Mercedes-Benz of Silver Spring

It was such a pleasure to purchase my new Mercedes through Jonathan Logue at Herb Gordon Auto World in Silver Spring. I was ready to trade in my 4 year old Lexus and so I thought I was used to custome through Jonathan Logue at Herb Gordon Auto World in Silver Spring. I was ready to trade in my 4 year old Lexus and so I thought I was used to customer service from a luxury brand. Did Jonathan prove me wrong! From the time my daughters and I walked into the showroom, Jonathan showed was so painstakingly patient in helping 3 females navigate through the car-buying process, until I got exactly what I wanted. For the first time in my life, I did not feel 'taken' after a car-buying experience. EVERYONE I dealt with treated me with the utmost courtesy and did not mind answering every question I had to make my comfortable. I was truly impressed! More

My experience with Herb Gordon Auto Group, specifically, Mercedes Benz was superb. My salesperson, Pedro Delgado went above and beyond my expectations. He was very responsive and answered all of our quest Mercedes Benz was superb. My salesperson, Pedro Delgado went above and beyond my expectations. He was very responsive and answered all of our questions. This was the best car buying experience I have had in a long time and I do believe it's due to Pedro's excellent customer service. I will, without question, refer my friends to Mercedes Benz and to Pedro Delgado. More

This was the second vehicle I have obtained via Jonathan Logue at Herb Gordon Mercedes and the entire experience in working with him has been above reproach. Jonathan will consistenly work to get you the be Logue at Herb Gordon Mercedes and the entire experience in working with him has been above reproach. Jonathan will consistenly work to get you the best deal, and has an honest demeanor not often found in car salesmen. He will also make sure that you receive the utmost in your delivery experience, he is very knowledgeable about the product line, and will make sure that your vehicle is thoroughly prepped for delivery. I would not hesitate to deal with Jonathan again, and look forward to doing so in the future. More

Overall a good experience. Pedro is friendly and explained the features of the car very well and I thought the personalized video was a nice touch. I paid a fair price and was able to complete the explained the features of the car very well and I thought the personalized video was a nice touch. I paid a fair price and was able to complete the transaction fairly quickly. Only criticism was the usual dealer-shtick (waiting on sales manager, etc) in order to price my trade-in appropriately. However, we came to agreeable terms pretty quickly. More

I rate this person very highly because he helped us so much and I feel he really cares about his customer and I trust him because he we out of his way to be helpful, friendly and very professional. I am much and I feel he really cares about his customer and I trust him because he we out of his way to be helpful, friendly and very professional. I am refering my son for a mercedes soon. Thanks Janet and Leonard Sledge More

I was surprised at how trustworthy and committed the salesman(Pedro) was. I searched online first because I heard so many horror stories about salesmen that make assumptions about your finances based o salesman(Pedro) was. I searched online first because I heard so many horror stories about salesmen that make assumptions about your finances based on how you look. Pedro treated me as if I was his only costumer- promptly replying to all my emails and phone calls, explaining every detail of the car when I arrived, and consistently ensuring my happiness; I felt very comfortable and confidant that he was doing everything he could to get me in my 1st Benz! My overall experience at this dealership was exceptional! Everyone was so nice; my buying experience was definitely better than the skeptics lead me to believe. I tell them, and everyone else, that if they're in the market, go to this dealership- you won't regret it! More

I have Taken a week off to hunt for a Mercedes Benz and was fortunate enough for meet Julian Chin. I met Julian on Monday January 31st and shared with him my desire to own a Mercedes. He took his time to a was fortunate enough for meet Julian Chin. I met Julian on Monday January 31st and shared with him my desire to own a Mercedes. He took his time to answer all my questions and did not pressure me at all. It took me about 5 days to finally decide on the car that I wanted and I am extremelly satisfied with my choice. My kids and wife were extremely satisfied with the level of service we received today February 4th from both Julian and Ayda Duncun who went above and beyond to provide us with legendary service. This is our first Mercedes but based on the service we received, we may be returning soon for the second... P.S. People usually don't take me seriously when I look at luxury cars...Julian did not have that attitude reason why I bought from him... Thanks, Anicet Dossou More

Ray and Marcelo stayed with us for hours to help us make the right decision. We got a great deal on our old Mercedes and they didn't even see it. They took their time in giving us options and helped us pick the right decision. We got a great deal on our old Mercedes and they didn't even see it. They took their time in giving us options and helped us pick the car that was right for a family with two small boys. When we finally got the keys Ray and Marcelo together spend another 2 hours explaining in detail all the functions that these intelligent cars have today! Marcelo set up the bluetooth adaptability, seat memory...and just about everything else. If you're in the DC metro area and looking for a MErcedes the Go to this DEALER. Fantastic service! More

I am very pleased with the level of friendliness and service at this MB dealership, and especially the sales person I worked with, Marcelo Via. They gave me a very good price for the pre-owned certified service at this MB dealership, and especially the sales person I worked with, Marcelo Via. They gave me a very good price for the pre-owned certified that I bought from them, and they also made sure to detail the car with care until it looked excellent. I originally went to this dealership because they had exactly the car I was looking for. This dealership is in a different state from where I live, which obviously does not make things so straight forward as they could be. However, I have to say that I am very pleased with the entire process and I would buy another car from them again! More

Second car purchase from Herb Gordon Auto Group. Very professional & non-pressure sales/financing team. Worked with us to reach target monthly payment amount. Found the car we were looking for and left d professional & non-pressure sales/financing team. Worked with us to reach target monthly payment amount. Found the car we were looking for and left dealership feeling like we had made the right decision. Absolutely no buyers remorse. More