Mercedes-Benz of Silver Spring

Mr Lester was very professional and great . No time wasted . He also educated me about my new car . He explained every thing l need to know about my car.

Tom Rodkey, as well as, Chris Costlow, have been extremely helpful during this traumatic and stressful event. Their dedication to providing exemplary customer service is evident in all actions.

Very impressed with this dealership. This is the purchase of my fourth Mercedes, and the sales assistance and service have been impeccable. James McDonald and Terry Nichols were truly exceptional!

I am a repeat customer. Lovence's customer service is unmatched. He strives to pair the right car for the customer. Lovence goes above and beyond to make the experience stress free and easy. What is most unique about Lovence's approach to the sales process is that he treats you as a personal friend and cultivates a relationship with you. Communication with Lovence doesn't end at the close of the deal. He is always available for you and no question or issue is too minor for him. He wants to hear from you and help you get to know your vehicle. I wouldn't buy a Mercedes from anyone else!

Mr. Mohammad was great he did his best to get me and my family the best deal possible. He was not pushy at all just very helpful and wanted me to be happy with my purchase. Mrs. Dorit (finance manager) was awesome as well. When I got back to the finance room she got me an even better monthly payment than I originally thought! I love my new Cadillac SRX. Definitely would recommend this dealer to anyone in the market to buy a car.

Trusted and honest service advisor!! My family and I have been seeing Elio for over 6yrs and he has never let us down! He has always fixed any issue we had and did it with a smile! That’s why I drive over an hour to get my car serviced with Elio!! Thank you Elio for your great customer service!!

Mohamed worked in a friendly, very patient, diligent and professional manner to help us determine the appropriate options and then find the interior/exterior colors we finally decided on. Great job!

It was a pleasure to repeat my service schedule working with Mike Dowling. He is very attentive to every aspect of service, including loaner car and providing timely updates on the progress of the service being performed. He clearly communicates any concerns I have with the service staff. Also, Mike presented an economical plan for me to follow for future scheduled maintenance. First class service. Other staff I came into contact with were all very professional and helpful I didn't stand idle for more than a couple minutes until someone approached me to make sure I was being taken care of.

Everyone I met at the dealership was friendly and professional. Lester Stanford provided me with the information I needed to make the final decision. He was courteous, professional, and demonstrated a caring attitude. He made sure I was completely satisfied.

We had the pleasure of working with Mohammad (Mo) for our car purchase, we had a great experience working with him. He took the time to explain everything we needed to know about the deal, helped us get the best price possible, though it required him to go back and forth with this manager, and made sure we left the dealership happy. We really believe Mo went above and beyond for this transaction. Mo is a very hard working person, honest and very throughout. We highly recommend Mo and cannot describe how happy we were working with him. Definitely five star service.