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Mercedes-Benz of Silver Spring
Silver Spring, MD
2,309 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Mercedes-Benz of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,309 reviews
October 30, 2026
Courteous service. Service Manager explained the service details, the anticipated cost, and the amount of time it takes to complete. Everything was done as explained a Service Manager explained the service details, the anticipated cost, and the amount of time it takes to complete. Everything was done as explained and the vehicle wqs delivered on time. More
by Adavi.venkat
Employees Worked With
October 29, 2026
Above and beyond customer service. They stayed open an hour past closing to assist me with my purchase. My representative Papa is the best!! They stayed open an hour past closing to assist me with my purchase. My representative Papa is the best!! More
by Corinne Kirkland-Mercedes
Employees Worked With
October 28, 2026
⭐⭐⭐⭐⭐ Outstanding Customer Service from Papa Sene – An Amazing Car-Buying Experience! I recently purchased a vehicle, and I couldn't be happier with the exceptional service I received from Papa Sene! F Amazing Car-Buying Experience! I recently purchased a vehicle, and I couldn't be happier with the exceptional service I received from Papa Sene! From the very first day we walked into the dealership to the day I returned to make my purchase, Papa made the entire experience nothing short of amazing. Papa was professional, knowledgeable, patient, and genuinely helpful throughout the entire process. He never made us feel pressured or rushed. Instead, he took the time to answer all our questions, explain our options, and make sure we felt comfortable and confident with our decision. What impressed me the most was his consistency, kindness, and dedication to providing outstanding customer service, even when we didn't make a purchase on our first visit. He made such a positive and lasting impression that when I was ready to buy, I knew exactly who I wanted to work with. Papa Sene truly understands the meaning of excellent customer service. He made what can sometimes be a stressful experience feel smooth, comfortable, and enjoyable from beginning to end. Papa, thank you so much for your patience, honesty, professionalism, and for going above and beyond to make my car-buying experience such a wonderful one! Your dedication and genuine care for your customers do not go unnoticed. I would highly recommend Papa Sene to anyone looking to purchase a vehicle. If you want someone who truly cares about your experience and not just making a sale, Papa is definitely the person to see! Thank you again, Papa! You have earned a happy and loyal customer! More
by Naomi Sey
October 26, 2026
Julian made this the simplest and anxiety free car buying experience I have ever had. He was tentative, knowledgeable and addressed my needs. He respected my time and I never felt like just another customer. experience I have ever had. He was tentative, knowledgeable and addressed my needs. He respected my time and I never felt like just another customer. Communication was open and honest from my initial inquiry through the sale and the follow up after the purchase. Couldn't have asked for more. More
by A.Whitby
October 25, 2026
Julian Chin was a joy to work with. This is my first Mercedes Benz purchase and he made my purchase really special. He’s the best Saleman o have ever worked with and I’ve worked with a This is my first Mercedes Benz purchase and he made my purchase really special. He’s the best Saleman o have ever worked with and I’ve worked with a few. 5* for Julian. Thank you More
by Dmj4ever123
Employees Worked With
October 25, 2026
I have been in customer service for over 30 years. Julian not only was a great sales consultant but he has EXCELLENT Customer Service!!! I will Always cone back to Julian and will suggest him to every Julian not only was a great sales consultant but he has EXCELLENT Customer Service!!! I will Always cone back to Julian and will suggest him to everyone I know. More
by Khp519
Employees Worked With
October 23, 2026
This is the second time Mr. Julian helped me in acquiring a vehicle and as before, he was extremely nice and I will continue to recommend him because he makes me feel special. Julian helped me in acquiring a vehicle and as before, he was extremely nice and I will continue to recommend him because he makes me feel special. He is simply an outstanding sales representative. More
by cktufuor
Employees Worked With
October 22, 2026
Julian chin is and I’ll stand in sales personnel he listens he asked questions appropriately he satisfies customers. He is really great. listens he asked questions appropriately he satisfies customers. He is really great. More
by fatufuor
Employees Worked With
October 22, 2026
James was very helpful and the dealership made the entire buying process very smooth and easy buying process very smooth and easy More
by Shiva
