strongly recommend both Mercedes Benz of Silver Spring and sales professional Jonathan Logue. I've just purchased my second vehicle from MB-SS and Jonathan, and I can honestly say that I've never Spring and sales professional Jonathan Logue. I've just purchased my second vehicle from MB-SS and Jonathan, and I can honestly say that I've never had a better sales experience with any product. Everyone made it very easy to decide on my purchase, pricing conversations were a non issue, and the customer service couldn't be any better. Everyone involved from Sales and Finance were professional, friendly, courteous, and efficient. And when there was a minor change needed to my purchase paperwork, someone drove to my home to deliver the updated papers for my signature - how much easier can buying a car get? Best vehicle purchase experience ever, and maybe the best one possible, for the best car on the market. More

I would definitely recommend Mercedes Benz of Silver Spring to anyone looking to purchase a car. I didn't quite intend on purchasing a car, i was moreso looking at the time. I called the dealership to o Spring to anyone looking to purchase a car. I didn't quite intend on purchasing a car, i was moreso looking at the time. I called the dealership to obtain pricing information and happened to be transferred to Johnathan. He was very friendly and helpful, which resulted in me coming into the dealership that same evening. The rest is history, I ended up purchasing a car a few days later and sold my truck to Carmax. Johnathan went above and beyond where he picked me up from Carmax after my car was sold so I could drive my car home. He was very patient, flexible and a true example of what 'customer service' means. I would definitely buy from Mercedes Benz of Silver Spring again because of the excellent service I received. More

I just recently puchased a car from this dealer. I found that the salesman, Ray Goodarzi, provided an outstanding customer service. He is very knowledgeable about the pricing. Additionally his expertise i that the salesman, Ray Goodarzi, provided an outstanding customer service. He is very knowledgeable about the pricing. Additionally his expertise in mechanic is outstanding. Additionally, Celestin Lovence assisted Ray in providing dual outstanding customer service. Both of them are very customer oriented. More

Celestine is the consummate professional. He is incredibly knowledgeable about the Mercedes product and a wonderfully gracious salesman. The dealership itself is beautiful and wholly oriented towar incredibly knowledgeable about the Mercedes product and a wonderfully gracious salesman. The dealership itself is beautiful and wholly oriented toward the customer. Great experience! More

I accidently omitted these two gentlemen when I did my previous rating. Darryl is the repair manager and Keith is the sales manager. As stated before, my overall experience was second to none. I've pur previous rating. Darryl is the repair manager and Keith is the sales manager. As stated before, my overall experience was second to none. I've purchased five cars in my lifetime and there is only one other dealership, who I can honestly say was a great place to purchase a car. Mercedes Benz of SS cares about their customers. With the economy like it is today, the number one thing we are looking for is a good sales experience coupled with great, excellent, supurb customer service. I feel this was demonstrated by Mercedes Benz of SS. Would I purchase another car there? Absolutely!!! More

I was amazed that Kesh Harun responded to my email specifications for a C300 within 15 minutes and after calling for additional information provided me with a detailed quote for the car I wanted. When specifications for a C300 within 15 minutes and after calling for additional information provided me with a detailed quote for the car I wanted. When I took my old mercedes in to get a trade-in quote, Keith Nichols, the sales manager made me a trade-in offer which was $3000 higher than another dealer. I appreciated not being pressured into making my decision on the spot and having the car held for me without a deposit until the next day. Thanks to Kesh, Keith, and Steve Gluck, the general sales manager for making the entire transaction so pleasant and professional. More