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Mercedes-Benz of Silver Spring - Service Center

4.7

86 Lifetime Service Reviews

3301 Briggs Chaney Rd., Silver Spring, Maryland 20904

86 Reviews of Mercedes-Benz of Silver Spring - Service Center

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July 18, 2019

"Excellent service!"

- Benzo lady

I texted Mike Dowling about servicing vehicle and within days I had an appointment. "A" service completed successfully. Also warranty repair needed was also completed. After ordering seat covers, Mike kept me abreast of what was going on. I have been pleased always with service at Mercedes Benz of Silver Spring. also I've been with them for over 25years.

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Recommend Dealer
Yes
Employees Worked With
July 16, 2019

"Herb Gordon looks out for their customers"

- Katalt513

I have been going to the Herb Gordon Service department for over 10 years. In this time they have always provided great service including doing the work on time and at the price that they quoted me. They always look out for my car as well as my pocketbook. The entire service department at this dealership including the mechanics, my service advisor and the service manager are extremely responsive and helpful. I will purchase and service my next vehicle at Herb Gordon Because I know I can count on this dealership to be honest with me..

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Recommend Dealer
Yes
Employees Worked With
July 15, 2019

"Always excellent service "

- JB

I used to hate going to the dealership to get my car service because it was just hard to trust the process. But the service I get here has been great. Especially my service guy O’Riley who has taken care of my car. He’s friendly and gives great customer service. So I’d recommend this place and ask for him.

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Yes
Employees Worked With
July 13, 2019

"Personalized Service"

- V Stein

I am loyal to Mercedes of Silver Spring. My car is always handled with utmost care, and my POC, O’Riley, explains the visit in a detailed and informative way.

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Yes
Employees Worked With
July 13, 2019

" .My experience with O'Reilly. my service advisor. "

- Bunmi88*

O'Reilly explained the details of my car service, and answered all my questions in a thorough but simple way for me to understand. He is very knowledgeable, professional, friendly, and very helpful. He updated me about the progress of my car service by text. He exhibited quality and excellent image of the service dept.

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Yes
Employees Worked With
July 12, 2019

"Regular Maintenance"

- GCholakian

O'Reilly is her professional and took good care of me and my car. He is great and an asset to your dealership. I highly recommend him

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Renee
July 09, 2019

"Peace of Mind"

- juner20904

O'Riley Moonasingh and the entire service team at Mercedes-Benz of Silver Spring are awesome! The great experience begins from the time you're welcomed into the bay until you drive away. The team is professional, efficient, friendly, and courteous with a smile. We recommend O'Riley and Mercedes-Benz of Silver Spring's Service for the peace of mind experience. A+

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Yes
Employees Worked With
Jul 11, 2019 -

Mercedes-Benz of Silver Spring responded

Thanks for the positive feedback and recommendation! If you have any further questions, please give us a call. We're always happy to help!

July 09, 2019

"Service"

- BrittanySmith

I worked with O’Riley who was extremely informative and gave me excellent customer service. I recommend this dealership to anyone who wants to buy a MB.

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Recommend Dealer
Yes
Employees Worked With
Jul 10, 2019 -

Mercedes-Benz of Silver Spring responded

Thanks for your great review, and for giving our dealership such a high star rating! If you have any further questions, please give us a call. We're always happy to help!

July 03, 2019

"Annual Service "

- Wayne

Awesome Customer Service. Ensured that all my needs were meet to an extremely high standard. I will ensure that I share my experience with my co-workers and recommend that they use Mercedes Benz of Silver Springs services for there automotive needs.

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Recommend Dealer
Yes
Employees Worked With
July 02, 2019

"Great service"

- JakeMaryland

Always reliable, fast and courteous. Easy to work with, provide info on the details of that service call and things to watch or plan for next time.

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Recommend Dealer
Yes
Employees Worked With
Jul 03, 2019 -

Mercedes-Benz of Silver Spring responded

We're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Jul 04, 2019 -

Mercedes-Benz of Silver Spring responded

Hi Wayne, we're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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