Back

Mercedes-Benz of Silver Spring - Service Center

Silver Spring, MD

4.7
321 Reviews

321 Reviews of Mercedes-Benz of Silver Spring - Service Center

Sort by
January 05, 2012

1/4/2012... I left a tire that needed repair... I gave them my name and they said it is not in the system which is hard to believe since I have a ML, SLK, and 2 c230's,.. I was asked do you want to wait a More

by bmwponch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
general service desk
Jan 19, 2012 -

Mercedes-Benz of Silver Spring responded

Thank you for taking the time to share your experience with us. I apologize that your service was not to your liking. My understanding is that a tire was brought to our store by someone representing you. The person who dropped off the tire on your behalf left no vehicle information and also left incorrect information that did not allow us to look you up in our system by your name. Because of this, we had no way of writing up a service ticket for you and was delayed in repairing your tire. If you have any questions or would like to discuss your experience more in depth, please feel free to contact me at 301-890-3030. Thank you. Bill Costlow Service Director Mercedes-Benz of Silver Spring

November 17, 2011

There is an old adage about honest mechanics and how hard it is to find one. Well, I am happy to announce that I finally found one. I work with Elio, manager of the Green Team, and have been since I moved More

by ipawlak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Elio- Green Team Manager
August 11, 2011

This is definitely the worst dealership to go for service. They scheduled to pick up my car at my office at 8:30a.m and promised to call at least 30 minutes earlier. Of course, they never called and More

by dpeng1999
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
appoinment guy
March 01, 2011

I would like to commend the Green team for outstanding work they have provided to me. Elio Ayala gets 100 stars from me. They should give him a special award for turning the Green team around to be the More

by atbrown7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elio Ayala
February 14, 2011

First off my regular Gold team service agent Tony is wonderful! However, when I had some excelleration issues with my car, I took it in for service and had to deal with a brown skinned female spanish w More

by pwillwin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
UNKNOWN FILL IN GOLD TEAM FEMALE
July 04, 2010

Brought my E320 in the morning in for a "service C" which was basically a FSS service A/B. Elio was OK and explained what would be done. Picked up the car later in the afternoon after the work was complete More

by jwliam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Elio
October 16, 2009

I brought my Mercedes C280 1999 to this serivice center because of a clicking sound which I believed it was from the axle. My car has an aftermarket warranty so I wanted to know if there is any problem wit More

by Arminhaghighi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Blue shirt tieam (I dont want to mention the name)
August 12, 2009

Mr. Costlow was very professional and polite. My service was arranged at the last minute, and the team was very accommodating. Mr. Costlow also provided practical information on where I can obtain accessor More

by dealer08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Costlow (Orange Team leader)
August 10, 2009

Initially, my visit was for servicing my 1996 Mercedes Benz. The visit turned into a sales visit, which was an excellent, no-pressure and very pleasant professional experience. First, Mr. Wood learned w More

by dealer08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kody Wood
November 09, 2008

I purchased my vehicle from this dealership, in purchasing my vehicle, my salman was Mr. Kody Wood. Mr. Wood was very patient, friendly, courteous and professional. The purchase went very smoothl More

by Bender31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kody Wood
...
32