Mercedes-Benz of Silver Spring

I had a great experience working with Mr. Minerve... he really made me comfortable with the whole process. I would recommend him to my friends and family. The dealership should really value a sales consu really made me comfortable with the whole process. I would recommend him to my friends and family. The dealership should really value a sales consultant of his caliber. He was a true professional! More

Very nice buying experience, enjoyed working with Julian. Everyone from the sales mans to the manager and financing was very professional and made for an easy transaction. We were very time constrained and Everyone from the sales mans to the manager and financing was very professional and made for an easy transaction. We were very time constrained and everyone made an issue to get us out quickly. Dealership was also very clean. More

I just purchased my third car from Herb Gordon Mercedes, the second with Jonathan Logue. Each time, the sales and finance department has been excellent and we are treated with the utmost respect and apprec the second with Jonathan Logue. Each time, the sales and finance department has been excellent and we are treated with the utmost respect and appreciation. They are always very patient while we look around. They are looking for customers for life, no just a quick sale. I highly recommend them. More

I knew what car I wanted and its purpose was to provide transportation each week for my daily commute to the DC Metropolitan area. Since I live in Texas, I needed a speedy transaction that could be handle transportation each week for my daily commute to the DC Metropolitan area. Since I live in Texas, I needed a speedy transaction that could be handled remotely. Julian was very co-operative and responsive in providing answers to my questions. After several telephone calls and a number of emails, I was able to go into the dealership and close the deal in 15 minutes (note, I had already driven the car that I wanted at a dealership in Texas where I am a resident). He sent all of the paperwork to Texas and we handled the transaction remotely. The car was ready on the day and time that I indicated for pickup and once again we finalized the transaction quickly. This is exactly what I wanted to accomplish. Thank you. (my only omission was not spending more time to explore on pickup the car, but will go back at a future date for instruction if necesary) More

My experience buying a car this time around was easy and not intimidating in the least. I was treated with respect and did not feel taken advantage of. Working with Jonathan Logue i felt no pressure. He ke not intimidating in the least. I was treated with respect and did not feel taken advantage of. Working with Jonathan Logue i felt no pressure. He kept in contact with me while my my car was being built and was always available to answer any questions i had. I love my new GL! More

My experience with Herb Gordon and in particular, Mr. Shahul Usman was one of the best auto buying experiences I've had to date. Mr. Usman was extremely professional, knowledgeable and provided fantasti Shahul Usman was one of the best auto buying experiences I've had to date. Mr. Usman was extremely professional, knowledgeable and provided fantastic customer service from the time we walked in until we closed the deal. His attention to detail and follow-up before and after our purchase was a breath of fresh air. In my humble opinion, he has set the bar very high. More

I had not heard of Herb Gordon or Mile One and was referred by my husband's accountant. I had an excellent experience from start to finish and was treated in a very professional manner unlike other d referred by my husband's accountant. I had an excellent experience from start to finish and was treated in a very professional manner unlike other dealers that I had dealt with in the past year shopping for a new car. Excellent pricing too! More

This was the most pleasant car buying experience we have ever had in the almost 40 yrs of buying Mercedes. Our salesman, Pedro Delgado, was extremely professional, efficient and most helpful. He is a grea ever had in the almost 40 yrs of buying Mercedes. Our salesman, Pedro Delgado, was extremely professional, efficient and most helpful. He is a great saleperson and we would recommend him and Herb Gordon to everyone!! It had been our intention to purchase a new car by spring but Mr. Delgado's gentle persuasion and fantastic pricing motivated us to buy now and we are quite happy. The sales manager and the finance person were also helpful, professional and moved quickly to facilitate the closing of the deal. This is our fourth Mercedes and the third one we have purchased at Herb Gordon. We will NEVER go to another dealer as we feel we are like family at HG!! Thank you so very much. More

Our salesman, Shahul Usman made my husband and I feel very comfortable from the beginning of the purchase process until we purchased the vehicle. He was very professional, yet he was very patient in addr very comfortable from the beginning of the purchase process until we purchased the vehicle. He was very professional, yet he was very patient in addressing questions we had on the vehicles. He has been consistent with maintaining contact with us to make sure we had answers to any questions we had on the vehicle. His friendly personality and beautiful smile really enhance his customer service skills. He is definitely a plus to the Herb Gordon Mercedes Benz dealership. More