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Mercedes-Benz of Silver Spring - Service Center

Silver Spring, MD

4.7
249 Reviews

249 Reviews of Mercedes-Benz of Silver Spring - Service Center

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January 22, 2023

Very professional staff, ease of making appointments, loved the car wash and the friendly attention More

by stanonline
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Mercedes-Benz of Silver Spring responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

January 17, 2023

Take my advice, if you purchase a used Mercedes or any car from Silver Spring, make sure you have an outside inspection performed on that vehicle. My experience started out pretty even and went completel More

by Brooklyn
Overall Experience
Recommend Dealer
No
Employees Worked With
James McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Arias
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Mercedes-Benz of Silver Spring responded

Brooklyn, We take all customer concerns seriously. Prior to sale, all pre-owned vehicles must pass various inspections including an inspection required by the State of Maryland for various safety items and our inspection to ensure the vehicle meets our standards before it is offered for sale to the public, so that we can stand behind every pre-owned vehicle we offer for sale. Your vehicle was sold with a Certified Pre-Owned Limited Warranty and therefore had to also pass all CPO standards required by Mercedes-Benz. Our records indicate upon inspection prior to sale, the front brake pads had 80% life remaining and while the rear brake pads passed the requirements, we chose to replace them at that time to extend the time before replacing the brakes would be needed. Thank you for bringing the car in this past Friday so that we can go over the concern raised when your mechanic recommended your brakes be replaced due to rust. You mentioned in the review that you don’t drive a lot. When a car sits for a period of time, even for less than a week, it is not uncommon for minor surface rust to accumulate on the brakes and it generally goes away quickly when driven. However, as we documented during your visit, the brakes were not rusty and still meet all Maryland and Mercedes-Benz CPO standards. If you would like to discuss anything further, please feel free to contact our Pre-Owned Sales Manager, Carlos Arias, at carias@mileone.com or 301-890-3103.

January 16, 2023

I had several issues to be addressed. The dealership handled all of problems with excellent skill and expertise. More

by bhhudson
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Fenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elio Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Easley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Andre
Jan 18, 2023 -

Mercedes-Benz of Silver Spring responded

Hi Bhhudson, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

December 30, 2022

Nice people friendly dealership! Great customer service and knowledgeable sales associates. Friendly parts department workers! More

by aaron2.jackson
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elio Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

Mercedes-Benz of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 14, 2022

I wanted to give a big shout to Tom and his team. We don't know each other, but he took the time out of his day to fit service my daughter's car in because she was having some issues. I appreciate yo More

by RobK
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Rodkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Mercedes-Benz of Silver Spring responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

December 10, 2022

Mercedes of Silversprings has been to me a Great place to get my 5 Mercedes cars service when needed. More

by g.r.gruel007@gmai.com
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Rodkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Mercedes-Benz of Silver Spring responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

December 06, 2022

I would recommend everyone to always buy their car from Ashley at Mercedes Benz of Silver Spring for life More

by Rickjr22
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elio Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2022 -

Mercedes-Benz of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 01, 2022

Grateful to be a part of EXCELLENCE! Greg Andre was professional, efficient, knowledgeable, caring & patient. More

by Sandra
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Andre
Dec 02, 2022 -

Mercedes-Benz of Silver Spring responded

Hi Sandra, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Silver Spring. Our team is available should you require any extra help.

December 01, 2022

I just had my car serviced and ,the service was very good and my service supervisor Robert was very nice, helpful and experienced More

by Aref
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khalil Nuri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Fischer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blair Shepherd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2022 -

Mercedes-Benz of Silver Spring responded

Hi Aref, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

November 17, 2022

Their very competent technical team was able to solve the issues with my S Class swiftly. More

by Ousmane
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Easley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The two cashiers (names unknown unfortunately)
Nov 23, 2022 -

Mercedes-Benz of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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