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Mercedes-Benz of Silver Spring
4.9
780 Lifetime Reviews
3301 Briggs Chaney Rd., Silver Spring, Maryland 20904 DirectionsSales: (866) 461-9170
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
781 Reviews of Mercedes-Benz of Silver Spring
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October 22, 2019
"O'Riley Moonasingh my Service Advisor"
- Amity PopeI am always pleased to come to this specific dealership b/c of the service and care I receive from O'Riley. He is knowledgeable, patient, caring and very professional. When I have a question, he listens attentively to my needs and presents suitable options and solutions that work for me. People ask why do I drive 20+ miles away when I can get service less than 5 miles from home; my response is - I come here b/c O' Riley's customer service and advisement is priceless and I travel to be treated with care.
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Helpful October 20, 2019
"100 Stars!! Trusted Service Advisor"
- cjjacIf I could give Elio Ayala in service 100 stars, I would! The EXCELLENT customer service Elio provided me was amazing! He went above and beyond to explain to me what was wrong with my car and why it needed to be fixed. He doesn’t play games with you nor tries to drain your wallet. He really cares about his clients and that’s why I will always go see Elio Ayala when I need work done on my car. Thank you!
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October 18, 2019
"Beyond expectations"
- ashley7805OMG! where do I start? when I came to the dealership I did not know that I would be walking out with exactly what I wanted plus working with Charlie and Dorit they got me a APR less than what my original credit union gave me I am beyond ecstatic of my purchase and I would highly recommend Charlie and Dorit when shopping for your new Mercedes
Read MoreOctober 15, 2019
"Excellent experience. "
- GoodTennisI created an online appointment to check my breaks because the disk pad indicator light was on. The service advisor was very professional and greeted me with a smile. The work was completed in a timely manner and my car was washed before delivered. A very good start of the day.
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October 15, 2019
"Looking for a car? Chevist Mitchell is your guy!"
- Victoria
Looking for a car? Chevist Mitchell is your guy! He listened to ALL of my desires in a car and perfectly matched me to my dream car. His authenticity makes him the best salesman; did not force me to accept anything I genuinely did not want. In addition, Chevist’s customer service is what will bring me back to this dealership again. He ensured that I was taken care of and walked me through the process, as this is my first car sales dealership experience. I am so pleased with my new car thanks to Chevist! I’ll be back for my upgrade :-)
Read MoreOctober 12, 2019
"High Quality Service from an Amazing Service Advisor"
- mzdianaI was truly fortunate to have O’Riley as my service advisor. He’s very personable and fully understands the term “transparency”. We were discussing the estimate he’d just recently sent me via text messages and at one point he knew I didn’t fully understand the estimate so he immediately called me to go over the estimate in full and answer any other questions I had. He made me feel very confident we were on 1 accord regarding the work that needed to be done with my car. I could not ask for a better service advisor to trust to leave my car in the hands of. You can surely tell he’s been doing this for a while and take pride in his work. Wish there were more people like him all the way around. Thanks for taking care of me & my car.
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October 09, 2019
"I really enjoyed my service visit today and Mike Dowling..."
- Gladys BattleI really enjoyed my service visit today and Mike Dowling was friendly and very knowledgeable! Thank you so much Mike!👏 ,my expectations were again affirmed with Mercedes Benz!!!
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October 09, 2019
"Great buying experience"
- GotaCarGreat experience working first with Bijan. He helped me find the right car for my budget and worked hard to throw in some extras since the car I originally wanted had been sold moments earlier. Once I selected a car, Terrence was able to get me an even better deal than the pre-approved financing I walked in with. Overall, I felt like a valued customer and was not upsold the entire time. I would happily get my next car from here and would recommend giving them a try.
Read MoreOctober 07, 2019
"A Truly Wonderful Experience "
- Darlene
New to Mercedes, Mr. Chevist Mitchell made my experience on purchasing my 2020 GLS 450 absolutely wonderful. He goes the extra mile for customer satisfaction.
Read MoreOctober 06, 2019
"Car purchase experience at Mercedes-Benz Silver Spring "
- GraceI saw a 2019 Mercedes-Benz C 300 coupe that I was interested on Silver Spring dealership’s website. Since I was attending a conference in the area, I set up an appointment with Internet sales manger to see the car. But when I got there, the manger already left and I was not assigned to a specific sales person. Chevist came to me and offered to help. He took me to test drive the car and showed me the features of the car in a great detail. I appreciated his professionalism very much. I came to the next day and perchased the car.
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