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Mercedes-Benz of Springfield
Chicopee, MA
72 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 72 reviews
March 14, 2026
The sales staff is very personable we probably would not have purchased if not for her. that being said the trade offer was ridiculously low that was not the fault of Serena Bardwell our sales person have purchased if not for her. that being said the trade offer was ridiculously low that was not the fault of Serena Bardwell our sales person More
by Tleaftom
November 19, 2025
Very professional in all areas. This is the second time I worked with Alex. She took care of me the first time I brought my car to the dealership. So I knew right then I was in good This is the second time I worked with Alex. She took care of me the first time I brought my car to the dealership. So I knew right then I was in good hands and she did an outstanding job again. The mechanics are amazing and make sure everything is perfectly done before returning the vehicle. I will continue to be a loyal customer of customer of Mercedes Benz Springfield! More
by richard
Employees Worked With
Alex
September 11, 2025
Very pleased with the service very prompt very thorough and very professional. I’ve been going there since the first day opened and always honest and fair. and very professional. I’ve been going there since the first day opened and always honest and fair. More
by Quintinjordan@yahoo.com
Employees Worked With
Spencer Murphy
July 12, 2025
We had an outstanding experience at Mercedes-Benz Chicopee thanks to Bryan Shea. From the moment we walked in (even though they were almost at closing time) he was very attentive, profesional and tru Chicopee thanks to Bryan Shea. From the moment we walked in (even though they were almost at closing time) he was very attentive, profesional and truly focused on helping us find the right vehicle without any pressure. He took time to understand what’s important for us and made the entire process smooth and stress-free. His attention to detail and commitment to excellent client service really stood out for us. If you're looking for a luxury car and a top-tier buying experience, I highly recommend working with Brian Shea !! More
by MarinaC
Employees Worked With
Bryan Shea
May 01, 2025
I recently purchased a car from Mercedes-Benz of Springfield and had an outstanding experience, thanks to an incredible salesman, Dave Kenny, and his team. Dave was a true professional with years of Springfield and had an outstanding experience, thanks to an incredible salesman, Dave Kenny, and his team. Dave was a true professional with years of experience, and it absolutely showed. He was knowledgeable, attentive, and took the time to listen to my needs. He guided me to the perfect car without any pressure. The entire process was smooth, enjoyable, and tailored to exactly what I wanted. Exceptional service from start to finish! Anthony Bailey in finance was just as impressive. Smart and straightforward, he secured an excellent rate that fit my budget perfectly. He explained everything clearly, kept it fully transparent, and made the paperwork effortless, delivering a fantastic deal I’m thrilled with! I highly recommend Dave Kenny and his team to anyone shopping for a car. They made my experience stress-free and a genuine pleasure from beginning to end. Thank you, Mercedes-Benz of Springfield, for providing caring individuals who take as much pride in their work as they do in their customers' happiness and experience with you! More
by Veryhappycustomer
Employees Worked With
Dave Kenny and Anthony Bailey
April 12, 2025
The best services in New England. Tom is an awesome service advisor! Friendly and professional. Brandon is top notch service personal. He would not stop until he has my issue resolved Tom is an awesome service advisor! Friendly and professional. Brandon is top notch service personal. He would not stop until he has my issue resolved. I have a few choices to choice from in CT. I will continue to travel to Springfield , MA because the service is receive is outstanding! Great communication and services !! More
by Delwin
Employees Worked With
Brandon and Tom
